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Eye dropper error: Could not use the eye dropper tool because of a program error

New Here ,
Dec 22, 2023 Dec 22, 2023

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Hi.

 

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

 

I tried reseting preferences, erase them, hidding layers, etc.

 

Here is a capture of the problem:

 

 

Captura de pantalla 2023-12-22 a la(s) 11.12.56 a.m..png

 

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replies 140 Replies 140
Community Expert ,
Dec 22, 2023 Dec 22, 2023

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@geekformante Check to see if Photoshop has Screen Recording Access in Mac System Settings/Privacy and Security

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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no, it doesn't work, with all the permission PS eyedropper get the color (i see on screen) but the error message immediately pops up, and the color switch back to the original

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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New Here ,
Dec 22, 2023 Dec 22, 2023

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I did that too, Kevin. 😞

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New Here ,
Jan 03, 2024 Jan 03, 2024

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I am running into this same issue! Installed an earlier beta as a temporary fix.

MacOS 14.2

PS(Beta) 25.4

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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I can't get the eye dropper tool to work from the properties panel. It throws the error "Could not use the eye dropper tool because of a program error". Super annoying. It will work sometimes from the tools menu, sometimes not. 

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New Here ,
Jan 03, 2024 Jan 03, 2024

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I am running into this same issue! Installed an earlier beta as a temporary fix.

MacOS 14.2

PS(Beta) 25.4

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New Here ,
Jan 02, 2024 Jan 02, 2024

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I just updated Photoshop Beta to v25.4.

and I encouter a problem of Unable to use Eyedropper in shape tool occasionally.

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Explorer ,
Mar 13, 2024 Mar 13, 2024

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The solution seems to be updating to the latest version, v25.5.1. Updating to this version resolves the eyedropper tool issue for most users.

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Community Beginner ,
Mar 13, 2024 Mar 13, 2024

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This has also been working for me since updating a couple days ago. Hope it works for everyone else. Thanks Adobe for fixing this.

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New Here ,
Jan 10, 2024 Jan 10, 2024

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Also encountering the same issue. Just updated to the very latest today and still having the same issue.

MAC OSX Ventura 13.5

Photoshop Beta 25.4

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New Here ,
Jan 15, 2024 Jan 15, 2024

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Same hereScreenshot 2024-01-15 at 11.53.10.png

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New Here ,
Jan 17, 2024 Jan 17, 2024

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I updated Beta yesterday, same issue, cannot use eyedropper tool.

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New Here ,
Jan 19, 2024 Jan 19, 2024

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The Eyedropper too is not working for some reason, It says there's a problem with it whenever I try to use it.

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New Here ,
Jan 18, 2024 Jan 18, 2024

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I keep getting this error every time I try to use the Eye Dropper tool.

 

"Could not use the eye dropper tool because of a program error."

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New Here ,
Jan 24, 2024 Jan 24, 2024

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I'm running into the same issue. Hopefully this is fixed in the next update. 

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Explorer ,
Jan 25, 2024 Jan 25, 2024

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I have been getting this error for the last month in both normal Photoshop and Beta

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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Adobe in their wisdom decided to release version 25.4 to the public without fixing this bug 🤔

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not...

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Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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A month after, and I have same problem.  Can we directly report this to Adobe ??

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Explorer ,
Feb 07, 2024 Feb 07, 2024

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Adobe doesnt care enough about us to provide a way to report bugs. The best you can hope for is that enough people complain about it here to get them off thier butts to fix things.

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Explorer ,
Feb 07, 2024 Feb 07, 2024

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They are on it. They fixed it in the beta this week so there is a good chance the normal Photoshop will be fixed on next update.

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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Thanks for that. Still waiting though... 😉

 

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Explorer ,
Jan 26, 2024 Jan 26, 2024

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Same problem.
PS 25.4 and Windows 10 latest update. 

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New Here ,
Jan 26, 2024 Jan 26, 2024

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same problem

amalyusup_0-1706335954860.png

 

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