Beta 27.0 - crop tool produces program error

Report · Sep 26, 2025

I just upgraded to Beta 27.0.0, and the first time I used the crop tool - and every time thereafer - it produced a program error:

'Could not use the crop tool because of a program error (558e76.310)'

It has an OK and 'Learn how to fix' button, the latter which does nothing at all, and is in fact about a program error produced by attempting to save a file. Additionally, this error also wipes out all layers and work and leaves an empty layer. Fortunately, I'm able to Ctrl+Z and get it all back - whew! This happens every time I attempt to use the crop tool in the beta, no matter what file I'm using - even a new file.

I have a pretty new Mac mini with the Apple M4 Pro chip and 64 GB of memory, running Sequoia 15.6.1, so I'm pretty up to date and not running any old hardware or software.

Any ideas about how to fix this issue, if possible? Obviously, not being able to crop kind of kills my projects in the beta and I'll have to return to the release version of PS.

Report · Sep 30, 2025

Hey @Chapps-LA -- Thanks for the report and apologies for the delayed response to you.

Curious if you've been able to get past this for you?

I haven't been able to reproduce in the latest 27.0 beta (20250928.m.3240) on macOS.

You might see if a preferences reset helps out:

Try the manual steps here: https://helpx.adobe.com/photoshop/using/preferences.html
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Let us know how that goes.

Regards,

Pete