• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
156

P: Photoshop beta 25 critical error

Community Beginner ,
Aug 18, 2023 Aug 18, 2023

Copy link to clipboard

Copied

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

Bug Fixed
TOPICS
Desktop-macOS , Desktop-Windows

Views

50.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 18, 2023 Sep 18, 2023

This issue was fixed in the 25.0 release. Please install the lateset Ps: Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

 

Status Fixed

Votes

Translate

Translate
replies 454 Replies 454
454 Comments
New Here ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

George318129006y9q_0-1692685524711.png

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

Still not working for me. I updated just now (Mon Aug 21 23:47:04 PDT 2023), rebooted, tried to edit in PS from Lightroom (with adjustments), and crashed:

 

Process: Adobe Photoshop 2024 [1570]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2024
Identifier: com.adobe.Photoshop
Version: 25.0.0 (25.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-21 23:48:31.6838 -0700
OS Version: macOS 13.4.1 (22F770820d)
Report Version: 12
Bridge OS Version: 7.5 (20P5060)
Anonymous UUID: 35B9C387-A66A-121E-2724-8B6C4E008935


Time Awake Since Boot: 380 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1570]

VM Region Info: 0 is not in any region. Bytes before following region: 4497207296
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10c0df000-113bdb000 [123.0M] r-x/r-x SM=COW ...hotoshop 2024

