P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[konrad79]

I logged into Behance - but there is no way to enter my date of birth.

Neither via popup after login nor in the profile or account settings.

I could only remove the checkbox "Block mature content in the Behance gallery"

But this didn't help too.

Therefore: How can I enable the "Generative Fill Button" if the Behance-Birth-Date-Method doesn't work?

[akazaa]

why when i want to use the generetive fill a sign comes out saying this feature is only for who above 18 and im above 18 but still dosent work 

[Jeremy CG]

Im getting the same error, I was using v1.0 photoshop when I was 21...back in 1991..

[Maria30165121ikym]

I checked my account. Did not seem that there is a record on my age, or somewhere where I could check or fix this issue. Also, I suspect that there is something else going on, and that is why the generative fill is greyed out in PS Beta. Please help to fix it, I would like to use it. 

Thanks. Mari

[AxelMatt]

The new function  Generative Fill is greyed out and you get a warning  that you apparently to young  even though you are over the age 18.  In this case  it is possible that you don't have a valid Date of Birth associated with your Adobe ID account.

To update your Date of Birth, you can do either of the following steps:

• Sign out and sign back into Creative Cloud Desktop Client and Photoshop (Beta) app
• Log into  Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google or Facebook), ensure that your Date of Birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (Beta) app to enable Generative Fill.

[kevin stohlmeyer]

Be aware that if you have previously entered a DOB and you are underage, you cannot change the date. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[kevin stohlmeyer]

Hi @Maria30165121ikym 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, you cannot change the date. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person

[Erik30166428az02]

Il indique que mon compte a moins de 18ans alors que ce n'est pas le cas. Je ne peux donc pas utilisé le "generative fill"....

[kevin stohlmeyer]

Hi @Erik30166428az02 
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[TMS_MU]

The Generative Fill option in beta 24.6.0 has been disabled saying my account is under age. That is not true. I am a faculty member at a university and my adobe account shows that as verified. Yet, this beta version thinks I am under 18. I have searched to find a way to correct this in my personal information, but there is nothing that indicates my age nor a way to specify my age. Obviously, the Generative Fill feature will be useless if it is automatically disabled for some users. I am running Windows 11, Intel i9 CPU, NVidia GeForce RTX 2060 Super.

[Terrasan]

How do you sign out of Photoshop Beta?

[Erik30166428az02]

Thanks for your help. It works ! 😉

Have a nice day

[vakula70]

The program states that according to the account, I am not 18 years old. But I'm 53 and I don't know what account you use.

[kevin stohlmeyer]

Hi @vakula70 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[kevin stohlmeyer]

@TMS_MU 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[SatoshiFella]

Hi, I installed the Photoshop Beta version to use the AI tool, but I can't use it because it says this version can be used by individuals who are 18 and older. As you know, I have been registered for almost a year and have been paying every month for Photoshop. I'm 40 years old. I tried to find where I can rectify this but couldn't. Could you please resolve this issue so I can use the new AI tool? Thanks.

[kevin stohlmeyer]

Hi @SatoshiFella If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Clémentine30171242cjvq]

I'm getting the message that I'm under 18 and thus can't use the generative fill tool. I'm well over 18 and tried to log out and log back on, to no avail. What can I do to fix this? Thanks.

[Donald23455723sznj]

Trying to use the beta generative AI and it keeps saying I'm not allowed to use it because records show I'm under 18. VERY frustrating, I'm actually 54!!! I'm a photographer and would love to experiment with it if I can get some help with this issue. I'm on a Desktop and Windows 11

[Clémentine30171242cjvq]

Never mind, I figured it out.

[kevin stohlmeyer]

Hi @Donald23455723sznj 

If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

[Thibaut3017270239d5]

https://youtu.be/v3j7vI6jTXQ?t=132

[Terry301732728gks]

What was the answer?

[Csilla5FBE]

Did not resolve it

[plum30176333vuca]

Hi guys, I just want to ask some problem of using some new function.
Why my Adobe account is student = I must under 18 years old???????
and because of this, I can't use new functions???

What's wrong with this???????