P: No "Add a border and share" option for some customers on LrM (iOS)

[heather_8199]

I'm trying to follow an incredibly simple tutorial from this IG reel (https://www.instagram.com/reel/DB1sODGtk_d/) and the first step has already thrown me off. She imports a photo to Lightroom and clicks the option "add a border and share." When I also click the share option on my photo in Lightroom I'm not presented with that option. See screenshot attached. Am I doing something wrong here?

 

[brianmatiash]

Hey Heather, can you confirm the version of Lightroom Mobile for iOS that you're using (tap on the ellipses on the top right, them tap on App Settings, and finally on About Lightroom)? Also, please confirm the model of iPhone you're using. Finally, can you confirm whether you're using the free version of Lightroom or are a paying subscriber?

Normally, you'd see the option to add a border when tapping on the Share icon.

[heather_8199]

Lightroom v. 10.01 450863/171

iPhone 15 Pro iOS 17.6.1

paying subscriber

[brianmatiash]

Thank you for confirming that info. One more thing - I assume you've tried tapping the Share icon on different types of images and do not see the "Add border and share"?

One thing you could try is to delete the app from your iPhone and download it again from the App Store. If you take that route, just ensure that you complete your sync first. Let me know if that does the trick. Otherwise, we can escalate it further.

[Karen28846095fi12]

Hi, I too am having the same issue.

Lightroom v. 10.01 450863/171

iPhone 12 iOS Version 17.6.1

Paying subscriber

I have tried other images and the option to add border is still not available.   

I deleted and downloaded it again, but still not available.

Can you please help?

Thank you.

[Rikk Flohr: Photography · Accepted solution]

The team occasionally runs tests on the placement and inclusion of preview features. Currently, a test is running involving the Add a Border and Share feature.  It is likely you are seeing this because you've uninstalled and reinstalled
the app recently. 

Note: The test is now complete and this functionality should be restored for all customers. 
If you do not see the function restored, please quit Lightroom Mobile and restart it. 

We apologize for any inconvenience. 

[jdsavvey]

Hello!

I used to have the "add border and share feature". I deleted and had reinstalled the app and now this feature is gone. How do I get the feature enabled again?

[fluffy366450984t3x]

When will you guys add it back? I find that feature extremely useful. I'm using iPhone 13 Pro Max, paid subscription. 

[kglad]

@Rikk Flohr: Photography 

[Rikk Flohr: Photography]

Read the correct answer on this post @kglad 

[kglad]

sorry, i was trying to get your attention elsewhere and was trying to copy your @Rikk Flohr: Photography (which failed)

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-automatically-b...

[brooke_4361]

Im glad I'm not the only one! I just downloaded LR for this exact feature and it's just........not there? I thought I was going crazy. Adobe, please add it back!! 🙏🏼

[samuel_0334]

Can we please bring back a white border for exported photos.

[kglad]

what app?

[Nancy OShea]

[Moderator moved from Using the Community to Lightroom.]

See below:

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/how-to-use-customizable-b...

[sean2wvy]

Hi. 

im posting in regard to the "Add Border & Share" button being gone when exporting. I use it for my business to create borders without issues, but I had to remove the app last week, and upon reinstalling, the option is no longer there.

I'm on version v.10.0.1 450863/171

this is a very deep issue and I hope I can get some help 😞 

[Marek_Marek2652]

Hello

• I was trying to find an answer for this question, but I found just some old videos. Is there any chance anybody know how to create a frame around a photo in Lightroom for mobile phone ? 

Thanks so much for answers!