Thread 0 Crashed:: Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread
0 AdobeACE 0x115527dc8 ACE_SetOption + 151279
1 AdobeACE 0x1155cee82 ACE_StringASCII + 58
2 AdobeACE 0x11555c3c0 ACE_ProfileFromCode + 187317
3 Adobe Photoshop 2024 0x110a52fc0 0x10c0df000 + 77021120
4 Adobe Photoshop 2024 0x110a530b4 0x10c0df000 + 77021364
5 Adobe Photoshop 2024 0x110a6cdcc 0x10c0df000 + 77127116
6 Adobe Photoshop 2024 0x110a6cbeb 0x10c0df000 + 77126635
7 Adobe Photoshop 2024 0x10e83eeb2 0x10c0df000 + 41287346
8 Adobe Photoshop 2024 0x10e8447e5 0x10c0df000 + 41310181
9 Adobe Photoshop 2024 0x10e840468 0x10c0df000 + 41292904
10 Adobe Photoshop 2024 0x10e9e0682 0x10c0df000 + 42997378
11 Adobe Photoshop 2024 0x10e9ca081 0x10c0df000 + 42905729
12 Adobe Photoshop 2024 0x10e9ca14a 0x10c0df000 + 42905930
13 Adobe Photoshop 2024 0x10eec5c81 0x10c0df000 + 48131201
14 Adobe Photoshop 2024 0x10eec4cd1 0x10c0df000 + 48127185
15 Adobe Photoshop 2024 0x10eec4059 0x10c0df000 + 48123993
16 Adobe Photoshop 2024 0x10eec4707 0x10c0df000 + 48125703
17 Adobe Photoshop 2024 0x10f680df1 0x10c0df000 + 56237553
18 Adobe Photoshop 2024 0x10f680df1 0x10c0df000 + 56237553
19 Adobe Photoshop 2024 0x10f680df1 0x10c0df000 + 56237553
20 Adobe Photoshop 2024 0x10f68e8d3 0x10c0df000 + 56293587
21 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
22 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
23 Adobe Photoshop 2024 0x10f66dd84 0x10c0df000 + 56159620
24 Adobe Photoshop 2024 0x10e42dd25 0x10c0df000 + 37023013
25 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
26 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
27 Adobe Photoshop 2024 0x10f66aab5 0x10c0df000 + 56146613
28 Adobe Photoshop 2024 0x10e42e8c1 0x10c0df000 + 37025985
29 Adobe Photoshop 2024 0x10e46927b 0x10c0df000 + 37266043
30 ScriptingSupport 0x198b26988 PluginMain + 359067
31 ScriptingSupport 0x198ad5f61 PluginMain + 28788
32 ScriptingSupport 0x198b2ec00 PluginMain + 392467
33 ScriptingSupport 0x198b6b720 PluginMain + 641075
34 libAdobeExtendScript.dylib 0x115baad0d ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 403
35 libAdobeExtendScript.dylib 0x115bc87fc jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 778
36 libAdobeExtendScript.dylib 0x115bcc407 jsOpLocalAssign::run(jsRunner&, ScScript::ESVariant&) const + 85
37 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
38 libAdobeExtendScript.dylib 0x115bd0f8e jsOpTry::run(jsRunner&, ScScript::ESVariant&) const + 200
39 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
40 libAdobeExtendScript.dylib 0x115bca64e jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 390
41 libAdobeExtendScript.dylib 0x115bef872 jsRunner::run(ScScript::ESVariant&) + 114
42 libAdobeExtendScript.dylib 0x115be0e80 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 152
43 libAdobeExtendScript.dylib 0x115bc87fc jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 778
44 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
45 libAdobeExtendScript.dylib 0x115bca64e jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 390
46 libAdobeExtendScript.dylib 0x115bef872 jsRunner::run(ScScript::ESVariant&) + 114
47 libAdobeExtendScript.dylib 0x115be0f4f jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 359
48 libAdobeExtendScript.dylib 0x115bb6aaa ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int) + 530
49 libAdobeExtendScript.dylib 0x115bb82e4 ScScript::RealEngine::eval(ScScript::Script&, ScCore::Variant*, int, int, ScCore::Variant const*) + 422
50 libAdobeExtendScript.dylib 0x115bb80c1 ScScript::RealEngine::eval(ScCore::String const&, ScCore::Variant*, int, int, ScCore::Variant const*, ScCore::String const*, int) + 189
51 libAdobeExtendScript.dylib 0x115be2240 jsGlobalClass::get(ScScript::Arguments&) + 1246
52 libAdobeExtendScript.dylib 0x115ba8b2d ScScript::DispatcherFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 323
53 libAdobeExtendScript.dylib 0x115bc87fc jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 778
54 libAdobeExtendScript.dylib 0x115bce30a jsOpReturn::run(jsRunner&, ScScript::ESVariant&) const + 110
55 libAdobeExtendScript.dylib 0x115bcf960 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 140
56 libAdobeExtendScript.dylib 0x115bca64e jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 390
57 libAdobeExtendScript.dylib 0x115bef872 jsRunner::run(ScScript::ESVariant&) + 114
58 libAdobeExtendScript.dylib 0x115be0e80 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 152
59 libAdobeExtendScript.dylib 0x115bb6aaa ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int) + 530
60 libAdobeExtendScript.dylib 0x115bb7944 ScScript::RealEngine::call(ScCore::Variant const&, ScCore::String const&, ScCore::BasicArray const&, ScCore::Variant*, int) + 558
61 ScriptingSupport 0x198c78182 ScObjects::BridgeTalkLiveObject::ExtendScriptHandler::onReceive(ScCore::Array const&, ScObjects::SoString*) + 278
62 ScriptingSupport 0x198c78508 ScObjects::BridgeTalkLiveObject::ExtendScriptHandler::handleMessage(int, ScObjects::BridgeTalk::Message&, ScObjects::SoString*) + 514
63 ScriptingSupport 0x198aced9c 0x198aca000 + 19868
64 ScriptingSupport 0x198c64f7c ScObjects::BridgeTalk::processIncomingMessage(unsigned long, bool) + 1306
65 ScriptingSupport 0x198c72ca0 ScObjects::BridgeTalk::pump(ScObjects::BridgeTalk::EnabledOperations, ScObjects::BridgeTalkContext*) + 268
66 ScriptingSupport 0x198ad0ada PluginMain + 7149
67 ScriptingSupport 0x198d2ed05 Mondo::CPhotoshopAutomate::Dispatch(char const*, char const*, void const*) + 45
68 ScriptingSupport 0x198d2eef6 Mondo::CPhotoshopAutomate::Entry(char const*, char const*, void const*, int) + 110
69 ScriptingSupport 0x198acf030 PluginMain + 323
70 Adobe Photoshop 2024 0x10ede7835 0x10c0df000 + 47220789
71 Adobe Photoshop 2024 0x10e460cd4 0x10c0df000 + 37231828
72 Adobe Photoshop 2024 0x10e46113a 0x10c0df000 + 37232954
73 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
74 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
75 Adobe Photoshop 2024 0x10f66dd84 0x10c0df000 + 56159620
76 Adobe Photoshop 2024 0x10e42dd25 0x10c0df000 + 37023013
77 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
78 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
79 Adobe Photoshop 2024 0x10f66aab5 0x10c0df000 + 56146613
80 Adobe Photoshop 2024 0x10e42e8c1 0x10c0df000 + 37025985
81 Adobe Photoshop 2024 0x10e46927b 0x10c0df000 + 37266043
82 ScriptingSupport 0x198ad281a PluginMain + 14637
83 ScriptingSupport 0x198acf56e PluginMain + 1665
84 Adobe Photoshop 2024 0x10e42cc01 0x10c0df000 + 37018625
85 Adobe Photoshop 2024 0x10f571207 0x10c0df000 + 55124487
86 Adobe Photoshop 2024 0x10f570484 0x10c0df000 + 55121028
87 Adobe Photoshop 2024 0x10f66aab5 0x10c0df000 + 56146613
88 Adobe Photoshop 2024 0x10f65cec8 0x10c0df000 + 56090312
89 Adobe Photoshop 2024 0x10f65d06a 0x10c0df000 + 56090730
90 Adobe Photoshop 2024 0x10f5fd0ec 0x10c0df000 + 55697644
91 AppKit 0x7ff817584ace -[NSApplication _handleEvent:] + 65
92 AppKit 0x7ff817159b0d -[NSApplication run] + 623
93 Adobe Photoshop 2024 0x10f5fdc69 0x10c0df000 + 55700585
94 Adobe Photoshop 2024 0x10f5fff45 0x10c0df000 + 55709509
95 Adobe Photoshop 2024 0x10f65d76e 0x10c0df000 + 56092526
96 Adobe Photoshop 2024 0x110c7541b 0x10c0df000 + 79258651
97 Adobe Photoshop 2024 0x10c0e5651 0x10c0df000 + 26193
98 dyld

