P: Portrait images shared to cloud from LrD show as distorted on other devices

[Yakub Murcek]

All images are displayed and even downloaded in this weird wide aspect ratio. This makes any photo sharing via Lightrood Cloud unusable. Can't send photos to pick for my clients. Please fix this 🙏

[?????_????????6187]

maybe someone had this problem? the sync of photos to the cloud from the MacBook is frozen. license, updates have been made

[nikunj.m]

Hi, thanks for reaching out, and we're sorry about the trouble! We would need a few more details before we can help figure this out.

To start, could you share the version of Lightroom you're using? Did sync stop working after an update? You can try going to https://adobe.ly/460tXsk and checking if you can see the images there. 

Thanks,
Nikunj

[Dreamtim_photos]

Hello,

Same problem here, for a good hour

[Claire H.]

Hi @Dreamtim_photos, Welcome to the Lightroom Ecosystem forum! To better help you with this issue, we would like a few more details. Can you send your system info and answer the same questions above so we can try replicating it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

[Rikk Flohr: Photography]

What Lightroom Client did the syncing with the cloud?
Are the images all captured in Portrait Orientation?

[brianmatiash]

Could you confirm the camera that you're using for these images? Thanks!

[Yakub Murcek]

Yes, it seems to me like the problem appears only with photos show with portrait orientation (Sony A7C II). I'm sending the version of my Lightroom CC and its details:
Lightroom version: 8.4 arm64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
NGL Version: 1.41.0.11
WF Version: 7.4 a9dfbad
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3

Operating system: macOS
OS Version: macOS 14.5 (23F79)
Application architecture: arm64
Computer model: Mac14,2 / Apple M2
Logical processor count: 8
Real memory available to Lightroom: 8 192,0 MB
Real memory used by Lightroom: 563,0 MB (6,8%)
Peak memory used by Lightroom: 642,0 MB
Memory cache size: 439,1 MB

Internal Camera Raw version: 17.4 [ 2271 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: Neon
Camera Raw virtual memory: 0MB / 2048MB (0%)

Displays: 1) 2940x1912, 2) 3440x1440

Graphics Processor Info: Metal: Apple M2
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/yakub/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/yakub/Pictures/Lightroom Library.lrlibrary

[Yakub Murcek]

Sure, it's Sony A7C II. The version of Lightroom is 8.4 on my Macbook Air M2.

[Yakub Murcek]

I just tried it with photos from Sony A6700 and it does the same thing.

[Rikk Flohr: Photography]

Thanks for confirming. 

If you perform an additional edit in LrD 8.4, and then allow that edit to sync, does it correct the distortion?

An additional question, did these photos start out as edited local and then were promoted to cloud?

[Dreamtim_photos]

Bonjour, 

J'utilise Lightroom web, les photos mettent un temps très important pour que l'enregistrement des modifications s'effectuent

Nom du système d’exploitation Microsoft Windows 11 Famille
Version 10.0.22631 Build 22631
Autre description du système d’exploitation Non disponible
Fabricant du système d’exploitation Microsoft Corporation
Ordinateur DESKTOP-VF43ASB
Fabricant GIGABYTE
Modèle AERO 15 KB
Type PC à base de x64
Référence (SKU) du système P75KB
Processeur Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 MHz, 6 cœur(s), 12 processeur(s) logique(s)
Version du BIOS/Date American Megatrends Inc. FB06, 27/05/2020
Version SMBIOS 3.2
Version du contrôleur embarqué 3.04
Mode BIOS UEFI
Fabricant de la carte de base GIGABYTE
Produit de la carte de base AERO 15 KB
Version de la carte de base Default string
Rôle de la plateforme Mobile
État du démarrage sécurisé Désactivé
Configuration de PCR 7 Élévation requise à afficher
Répertoire Windows C:\WINDOWS
Répertoire système C:\WINDOWS\system32
Périphérique de démarrage \Device\HarddiskVolume1
Option régionale France
Couche d’abstraction matérielle Version = "10.0.22621.2506"
Utilisateur DESKTOP-VF43ASB\timot
Fuseaux horaires Europe de l’Ouest (heure d’été)
Mémoire physique (RAM) installée 16,0 Go
Mémoire physique totale 15,9 Go
Mémoire physique disponible 6,60 Go
Mémoire virtuelle totale 21,1 Go
Mémoire virtuelle disponible 8,03 Go
Espace pour le fichier d’échange 5,25 Go
Fichier d’échange C:\pagefile.sys
Protection DMA du noyau Activé
Sécurité basée sur la virtualisation Désactivé
Stratégie du Contrôle d'application Windows Defender Appliqué
Stratégie du mode utilisateur du Contrôle d'application Windows Defender Désactivé
Prise en charge du chiffrement d’appareil%s Élévation requise à afficher
Hyper-V - Extensions du mode de moniteur des ordinateurs virtuels Oui
Hyper-V - Extensions de la conversion des adresses de second niveau Oui
Hyper-V - Virtualisation activée dans le microprogramme Oui
Hyper-V - Protection de l’exécution des données Oui

