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P: Photoshop Beta & v26.1 on Windows - Launch Error: dxcore.dll

Explorer ,
Nov 05, 2024 Nov 05, 2024

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Today after the update I encountered that my Photoshop won't open due to this error: “(Photoshop beta.exe) Failed to continue code execution because the system did not detect dxcore.dll. To fix this error, try reinstalling the application.”
---

I have reinstalled several times already, but it didn't help me in any way. I also searched for solutions, but found nothing useful 😞
Since I urgently need the program for work, I wanted to install at least the previous version, but from what I understand, it is not possible to do so
---

Does anyone know how to fix it or how to install the previous version?

 
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correct answers 1 Correct answer

Adobe Employee , Nov 28, 2024 Nov 28, 2024

Thank you all for letting us know the latest Ps beta solved this issue.

 

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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correct answers 1 Pinned Reply

Adobe Employee , Dec 11, 2024 Dec 11, 2024

This dxcore.dll dependency doesn't work on older operating systems that are outside Ps system requirements. The system info that was shared in this thread is from 2018, 4 years earlier than our min support version from Oct 2022. That explains why we didn't catch the problem before we released our last update.

 

While we have implemented a workaround in the Beta that appears to work for older systems, are watiing for the full testing cycle to complete to move that over to the regular release. For

...

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New Here ,
Nov 28, 2024 Nov 28, 2024

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Thank you - the Beta version worked

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Community Beginner ,
Nov 28, 2024 Nov 28, 2024

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False..   same issue with Beta asking for DxCore.dll

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Adobe Employee ,
Nov 28, 2024 Nov 28, 2024

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Thank you all for letting us know the latest Ps beta solved this issue.

 

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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Community Beginner ,
Nov 28, 2024 Nov 28, 2024

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WOW - So 1 person with a likely fake account (potentially even crafted by someone at Adobe) says "thanks it worked", and you ignore the post immediately following citing that it didn't work?    I (just now, 3:45pm ET, 11/28) completely uninstalled, reinstalled the latest Beta of Photoshop, and there is a distinct warning for DxCore.dll.    Since obviously Windows hasn't updated their software to suddenly reinstall DxCore.dll, and the new Beta still requires it, then obvously the latest Beta could not possible have resolved the issue.    Since this is "fixed", shall those who still have the issue open a new thread?

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Community Beginner ,
Nov 28, 2024 Nov 28, 2024

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If anyone who disclosed the issue originally could confirm it's fixed for you, I'll pursue other troubleshooting, but if anyone else can please confirm how you resolved, I would greatly appreciate it.

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Community Beginner ,
Nov 28, 2024 Nov 28, 2024

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Adobe.jpg

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New Here ,
Nov 28, 2024 Nov 28, 2024

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Issue not resolved. still having the error

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New Here ,
Nov 28, 2024 Nov 28, 2024

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I can confirm as of 11AM Philippines time the beta finally works! I can now continue my AI work flow.

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New Here ,
Nov 28, 2024 Nov 28, 2024

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Still not working for me, does anyone else have and luck with this and do we have a timeframe?

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New Here ,
Nov 29, 2024 Nov 29, 2024

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We had the problem here on two computers. The beta build 26.2 solved it on both.

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Adobe Employee ,
Nov 29, 2024 Nov 29, 2024

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For those of you still having this issue, please share your sysinfo:

 

Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager

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Community Beginner ,
Nov 30, 2024 Nov 30, 2024

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The latest PS beta version works, however the latest standard PS version not! Not even possible to open this version in Adobe Creative Cloud either.

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New Here ,
Dec 02, 2024 Dec 02, 2024

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ok, it now works. Please also update the production version !

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Explorer ,
Dec 02, 2024 Dec 02, 2024

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I can confirm the Beta version is now working but the main Photoshop application is not due to the error.

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New Here ,
Dec 02, 2024 Dec 02, 2024

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I can't locate the PS Beta in my Creative Cloud, where is that located?

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Adobe Employee ,
Dec 02, 2024 Dec 02, 2024

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Hi @Grant37764334mfju you will find them when you click on the Beta icon/text at the top.

 

Screenshot 2024-12-02 at 10.07.34 AM.png

 

Thanks,

Cory - Photoshop Product Manager

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New Here ,
Dec 02, 2024 Dec 02, 2024

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Beta is working for me as of this morning.

Thank you!!

TheMando_0-1733156381811.png

 



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Community Beginner ,
Dec 02, 2024 Dec 02, 2024

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The issue is NOT solved for me. I still have the same errors as previously shared.

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Adobe Employee ,
Dec 02, 2024 Dec 02, 2024

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@Yadeeh32889830extc 

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

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Community Beginner ,
Dec 02, 2024 Dec 02, 2024

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I am unable to do the requested process given the error won't even launch either the full Photoshop nor the Beta. When I try to open Beta, I receive this message "The code execution cannot proceed because MSVCP140_ATOMIC_WAIT.dll was not found. Reinstalling the program may fix this problem."

 

And, when I try the full Photoshop it states "The code execution cannot proceed because dxcore.dll was not found. Reinstalling the program may fix this problem." I hit OK, and another window error pops up stating the same as the Beta.

 

"For those of you still having this issue, please share your sysinfo:

Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager"

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New Here ,
Dec 02, 2024 Dec 02, 2024

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I don't see where to change to the beta version. CShubert, your image is no where near what I see.

 

SLAM_0-1733179409123.png

 

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New Here ,
Dec 03, 2024 Dec 03, 2024

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It's under Beta Apps which is on the left side of your screenshot in the Categories section.

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New Here ,
Dec 03, 2024 Dec 03, 2024

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Cannot revert back to an older version, it only shows the current version.

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Community Expert ,
Dec 03, 2024 Dec 03, 2024

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@S.L.A.M. That looks like an old verion of the CC app. You might want to update that first.

 

Dave

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Adobe Employee ,
Dec 03, 2024 Dec 03, 2024

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@S.L.A.M. yes, please make sure you have the latest CCD

 

Screenshot 2024-12-03 at 8.55.42 AM.png

Thanks,

Cory - Photoshop Product Manager

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