P: Enterprise/Education Licenses without Storage are unable to use offline-only mode

[FeedbackCommunityMember]

lightroom cc 2019 add photo button greyed out. I cant import photo

[Rob_Cullen]

Did you purhase a Subscription to the Lightroom Plan from Adobe?

Are you 'Signed In' with the Adobe Creative Cloud Desktop App ?

What is your Windows Version?

Post a screen-clip of the Report from the MENU: Help > System Info...

[Deanna220198802321]

I purchased creative cloud with all available apps. I have installed Lr
and uninstalled several times. I’m running Windows 10. I am signed in on
the desktop app.
--
*Deanna Wilks*

[Rob_Cullen]

So is that the All Apps?-

Have you tried- Siging OUT of the Desktop App, re-booting the computer, then Signing IN?

Do you have a 'Private' subscription, or is it supplied through another 'Administrator'?

Post a screen-clip of the Report from the MENU: Help > System Info...

[Deanna220198802321]

Where do I go for the Menu Option?

[Deanna220198802321]

All I really need is light room and Photoshop. I had no problems downloading photoshop. I bought the teacher version. I had it at the school where I previously taught and now I am homeschooling but can't access lightroom.

[Rob_Cullen]

So I guess you have purchased the 'Student/Teacher' subscription.

https://www.adobe.com/au/creativecloud/buy/students.html

If still seeing "Access Denied" then Contact Adobe Support- ! CONTACT CUSTOMER SUPPORT

Where do I go for the Menu Option? You can post a screen-clip of this Info that often helps diagnose problems.

[Deanna220198802321]

Thanks so much! I was able to install and run Lr. I appreciate all the help

[Rikk Flohr: Photography]

Updating Status

[Gianni22443870f1hk]

PLEASE HELP! Earlier my lightroom was working fine but now the add photo button is greyed out and when I try to do a tutorial it will continuously open and close the tutorial file like I am restricted from using the software. I paid and everything, ehy is this happening?

[Jim Wilde]

Check in the Creative Cloud app that you are still signed in to your Adobe account. If you are, try signing out and back in again.

[SzymonGrafik]

Hi, I'm having trouble adding a photo in Lightroom - all after an update. I have been using the personal plan for 4 years for all applications. After updating the app, the "Add Photo" button is gray and there are no photos. Interestingly after logging into Lightroom on my phone through the same email address everything works.

[CHATKAWIN25473929v30v]

[Phalguni25501906usxt]

In lightroom add photos button is not working/ disable.

need this to be fix as soon as possible,

[hello.Mth.qa]

Hi

I just downloaded lightroom and I am not able to upload any photos on it. I am not sure why even though it is a licensed virsion. 

[JosephChan]

I changed my subscription plan from student plan to a training gift card in last month. However, after doing so, my Lightroom Desktop disable me from editing. I have tried restarting the software, logging out and in my account, removing and re-installing the software. But Lightroom still claim that my subscription has ended.

This problem has troubled me for over a month and my work was affected also... I hope there will be a solution soon...

[Michael J. Hoffman]

You will need to go to account.adobe.com and sign in to see if your subscription is truly active. Is it possible you activated the gift card with a different Adobe ID?

[JosephChan]

Yes I have checked and I am pretty sure my subscription is activated.

[peter-b]

@JosephChan  Unfortunately, the product that you purchased does not include Lightroom.  Please check with your administrator or supplier and consider a separate subscription for Lightroom only.

-Peter

[JosephChan]

 Thanks for the suggestion. I will check again with the administrator. However, when I check my plan on the website, it said Adobe Lightroom is included in my plan. I am not sure if it is an error or what.

[Roger5FA2]

Lightroom Desktop will not work on the University's Mac or Windows computers - it crashes on launch with no error message.
I tried uninstalling Lightroom Desktop from my work Windows computer so that I could install a newer version which refused to update via the CC app.
Whatever I do I cannot install Lightroom Desktop; it doesn't appear in the CC app and when I try installing it via the browser I'm told it's installing.
Please acknowledge and fix these problems.

Is it a JISC thing?

[Rikk Flohr: Photography]

Contact your universities administrator and make certain that. your license provision supports "Services".  If it does, your Admin may be able to turn it on for your license. If the university did not purchase services, Lightroom Desktop will not work and you will need to use Lightroom Classic. 

[Roger5FA2]

Well it was working until recently, so something, somewhere has broken!

[rstaselbeta]

we're seeing same issue... Lightroom immediately crashes after logging in, then continues to crash every time you launch it. Mac and PC, for SDL installs. All other apps launch and work from what we can tell. 

[rstaselbeta]

fwiw, I am one of our tenant admins. I'm not seeing anything "wrong"

[Rikk Flohr: Photography]

@rstaselbeta  Are you seeing the issue after updating to 6.2 (released yesterday)?