P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[seawild]

Imagine my surprise with seeing all of these new YouTube Videos extolling the wonders of Generative Fill? I was drooling and thought, like all others, "Ohh I'll have some of that"! Not so fast matey. 

I'm all up to date on my CC Subs so I went ahead and downloaded the latest Photoshop Beta with GFill. I was welcomed to the screen, "Ooohhh getting closer"... only then to experience a message when I tried to use the feature Generative Fill is not available at this time. 

Hmmm, OK. After searching around it seems that the PlugIn can only be used by those aged 18 and over. Now like most folks I wsn't asked for Age Verification when I signed up for my Creative Cloud account. So how do I go about sorting this out? It seems I am now supposed to create an account with a resource that I have never wanted, used, or needed. Behance? 

So I created an account there. Very easy to do, but I was never asked to verify my age. GFill still not working. OK so I contacted Behance support via their chat feature. Waited in line and then asked where I can find the Age Verification feature so I could unlock GFill. I was met with silence. I was placed on hold and then on her return the support entity suggested they did not have any record of my Adobe Account????

I screenshot my Adobe Account profile page to her showing my 6yrs of subs. She then told me to go to my Adobe Account to verify my age. And thus the circle is closed. There is no place on the Adobe Account settings for me to enter that, not that I can see. I've been going in circles for two hours. Neither Behance nor Adobe make this clear where the age verification setting is so I'll ask that here. 

Where do I enter my Age Verification in either Adobe or Behance for me to get this feature to work? It better be worth it for sure....

Cheers,
Mark.

[-M&M-]

Well I don't know what I did wrong first time.

I didn't change any setting (language, resetting preferences, etc.)

Maybe it has to verify your PC, or something llike that, but after I've restarted the Beta a few times, suddenly the generative wasn't greyed anymore...

Ok, I realized your image has to correspond to a few things, like the mode must be RVB, the image size is also an point, I'll have to test what is the maximum size allowed, finally, if you use another language, the prompts must be in EN.

[JRRM21955949zbhd]

Will this age restriction be permanent or will it be removed once the feature leaves beta?

[Valentin30081332a4dc]

1. 

when I want to use generative AI on a selection, the box is grayed out and cannot be used. can you help me

[Adeline30081530mpkc]

même problème pour moi

[Tarja P. at WSOY]

There is absolutely nowhere to fill in my birthday on Adobe services including Behance old an d new accounts and that way try to fix update issue with Photoshop Beta. I have an enterprise account. I have latest operating system update on my Mac. I am located in Europe. I have logged in and out and searched updates manually. I guess I just need to go back to Midjourney and traditional layering and masking.

[StefanB-974]

Bonjour à tous,

j'avais effectivement le même problème.

Version Adobe Photoshop : 24.6.0 20230520.m.2181

Après passage dans Behance et avoir renseigné ma date de naissance, la fonction "remplissage génératif" fonctionne. Etrange mais efficace.

Bon photoshop à tous.

Stefan

[davescm]

Is your image mode anything other than RGB? For example, if CMYK it will be grayed out.

Dave

[frauke26636513w0ik]

I have an age limit on the generative filter Photoshop tells me I'm under 18 how do you change that?

 Adobe Photoshop Version: 24.6.0 20230524.m.2185 0e7139d x64 windows11

[Test Screen Name]

You can't fake your age to get the beta. You have to be old enough to enter a legally binding agreement. 

[Kevin Stohlmeyer]

@Tarja P. at WSOY were you able to download the Beta app at all?

[Kevin Stohlmeyer]

Hi @blitznmedia are you in a managed account like Enterprise, Teams or Educational? Where are you located?

[PAVELS0D4C]

"Generative fill" button inactive. I googled that I have to add my birth date, but didn't find where to do it in adobe portal.

[Kevin Stohlmeyer]

Hi @Valentin30081332a4dc

Why is the Generative Fill button greyed out?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Tarja P. at WSOY]

Yes, but I can only get the earlier version lacking Generative Fill. I've tried all the tricks and jumped all the hoops I can find.

[Kevin Stohlmeyer]

Hi @Tarja P. at WSOY in order to install beta 24.6 uninstall the previous beta first. Then restart your Mac. The new beta should show in your Beta Apps tab. For Enterprise customers, your Adobe account is managed via the Admin console not sure if that still requires you to go to Behance to add your DOB.

[Veronika30085190x4xk]

This is my problem as well. On top of all this, I've been searching for more than an hour now, where I can ask the support directly, but I can't find it. About half a year ago, I was still able to chat with them. This is getting worse...

[Kevin Stohlmeyer]

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Kevin Stohlmeyer]

Hi @Boonyagan30075815gkbw Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

[Kevin Stohlmeyer]

Hi @Gyermie30075777x0xg Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

[Hanna241299598kx4]

Hey guys, seems I found a weird bug. I installed Photoshop beta today, and when i want to use "Generativ Fill" i get an error message:

Surprise, i am 29 years old.. I also checked my account but i am not able to write down my birthday anywhere?
Any idea how to fix this?

[jane-e]

@Hanna241299598kx4 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

• Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
• Log into Behance with your Adobe ID and enter your Date of Birth.
• If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

Jane

[Hanna241299598kx4]

Hey Jane,
"Log into Behance with your Adobe ID and enter your Date of Birth." worked for me, thank you.

But that's a bit complicated, isn't it? 😄

[alvaroj]

It's happening the same to me. I don't understand why I receive such notification if I'm 31 years old

[tinars]

I have the same problem and I'm 71!!!