P: Edits are fine on Web but revert to a previous edit on Mac or Android

[briang70978409]

On my Mac and my Android phone, lots of my photos in Lightroom CC revert to displaying the original version when I open them up. The thumbnail versions (when I'm looking at a bunch of photos on the screen at the same time) are correct, showing the edited photos. But when I look at an individual photo, the edited version is replaced by the pre-edited original. This does not happen when I'm using Lightroom for the web, but it happens (for the same photos) on both LR for Mac and LR for Android.

(Interestingly, if I export the photo, the software correctly exports the edited version even though it has been showing the pre-edited original on the screen.)

Help, please!

[Rikk Flohr: Photography]

Greetings

We need additional information to diagnose your report. Can you provide?

• OS Version for Mac and Android
• Lightroom Version for Mac and Android
• Is it possible to provide a short video showing the issue or at least screen shots of Mac, Android, Web and Export? 

Thanks!

[briang70978409]

Thanks Rick. All software is up to date:

• Mac Ventura 13.2.1
• Android 13 (on Pixel 7 Pro)
• Lightroom 6.2

Screenshots from Mac attached. In shot LR1, note the photo in the upper left corner. Shot LR2 is what I see when I open that photo. It starts to correctly show the edited (cropped) version, then reverts to the original, unedited version. ???

[briang70978409]

Also: note that this doesn't happen with all the photos in my library. Photos that I have edited more recently are correctly displayed with the edits (with the ability to toggle to show the original). But many older photos don't let me see the full-size edited versions--only the originals.

Best,
Brian

[Rikk Flohr: Photography]

Thanks for the updated information. 

Is it possible in Lightroom for Web that you can create an Album called Debug and put one of the photos that is not showing properly on Desktop and Android into the album? It will allow our team to look at a specific instance.

[Julie Kmoch]

If you make a small, insignificant edit to one of these photos, does it fix the problem? Put another way, does it retain your prior edits or do you end up starting over?

[briang70978409]

Rikk: OK, I created the "debug" album with an example, here:

https://adobe.ly/3ZBhSDH

Julie: Good idea. I just tried it, and it loses all the prior edits. The new edits are applied to the original photo.

[Rikk Flohr: Photography]

Thank you.

One of the engineers asked if the problem occurs on raw files only, JPEG only, both?

[briang70978409]

I don't use raw, so I don't know if the same problem would occur for those.
All of my examples are JPEG.

[Rikk Flohr: Photography]

Thanks for the information.

One of our developers would like to collect a diagnostic log from you while you are in this state.  Load an image that reverts to earlier edits in Lightroom Desktop.  Then:

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

When you have the log, it will likely be too large for an email attachement or to post here. Let me know and I will contact you about sharing the doc with us.

Thanks!

[briang70978409]

Thanks. Diagnostic log attached.

[briang70978409]

I guess that didn't work. Diagnostic log is a 672k html document. Let me know how to get it to you.

[Rikk Flohr: Photography]

Post it to a file sharing service (Creative Cloud files or Dropbox or similar) and then share a link. If you wish to do this privately, you can direct message the link via the forum messaging. 

[briang70978409]

Here you go:

https://drive.google.com/file/d/1P3Rmdnpak4Zi522XdzBdnryzAsVXVu91/view?usp=sharing

[Rikk Flohr: Photography]

Thanks, I will have the engineer take a look. 

[Rikk Flohr: Photography]

This has been traced back to a bug that is now fixed and scheduled for our next release. Thank you for your patience.

[Rikk Flohr: Photography]

Our Dev believes you can work around the bug by following this method: "would be to make a slight adjustment in LrW, but only if LrW shows the adjustments while LrD does not."

[briang70978409]

Thanks. That workaround does solve the problem, but I'd have to do it to every affected photo individually, right? I don't see a way to do a batch edit in Lightroom for web.

So I will probably just wait for the next release, and hope I don't have to wait too long. 🙂

[Julie Kmoch]

Regarding the files that show this problem...do you happen to remember which platform (Mac, Android, web browser) you imported them from? Or where you last edited them?

[briang70978409]

Good question, Julie. These were imported several years ago, so I can't say I remember with total certainty, but I most likely imported them from LR on an iPad (after downloading from camera to iPad).