P: Lightroom iPad/iPhone Device overheats & brightness dims

[Driven Media Works]

I haven't found anything related to this in online searches, so i thought i would ask Lightroom users.

I have Lightroom mobile installed on my iPhone 7 and when i use it, the phone gets very hot. If the ambient temp is 90 or better (which happens quite often here in Florida), the phone will overheat and shut down after a while. I used it without that happening yesterday (ambient temps around 75), but the phone was still quite hot. I have a pretty thin Spigen case on the phone, and it doesn't get hot with anything other apps.

Has anyone else experienced this?

Thanks,

Steve

[Александр224729299zr2]

After today's update, the phone screen went out by one position after quickly processing 3-4 photos, even with masks, this is progress, a little more work and everything will work fine.

[Александр224729299zr2]

After updating the iPhone 13 pro to iOS 15.3, Lightroom loads the processor and turns off the phone screen even when working with curves. It's a pity that you can't improve the quality of this product and step along with apple.

[SternsteinPhotography]

Same issue. 

[Tatiana24070335n6sg]

This is extremely frustrating. To see how Adobe cares about improvements. This is an old going problem. Along with IOS devises overheating during editing. I have brightness and overheating issues with all my iPhones and iPads. Adobe replies to these issues are ridiculous. Some of the forum threads are from 2017, and year after year Adobe days "we know about the issues and we're fixing them". Hello, it's been 4 years!! (At least for me). You fixed NOTHING. Using Lightroom became a torture. Devices are extremely hot and brightness jumps up and down constantly. 

[Tatiana24070335n6sg]

This is so frustrating! This is an old going problem. Along with IOS devises dimming the brightness in order to cool the device because it's extremely hot. I have brightness and overheating issues with all my iPhones and iPads. Adobe replies to these issues are ridiculous. It's been 4 years!! (At least for me). And nothing is fixed. Having these problems from device to device. Using Lightroom became a torture. Devices are extremely hot and brightness jumps up and down constantly. Extremely frustrated.  

[menachemm51113206]

When using Lightroom in my iPad, the iPad sims after about 20 minutes of using Lightroom. And no it's not set to auto dim. Anyone else experience this and any way around it?

[selondon]

Have you also unchecked Auto-Brightness under  Accessibility - Display & Text Size to see if that helps?

[Victoria Bampton LR Queen]

Could it be overheating?

[Ignacio B.]

Hi,

what device are you on and what do you do during these 20 minutes?
Any information about your battery health would be helpful too.

Thanks,
Ignacio

[Jordy Zambrano]

hi, I got the same problem. I already did a diagnostic with Apple support and my IPad Pro seems to be in perfect working condition. I also try the iPad with several apps and works perfectly fine. I'm only got this issue with Lightroom and photoshop on my IPad.

i got the IPad Pro m1 2021 if that helps, thank you.

[Andrew5CDB]

This happens to me too. This is a heat management issue. Rather than throttling processor speed the iPAD display dims to reduce heat. If you put your hand on the back of the tablet it will feel quite warm.

I've recently updated to a new iPAD with an M1 processor and the problem has become far worse. I find that only a few minutes of using brushes/masks will cause the display to dim as the processor starts to get too hot. 

[Guest]

When editing RAW iPhone images in Lightroom Mobile my M1 iPad Pro 11 (128gb) gets hot. Is this expected behavior? I updated to iPadOS 16 public beta to see if the new Memory Swap feature (allowing apps to utilize internal memory as virtual RAM) would help and it seemed to lower the temperature a little. I'm concerned that Lightroom is going to damage my iPad. 

I have a similar issue on my iPhone 13 Pro when using Lightroom. 

[Nz5FF9]

This really needs to be resolved. The app is obsolete if the screen dims afer only a few minutes. @Charlie.D. Its not useable. Please fix. Snapseed does not face this issue

[Amalnath_Kadampully]

Please optimize the Lightroom application for Apple iPads running with the latest M2 chip. There's an over heating issue when using Lightroom in the latest Apple iPad pro M2 models. 

[Cedomir27633953k2z8]

I have the same problem

[Ignacio B.]

Hi, thank you for reporting this.
Can you give us some kind of information on how long it takes for the overheating to occur and what you have been doing? 
E.g. worked with Raw images, what kind of editing, export, import?

Thanks,
Ignacio

[Amalnath_Kadampully]

It's happening during selective editing using masks.

[Ignacio B.]

Can you give us some more info if you are using many manually added masks or if you use a lot of the Adaptive presets?

[Amalnath_Kadampully]

No. It's happening when I start using selective adjustments like adjustment brush. In my case, i didn't use any adaptive presets. The heating issue starts whenever I start to use the selective adjustments in Lightroom. 

[Jao vdL]

Does it cause the iPad to shut down with an overheating message or does it just become really hot to the touch? Just curious

[Amalnath_Kadampully]

It become hot to touch. That's it.

[Ási2812102879vo]

Absolutely disagree with your statement. 5 years onwards and this is still a problem. As soon as I start Lightroom, the CPU on my brand new Lenovo P11 plus starts heating up to the point of becoming unbearable to hold within 15 minutes. Even though I'm just reviewing. The app is very cpu demanding and throttles it

[Ási2812102879vo]

I'm concerned about damage as well. Wish a large corporation like Adobe would take this seriously 

[JoshuaKlug]

I purchase this new 6th gen iPad Pro 12.9inch with the new m2 chip, terabyte hard drive and 16gb of ram. I have noticed an issue when running Lightroom and based on a quick search seems like it's been an issue with Adobe for like 5 years now... when running light room I input my photos directly into the iPad from an xqd to usb c card reader. All files are RAW images, import all photos intonlightroom and then get to work. After I get into about my third or fourth photo the screen will drop to about 50% brightness and I'll have to wait for maybe 2 or 3 minutes before it will come back up. Auto brightness is turned off and you can pull the drop down when this happens and see that screen brightness is turned all the way up. If I get into a photo with four or five layers it will happen even faster.  I can sit in LumaFusion editing 4k video for two hour and this will never happen. Five minutes into editing in Lightroom and my iPad feels like an oven. Also noticed this program seems to drain the battery down very rapidly. Seems like a poor use of hardware but I'm not engineer. Super frustrating to have a 2k dollar iPad that Adobe can't seem to work with? I would be more than happy to give more info about based on my Google search this appears to be a pretty well documented issue that has been going on for quite some time now... 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community bugs>