Votes

Translate

Translate

Report

Report
New Here ,
Aug 21, 2023 Aug 21, 2023

Copy link to clipboard

Copied

It still doesn't work.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Downloaded the Update, at first look, it seems to work for me. 

 

Windows 10.

 

That was fast, great work, thank you.

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

c'est super j'ai eu la mise à jour ce matin
et tout refonctionne bien
je vous souhaite de même
bonne journée
Renée

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Downloaded and installed the latest available version. Still not working. The problem is not solved. Windows 11.

 

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Everything worked for me on Windows 10. If you still have problems, try the same method of resetting the settings, maybe it will help someone

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

This new update gives me the exact same issues. Not resolved anything for me. The program opens fine, but anytime I try to import a file, in my case a tiff file from Lightroom using the 'edit photo in photoshop beta' it crashes & produces a problem report for adobe photoshop 2024.

I have a Mac mini M2 pro running the latest version of Mac OS 13.5.1.

24.7 works but hangs for around 2 minutes before giving me the Lightroom message 'the file could not be edited because adobe photoshop (beta) could not be launched. But then the tiff file loads in photoshop! Although we can't use generative fill unless you have the latest version!

Seriously sort it out!!!!

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

For my system (M2 mac, Ventura 13.5)
I can not open any RGB files, not can I create new files (which defaults to RGB)

The program will just crashes and closes.

I can, however, open CMYK files.

 

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Hi guys. Got the same problem. as @DigitalCreationsDE 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Photoshop beta 25.0 (8/21) release now works for me (Win11).

 

Previous problem for me, now resolved : 

- Lauched PS beta (directly or from within LR)

- Credits popup would display

- Program would close (error message: unrecoverabvle error, PS will now close)

 

Gen AI seems to work fine as well

 

 

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Yep, Photoshop is working now. But:

 

1. Hot key T - text - buggy. Does not run a tool.
2. Photoshop is sluggish... I deleted the settings - it doesn't help.

Waiting for new release...

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

the new version did not come, there is still 25.0 what kind of version you say 8/21? ??? where did you download it?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Still not working for me. RAW files still open in Adobe Camera RAW within PS Beta to edit, but when clicking OPEN to finalize edits in PS Beta, it still crashes. Tried resetting settings and making sure that documents folders are checked for PS Beta, but still the same result. Running on a M1 Max, Ventura 13.4.1.

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

@memiş ali24453440zg8g Try uninstalling the current beta install and then refresh your Creative Cloud desktop. If you still dont see it - are you in a managed environment (enterprise, teams, educational)? If so, your Admin may have to allow -30 day releases or you wont see the recent release.

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

worked fine now  with the fresh update
Thanks guys

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

After many attempts, beta version 25.0.0 is working correctly. Thank you very much.

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Hi @sirotseta uninstall the beta and refresh your CC desktop app. A new version was released that addresses this issue. 

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Beta now is working, just click check for updates

Thanks guys.

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

After updating to V 25.0 the Beta just crashes when i try to open a file or create a new file. I've tried deleteing preferences, shift-option-command opening, and re-installing. Nothing worked. I did download the previous version which works perfectly but the generative fill won't work? 

 

Someone please help!

Votes

Translate

Translate

Report

Report
Guest
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Just fixed!

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

We will have to wait a little longer, but I think and hope that Adobe will get this problem under control quickly.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Hi all, please update to the latest Ps beta that was rolled out last night, 8/21, as a fix for this issue was included.  You should see this build number to know it is the latest: Adobe Photoshop Version: 25.0.0 20230820.m.2296 c61c3a5 x64

 

Status Fixed

Votes

Translate

Translate

Report

Report
New Here ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

Hey Cory, I have uninstalled and re-installed the latest Beta download and it is still giving me issues. I am on OSX 11.6

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Copy link to clipboard

Copied

I have tried a few things now and opening tiff, jpg, psd or psb directly with "right click file, open with PS Beta" sends me straight to an error message as soon as PS Beta has loaded up.

BUT, a workaround working for me and i've tried many times now:
1.Open up PS Beta without anything
2. Open up a PNG file with PS Beta as the first thing you do
3. After the PNG file is open I am able to open any file and work on it

without it shutting down. I can do gen-fill and whatever else.

Hope this work around helps someone else!

I am on a Mac Studio M1 Max with OS 12.6.2.

Votes

Translate

Translate

Report

Report