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J
Jason245436372x9z
Participant
December 26, 2022

P: Brief appearance of Legacy panel when clicking on items in filmstrip

  • December 26, 2022
  • 3 replies
  • 2202 views

so on a lot of my earlier photos im getting a legacy settings button appear then dissappear before i can do anything then the photo reverts to a completly unedited state and this cant be changed unless i re-edit it.

 

currently using LR versdion 6.1 on MAC OS while images may have been editied on Ipad or Iphone OS 

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 18, 2023

Greetings all,

 

Updates for Adobe Photography products have been released.  The April 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
January 6, 2023

Thank you for the log. We were able to pinpoint the issue now and it is logged for a fix in an upcoming release. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
January 1, 2023

Could you record a video of your screen of this taking place and post it here for us to review?

Rikk Flohr: Adobe Photography Org
J
Jason245436372x9zAuthor
Participant
January 2, 2023

thank you Rikk, a small video showing the issue is attached. note this doesnt happen with every file

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
January 4, 2023

Thank you for the video. The team has reviewed and made the following request:

  1.  Close Lightroom
  2.  Open Lightroom and view a problem image in Loupe.
  3.  Capture a diagnostic log.

 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.


When you have the log, let me know and I will send you instructions for send it.

 

Thanks for your help!

Rikk Flohr: Adobe Photography Org
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