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P: Store Locally in Album does not include videos

Explorer ,
Sep 24, 2022 Sep 24, 2022

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Bonjour,

Sur LR sur iPhone, j'ai un souci de synchronisation : le chargement d'un album en local ne parvient pas à se terminer.

depuis plusieurs jours, LR m'indique "1 en cours de chargement" sans que rien n'évolue.

Je ne sais pas comment identifier la photo qui est en attente de chargement, et surtout je ne sais pas comment faire pour que cela se termine.

Merci si quelqu'un peut m'aider ...

bonne journée

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correct answers 1 Correct answer

Adobe Employee , Sep 26, 2022 Sep 26, 2022

Bonjour @coustoulin 

Does the album also include video?  There is a known issue where local storage sync for an album downloads images, but cannot finish sync of the video.  Lightroom iOS team is working on that.  I can not say when the problem will be resolved.

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correct answers 2 Pinned Replies

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

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Adobe Employee , Dec 13, 2022 Dec 13, 2022

Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Status Fixed

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Bonjour @coustoulin 

Does the album also include video?  There is a known issue where local storage sync for an album downloads images, but cannot finish sync of the video.  Lightroom iOS team is working on that.  I can not say when the problem will be resolved.

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Explorer ,
Oct 06, 2022 Oct 06, 2022

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Hello

thank you for the answer. I posted an answer to you but I cannot see it ... maybe I did not finalize the post.

You guess wright : I have somme videos. it's srange because it is not the first time I have videos in my collections.

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Adobe Employee ,
Oct 06, 2022 Oct 06, 2022

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Hello @coustoulin 

I think this is due to recent updates that allow video editing in Lightroom.  The LR iOS team is actively working on a fix.

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Explorer ,
Oct 10, 2022 Oct 10, 2022

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Thank You

OK I'll wait ...

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New Here ,
Nov 13, 2022 Nov 13, 2022

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I use Lightroom on my Mac, iPhone 14 Pro, and iPad Pro. I have my Mac set to store all images locally, but the iOS version does not have the option. So I have set up an album to store locally. All images download without issue, but the videos will never finish "storing locally," any ideas?

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Greetings all, 

 

Updates for Adobe Photography products began rolling out Monday night, December 12th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Explorer ,
Dec 20, 2022 Dec 20, 2022

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OK, sounds wroking well

thanks

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Explorer ,
Nov 26, 2023 Nov 26, 2023

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LATEST

Seems the issue came back with version 9.0.1

Can someone please confirm?

For me an album can't finish with store locally once it contains a video.

Moving out the videos into an album which is not stored locally is the workaround I am using right now.

Hope Adobe is fixing this anyoing issue soon.

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