P: Video edits are not exporting

[Rachel Victor290169657dj2]

I have been trying for hours to export / save my edited videos from Lightroom app on my iPhone. Every single time the video is just exporting as it was originally before I edited it. I have tried so many suggestions on other message boards such as making sure I am not ticking 'original' when exporting. Nothing and I mean nothing is working. I am so frustrated and feel like giving up. Please someone help me. I have taken a screen shot from with the app (where you can see the colour adjustment) and then a screenshot of the exported video where the edit has not been saved. Please help. 

 

 

[James37624723hh9r]

 on Lightroom Mobile trying to export a video but no matter what I do this is the notice I'm brought to any advice ?

[Charlie.D]

Hello @James37624723hh9r 

The February 2024 app update contained a fix for this issue.  Our system let me know you are using a very old build.  Could you update to the latest app (now version 9.3.1) by visiting https://apps.apple.com/us/app/lightroom-photo-video-editor/id878783582 on your device. 

Does the update fix your video export issue?

[Ana37711662x4gv]

Hi, this is still not working for me with any video, even after the update. 

[Charlie.D]

@Ana37711662x4gv  (and other users here)

What device model and OS version are you using?  

What specific edits are applied to your video?  Is it necessary to edit at all?

Do all videos fail to export, or only specific videos?  Are only long videos a problem, or videos from a specific source?

What specific steps do you use to export? (Save copy to device?  Share?  Export As?  Do they all fail for you?)

EDIT: the original issue was resolved, so the team is still trying to understand how to reproduce the current problem being reported.  We need to know how to reproduce this, so the developers can debug the problem.  Any details about your device, workflow, source files, specific Export controls/steps you use, etc could help us understand the problem

[cmgap]

Please share screen shots of video and the export screen.

[Antton38061251j5g4]

I have same problem on android and the Lightroom is in its newest version. When trying to export the video to mp4, software says error "1 video failed to export." I have edited all settings related to light and color. I have also added grain. No trimming or cropping.

[James-Rhianno38492138ik4u]

 

I have IOS 17.5.1 which is the latest update. My LR mobile app is also running on the most recent update. I am having the same exporting video edit issues. I've done zero cropping to the video. Literally just added a filter over my video. I've tried everything at this point to get it to work. The brighter screenshot of the video is from LR and when I go to export it, the edits are not transferring over. It looks like this has been an issue since 2022?! When is Adobe going to fix this? I'm paying for this app and am not able to use it the way it's

 

intended. 

[Charlie.D]

Hi @James-Rhianno38492138ik4u 

The LR iOS team is still trying to get clear steps to reproduce this.  It's not for lack of trying.  Just now, I applied different kinds of presets to my own video (on iPhone 15, iOS 17.5.1).  I had no trouble exporting with the edit effects applied.  My source was an iPhone 4K video captured in HEVC format, 5:02 minutes long at 953 MB.  I applied a B&W preset from Recommended Presets, and then chose "Save copy to device" from the Share menu.  I had just imported this video, so the original was available in my app cache.  If I clear cache in app settings and try again, the video does export after downloading the original from cloud storage.  The one thing worth noting is that this video is so big that I plugged the device into power to prevent the app & device from sleeping while it rendered all the edited video frames.

I would appreciate any details you can share that might help us narrow down the issue.  

• Which preset are you using?  Is it provided by Adobe, or is it a personal/custom preset?  If a custom preset, please tell us the specific edits applied.
• What is your video source?  Is it from the iOS Camera?  4K or 1080P?  How large (megabytes) is your video? Or how long is it?
• What iPhone model are you using?
• How much free storage is on your device?  
• After letting any current imports/edits sync, does it help if you reinstall the app?

Would you be open to sharing your preset used, and video used?  A Lightroom shared album might work best -- just click on my user name to send me a provide me the link privately.  Make sure an affected video with edits applied is in the shared album.  We will look at the video data & attributes, not the video itself, to protect your privacy.

[cmgap]

I've tested this as well on iPhone 15 pro max and macbook pro. I've not had a problem with multiple scenarios for a long time now. Would be good to get a screen recording if possible with as much information on the devices and workflow used when encountering this issue. It can't be fixed if it can't be reproduced.

[cmgap]

Have you tried to export this Not in HDR?