• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

P: Synchronization web gallery doesn't work

Community Beginner ,
Oct 11, 2023 Oct 11, 2023

Copy link to clipboard

Copied

Hello, the synchronization of Lightroom Classic with the web gallery has not been working for some time now.
The custom order in LR Classic is displayed incorrectly in the web gallery. It worked great for years. What is the reason why it stopped working? What can I do?
Furthermore, there are always a few more photos displayed in the web gallery than in LR Classic. Photos deleted in LR Classic can be seen in the web gallery. I have reloaded the web gallery several times - no change. This is a big problem because the customer sees images that they are not supposed to see. What can I do? Why doesn't this work anymore?
I'm hoping for help because I've been having really big problems with this for about 3 weeks and it's costing me a lot of time.
Thanks in advance.
I don't speak English and I use the translation. I ask for your forgiveness and understanding.
Best regards
Bernadett

Bug Investigating
TOPICS
macOS , Web , Windows

Views

343

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Oct 12, 2023 Oct 12, 2023

Setting status

Status Investigating

Votes

Translate

Translate
11 Comments
Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Setting status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Many thanks for the answer. Unfortunately I don't understand what I should do where? Change something in the LR program or in the Creative Cloud? I've searched everything, but unfortunately I don't understand the answer. Please give me a hint where I need to change something. Thanks in advance.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

A bug has been logged and the team is investigating. There isn't something for you to 'do' at this point. 
When the team issues a fix, this thread will be notified.

Thank you for your report.  

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 12, 2023 Oct 12, 2023

Copy link to clipboard

Copied

Thank you

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

To view the custom order in Web gallery, you have to choose the option 'custom order' for that particular album in Web. Please select the ' custom order' option to see the custom sort order in Web. Please let us know your observation once it is done.
CC: @Rikk Flohr: Photography 

-S

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

Thanks for your answer. I always set it to “custom order”. Otherwise it is not possible to get the “custom order”. I've been doing it like this for years.
A few days after my support request it worked again. At the same time, every time I open Lightroom Classic, I get the message that Lightroom cannot save to the folder and therefore there is no synchronization in the web gallery. However, my pictures are saved and synchronized in my folder on the hard drive, which is why I have been ignoring this message for 2 weeks.
Your team fixed it very well, but introduced a new bug.
It's not that bad. If you can still fix this error, I would be very happy and grateful.

Best regards

Bernadett Yehdou

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

Can you please give us the steps that you are ending up in this scenario. It would be great if you could provide screenshots of the error message that you are getting. 

-S

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 08, 2023 Nov 08, 2023

Copy link to clipboard

Copied

Thank you for your request.
I open Lightroom Classic and a window immediately opens that you see in the screenshot here.
I typed up the text for you and had it translated.

"Lightroom cannot write to the following folders. Until this issue is resolved, syncing from Lightroom may not work properly."

Below you can see the path where all Lightroom photos have been saved for years and will continue to be saved. So there is currently no problem except that this error message appears every time you open it.

I'm happy about the solution.

Best regards
BernadettBildschirmfoto 2023-11-08 um 10.12.35.png

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 08, 2023 Dec 08, 2023

Copy link to clipboard

Copied

Hello, the synchronization of Lightroom Classic with the web gallery no longer works as of today. I had this problem once recently and you helped me remove the bug. I hope you can help me quickly this time too, as I have to show photos to the customer via the web gallery on Monday.
Photos that I have taken from the collection in LR Classic are displayed in the web gallery. Photos deleted in LR Classic can be seen in the web gallery. I reloaded the web gallery several times - no change. This is a big problem because the customer sees images they shouldn't see.
Thanks in advance.
I don't speak English and I use the translation. I ask for your forgiveness and understanding.
Best regards
Bernadett

Votes

Translate

Translate

Report

Report
New Here ,
Dec 09, 2023 Dec 09, 2023

Copy link to clipboard

Copied

Hi, ther can be another possibility. If you have deleted the images from a synced collection in LrC and those images are present in either with another synced collection or in "All Synced Photographs" in LrC, such images would still be present in Lr Web gallery "All Photos" .
As a workaround, you can delete the intended images directly from Lr Web gallery itself. 

Thanks 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 10, 2023 Dec 10, 2023

Copy link to clipboard

Copied

LATEST

Many thanks for your response. Unfortunately there isn't enough time for that. I would have to look for 93 photos in the web gallery that I had already painstakingly deleted. That would take a lot of time and it could happen that I delete the wrong images, since the images in the web gallery are much smaller than in LR.
I just hope Adobe fixes this bug, otherwise I might shoot myself.
At the moment I have solved the problem in such a way that after editing I have now created a new collection with the definitely correct images under a different name.

Votes

Translate

Translate

Report

Report