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P: Video edits are not exporting

Community Beginner ,
Mar 22, 2023 Mar 22, 2023

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I have been trying for hours to export / save my edited videos from Lightroom app on my iPhone. Every single time the video is just exporting as it was originally before I edited it. I have tried so many suggestions on other message boards such as making sure I am not ticking 'original' when exporting. Nothing and I mean nothing is working. I am so frustrated and feel like giving up. Please someone help me. I have taken a screen shot from with the app (where you can see the colour adjustment) and then a screenshot of the exported video where the edit has not been saved. Please help. 

7E9CA596-C860-479C-A87F-6BE8CD6BC377.png

34FBF280-F7C5-4680-93D5-D944CF5F99A7.png

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iOS: iPhone

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correct answers 3 Pinned Replies

Adobe Employee , Jan 04, 2024 Jan 04, 2024

Moving this from Discussions to Bugs, and setting to Acknowledged.

 

The issue I can reproduce is that one applies a trim to a video in Crop mode, and then tries 'Save copy to device' and this saves a video that is 0:00 in length.  I have reported this bug w/steps to the developers.

 

While waiting for a fix, the workaround I suggest is: after making desired edits, back out of edit mode to grid view, and then export the video.  This action saves the edits and applies them to the video so that th

...
Status Acknowledged

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Adobe Employee , Feb 20, 2024 Feb 20, 2024

Greetings all,

 

Updates for Adobe Lightroom Mobile products have been released.  The February 2024 updates contain a fix for this issue. 

Updates will be available via the Apple App Store, Google Play Store, and the Galaxy App Store. Note: it can take several days for some customers to receive a notification of an available update via their App Store.

 

Thank you for your patience.

Status Fixed

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Adobe Employee , May 29, 2024 May 29, 2024

@Ana37711662x4gv  (and other users here)


What device model and OS version are you using?  


What specific edits are applied to your video?  Is it necessary to edit at all?

Do all videos fail to export, or only specific videos?  Are only long videos a problem, or videos from a specific source?


What specific steps do you use to export? (Save copy to device?  Share?  Export As?  Do they all fail for you?)

EDIT: the original issue was resolved, so the team is still trying to understand how to reproduce

...

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New Here ,
May 24, 2024 May 24, 2024

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IMG_8078.jpeg

 on Lightroom Mobile trying to export a video but no matter what I do this is the notice I'm brought to any advice ?

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hello @James37624723hh9r 

 

The February 2024 app update contained a fix for this issue.  Our system let me know you are using a very old build.  Could you update to the latest app (now version 9.3.1) by visiting https://apps.apple.com/us/app/lightroom-photo-video-editor/id878783582 on your device. 

 

Does the update fix your video export issue?

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New Here ,
May 29, 2024 May 29, 2024

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Hi, this is still not working for me with any video, even after the update. 

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Adobe Employee ,
May 29, 2024 May 29, 2024

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@Ana37711662x4gv  (and other users here)


What device model and OS version are you using?  


What specific edits are applied to your video?  Is it necessary to edit at all?

Do all videos fail to export, or only specific videos?  Are only long videos a problem, or videos from a specific source?


What specific steps do you use to export? (Save copy to device?  Share?  Export As?  Do they all fail for you?)

EDIT: the original issue was resolved, so the team is still trying to understand how to reproduce the current problem being reported.  We need to know how to reproduce this, so the developers can debug the problem.  Any details about your device, workflow, source files, specific Export controls/steps you use, etc could help us understand the problem

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Community Expert ,
May 29, 2024 May 29, 2024

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Please share screen shots of video and the export screen.

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New Here ,
Jun 15, 2024 Jun 15, 2024

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I have same problem on android and the Lightroom is in its newest version. When trying to export the video to mp4, software says error "1 video failed to export." I have edited all settings related to light and color. I have also added grain. No trimming or cropping.

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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I've tested this as well on iPhone 15 pro max and macbook pro. I've not had a problem with multiple scenarios for a long time now. Would be good to get a screen recording if possible with as much information on the devices and workflow used when encountering this issue. It can't be fixed if it can't be reproduced.

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Community Expert ,
Jul 09, 2024 Jul 09, 2024

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Have you tried to export this Not in HDR?

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New Here ,
Sep 06, 2024 Sep 06, 2024

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1000119704.jpg

 uso la versión de ligtroom 9.5.0 y el móvil es un Honor 70 

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Adobe Employee ,
Sep 09, 2024 Sep 09, 2024

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LATEST

This thread has morphed over time, and since the original LR iOS export issue was resolved it now seems we're seeing reports for Android users.  So far we can only reproduce trouble when exporting videos that were captured on iOS as HDR HEVC video (using the BT2020 HLG color space).

 

Question to LR Android users here who are experiencing trouble exporting: 
Do you see this problem with video from devices others than iOS cameras?  If so, please share what your capture device and file format are.  Your info will help our developers.  Thank you!

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