this feature is not available (beta)

Report · Sep 11, 2023

why when i use Generative fill, photoshop said : this feature is not available

Report · Sep 13, 2023

Same issue, I just updated to 25.0 and I am using my college account for photoshop.

Report · Sep 13, 2023

@Fung Hei Chun322211372bwm and @Nickolaus32261157mtr2 it is possible due to your account that the schools IT Admin has blocked it. Please see this thread explaining it and forward to your IT dept to see if they will allow Ps beta. As a side note, GenAI technology is now available in the release version of Ps: Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

Here is the link to the article: https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

Report · Sep 13, 2023

I updated to Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64, not available also, is it need to find our IT admin to fix it?

Report · Sep 13, 2023

Report · Sep 27, 2023

Hello, I am a teacher at a highschool and my students had access to generative fill in beta, but when it became available in Photoshop 2024 many of my students now see "this feature is not available" and they also now see it in the beta version, and both beta and Photoshop are fully updated.

Report · Sep 13, 2023

can't use generative fill in PS BETA "The Feature is not available"

Report · Sep 13, 2023

Hi @สงกรานต์25200048m94w we see you have multiple accounts so it may depend on which one you are logging in with? If it is your enterprise one, it is possible your IT Admin has beta apps blocked?

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

Generative Fill/Expand is now available in the public release of Photoshop.
Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

Report · Sep 13, 2023

Hi! In my work IT admin has multiple accounts, but in all is showing that "feature is not avaible". IT Admin says, that the age is correct and everything is updated. In this morning we updated to newest photoshop, but still the same "the feature is not avaible". But before two or three weeks everything worked fine. How we can resolve this problem?

Report · Sep 14, 2023

Hi, same problem here, generative fill not working nerither in photoshop v.25 or beta. before it was working perfectly in beta

Report · Sep 14, 2023

a lot of user meet this problem, can you tell us what we can do? IT admin don't know how to fix it. is very annoying

Report · Sep 15, 2023

Same problem. Worked fine previously. What to do?

Report · Sep 16, 2023

@CShubert Please answer our question. how to fix this problem? IT admin is no idea how to do

Report · Sep 18, 2023

Same exact problem. I get the "this feature is not available." I am using v25.0 and have restarted also. All of my students in my classroom can use but I cannot.

Report · Sep 18, 2023

I do by follow your comment but this problem still the same

even download Adobe Photoshop Version: 25.0.0 can't use generative fill function too.

Report · Sep 24, 2023

I believe all of us that are having this issue are not running on BETA accounts - we are all running on version 25. Can you please help us with a response that aligns with our issue? Our issue again has nothing to do with BETA access.

Report · Sep 24, 2023

Yeah, we're all on v25, and probably knows that Generative Fill doesn't work on Beta anymore.

Report · Sep 25, 2023

we have many users met this problem

https://community.adobe.com/t5/photoshop-beta-discussions/this-feature-is-not-available/m-p/14109278...

but no one can solve or answer our problem, I'm very dissatisfied

Report · Sep 30, 2023

I am experiencing the same issues. I work for a school division and our IT has tried to open any possible permissions that they can think of. I was using generative AI through the summer but have lost access now. Is this something not available with certain educational or enterprise accounts? Is this an error with the update? Is this something that Adobe is working on or are we left to sort this out with our IT who are not aware of how to fix the problem?

Report · Sep 27, 2023

Hello, I am a teacher at a highschool and my students had access to generative fill in beta, but when it became available in Photoshop 2024 many of my students now see "this feature is not available" and they also now see it in the beta version, and both beta and Photoshop are fully updated.

Report · Sep 21, 2023

I have the same issue. I am an admin, managing an enterprise CC All Apps shared device licensing plan, and am currently Photoshop v.25.0.0. I have initiated 2 cases, 1 at the Admin Console Support Page (To no avail), and 1 at Adobe headquarters. I hope they will fix the bug (if it is a bug), and fix it as soon as possible.

Report · Sep 28, 2023

I noticed for the people it does work on, it prompts them to accept Adobe's Generative AI terms. This box appears when you first click on generate. I have a mixed bag of teachers who work and don't work. The ones that don't say they've never seen the acceptance box. I'm just now fighting this issue today. So I'm going to dig in that direction.

Report · Sep 28, 2023

Well, I had the user reset their settings. The hold ctrl+alt+shift when opening Photoshop. They tried again to generate some infill and this time got the acceptance popup. But I was then mocked by the feature not being available. Guess I'll wait for the patch.

Report · Oct 03, 2023

Same problem here. Both in the beta and the 25.0.0 version.
Pls crack this issue, I'm trying to educate a lot of students and this a major set-back.
Yours Mikkel

Report · Oct 03, 2023

To Adobe: As I'm reading the posts in this threat, several post are from educators. Could this relate to the education-licence?