[andyh_73]

Hello

I'm using Lightroom Desktop 8.4, running on an M1 MacBook Pro (16Gb RAM).  I have set up an album containing photographs of various aspect ratios.  Viewing these from within Lightroom Desktop itself, everything appears fine.  Then, when I share and then edit the layout using the web browser (on Safari and Chrome), all the portriat ratio photos appear squashed and in a landscape ratio.  This distortion remains when you click on one of the photos. Also, on the iPhone the distortion continues.

Please see attached photos.  I've rebooted my machine, uninstalled Lr Desktop, reinstalled it, cleared my web browsers - everything I can think of. Not sure why this is happening - so I'm reaching out to see if there is a solution.

Please advise.

Regards

Andy

[andyh_73]

Just to add that these photos are Sony RAW files (.ARW) from a a7RV. Thanks.

[andyh_73]

To add further.....these photos were captured in portrait orientation, edited mainly in Lightroom Classic, then saved to a collection and synced with Lightroom Cloud. Then some further editing done in Lightroom Desktop before I instigated the sharing.

[co2co3]

I'm experimenting the same issue. I have the latest LrD and Lr on the iPad and am shooting on a Fuji X-T5. 

[co2co3]

Experiencing, not experimenting. 

[Yakub Murcek]

Yes, any additional edit seems to fix it once it updates in the cloud. I tried both edited and unedited local files to cloud, happens with both. The photo also becomes distorted for a while when I click on it in the Lightroom desktop app until it loads the full image, and sometimes the thumbnails in the desktop app appear to be broken as well.

[NigelBig]

I'm also getting this problem since the update, with Lightroom (8.4) and my Canon R6 Mark II.
It happens with the Portrait rather than the Landscape shots, and only on those imported since the 8.4 update.

==============

Lightroom version: 8.4 x64 [ 20250603-0500-10f89fb ] (Jun 2 2025)
NGL Version: 1.41.0.11
WF Version: 7.4 a9dfbad
VF Version: 1.0.154
HIL Version: 40501
CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0
PH Version: 5.2.3

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Latitude 5520 / 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz
Logical processor count: 8
Processor speed: 1.8 GHz
Real memory available to Lightroom: 16106.7 MB
Real memory used by Lightroom: 2405.7 MB (14.9%)
Virtual memory used by Lightroom: 5028.4 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 17.4 [ 2271 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 120MB / 6005MB (2%)
Camera Raw real memory: 123MB / 16106MB (0%)

Displays: 1) 1920x1080, 2) 1920x1080
System DPI setting: 96 DPI
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: Intel(R) Iris(R) Xe Graphics (32.0.101.6556)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Nigel_King\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Nigel_King\AppData\Local\Adobe\Lightroom CC\Data

[NigelBig]

And it's the same problem with viewing the Album on Lightroom.com with a shared link.

Which is a bit of a distaster for me as that's how I usually share all my shots to the client.

[NigelBig]

The only way round it I've found so far is  ti use Lightroom Web to edit, then for each image , rotate right then left.

[andyh_73]

This resolves it for me. Click on one of the squashed images in Lightroom web, rotate around back to normal orientation, then go to grid view (will still show squashed) the click in the image, go back to grid view and hey presto all is good. Don't want to have to do that all the time for every image, so a fix would be appreciated!

[Henry_Franz]

Same here. All images imported after the 8.4 update are imported and shown in landscape orientation even if they are shot in portrait orientation.

I noticed that when browsing the images on a local folder are shown correctly, therefore something is happening during the cloud upload.

I tried to delete and import again the images, but the problem persist.

[stellar_rhapsody2619]

I'm so relieved to see that I am not the only person experiencing this very issue. So embarassing to finish a gallery and then to send it out, with the client asking why their photos are being squished (and it is happening in every single gallery, no matter how I save it, after a specific date). I tried new albums. I checked my drivers. I checked for updates. I troubleshot everything I could think of and I am coming up empty and having to rely on physical storage for sharing photos. HELP!

[stellar_rhapsody2619]

Yes! Same here. I deleted and re-uploaded. I tried a new folder. They show up on my computer accurately, but show up online innacurately. What's more, they don't download correctly, either. They will download as the squished version. 

[stellar_rhapsody2619]

Oh my goodness, this worked! Thank you!