P: Installations from Mac App Store fail on some operations

[Brandon32815975dp45]

I am unable to use the auto mask feature after the lastest October version 7.0 update. When trying to use an AI mask an error message comes up "Something went wrong - There was an unexpected error and your request could not be complete.". Under the masking panel, LR also does not recognize any human subjects. 

I am on MacOS 14.0 and have tried reinstalling LR. Is this a known bug currently or something wrong with my system/installation? 

[Loc32869768luvj]

Thanks a lot, I fixed it. You saved my day.

[Loc32869768luvj]

I fixed it, there is a mew bug fixed available, what I did is I updated my LR.

[rlabrie91@icloud.com]

Issue: Subject select does not work after most recent update on 10/10/2023.

• Lightroom Version Number: 7.0 
• OS Version Number: MacOS Ventura 13.4.1 

Using the feature to select a subject does not work, an error message appears. "Something went wrong and an unexpected

error occured" The brush tool does work to brush over a subject but that becomes very timely. The subject select feature has been amazing to work with and hoping to get it back asap! 

[rlabrie91@icloud.com]

Issue: The denoise tool is not working after most recent update.

• Lightroom Version Number: 7.0 
• OS Version Number: MacOS Ventura 13.4.1 

The error message that I receive is: Unsupported Photo- the selected photo is not supported by this feature.

This is happening to each photo that I try. 

[miked95098855]

Hi,

I am using the newest version of Lightroom on my Mac M2. I have a Nikon d5300. I have photographed and edited many photos using the NEF Raw Files. Also using the AI noise reduction. Worked great. But suddenly its not working anymore. Everything is as always. Besides the newest update. But when I try to apply Denoise i get the message that this function is not supported for that photo.
That´s B***s**t in my opinion. Same file type, same camera as in the past. All the same but suddenly not working with new photos anymore. Does somebody know what it could be?

 Resolution and Raw Details are working.

Best regards,
Mike

[Bailey32890444mo0h]

It quit working for me too. I'm almost relying on it for a session I did in low lighting. I'm really disappointed and I hope this will be fixed.

[miked95098855]

Oh good to know that I am not alone! 
Yeah, i hope too they fix this soon. It´s one of the greatest features they have at the moment.

[Michael32890785m115]

I have the same problem, I hope it is solved soon.

[Rikk Flohr: Photography]

For those of you on this thread, did you download your version from the Creative Cloud App or the Mac App Store? 

[Michael32890785m115]

In my case, Mac app Store

[Bailey32890444mo0h]

I honestly don't remember, but if I had to guess I'd say from Creative Cloud App

[Rikk Flohr: Photography]

I suspect you have 7.0 from the Mac App Store. 

Going to Help>System Info… can confirm this if your build number has MAS. 

Version 7.0.1 was released in the Mac App Store. If you have installed it from the Mac App Store previously, I recommend installing the fresh 7.0.1 update. It should cure the issue. 

[Michael32890785m115]

This is my version

Versión de Lightroom: 7.0 MAS arm64 [ 20230927-2320-8b251c5 ] (Sep 27 2023)

[Rikk Flohr: Photography]

If you downloaded from the Mac App Store, please see this post for a solution: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-installations-from-mac-app-sto... 

[Rikk Flohr: Photography]

If you downloaded from the Mac App Store, please see this post for the solution. https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-installations-from-mac-app-sto... 

Thanks!

[Bailey32890444mo0h]

It looks like I have 7.0.1 but my issue still remains 😕

[Rikk Flohr: Photography]

That is the Mac App Store version - you will need to update please. 

[Rikk Flohr: Photography]

@Bailey32890444mo0h  Can you paste your version number in as @Michael32890785m115  did please?

[Bailey32890444mo0h]

Lightroom version: 7.0.1 MAS x64 [ 20231009-1554-4d993f9 ] (Oct 9 2023)

[Rikk Flohr: Photography]

@Bailey32890444mo0h   If you are unable to use Denoise after the 7.0.1 update, reset your preferences and see if the ability to DeNoise returns. If not, then I would need to get a sample file from you. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

[Bailey32890444mo0h]

nothing is happening when I hold down Option + Shift when I restart it... not sure what to do?

[John Waller]

You're continually holding down Opt+Shift, then launching Lightroom as you hold those buttons down?

[GoldingD]

Deleted, my bad, conflated Lr with LrC.

[Bailey32890444mo0h]

Yes, Its lightroom cloud, not lightroom classic, not sure if thats messing with anyhting. I clicked the app and then held down option and shift,and nothing happened. I dont know what step three means, im guessing something was supposed to pop up, but it didn't. I quit and tried about six times lol

[GoldingD]

The other way around, hold down on those keys then  click on the app.