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P: Cannot use photoshop at all after installing AMD Radeon Pro W6800X Duo - macOS

Explorer ,
Feb 01, 2022 Feb 01, 2022

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I installed my new Graphic Card AMD Radeon Pro W6800X along with my W5700X and RX 6900XT. But this is where the nightmare fall down on me. I can open Photoshop but soon as I open a photo or create a new file, it just crushed till I turned off using GPU. I am now no where to use my GPU. Is it a bug or somthing wrong with my machine ? I even tried unstalling Photoshop and reinstalled but same.

Thanks in advanced for your kind suggestion to work with GPU.

 

RegardsScreenshot 2022-02-01 at 20.49.21.pngScreenshot 2022-02-01 at 21.03.42.pngScreenshot 2022-02-01 at 21.02.19.pngScreenshot 2022-02-01 at 21.04.06.png 

 

 

Adobe Photoshop Version: 23.1.1 20220106.r.202 060a6d1  x64
Number of Launches: 5
Operating System: Mac OS 12.2.0
System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 28
Logical processor count: 56
Processor speed: 2500 MHz
Built-in memory: 98304 MB
Free memory: 58500 MB
Memory available to Photoshop: 91587 MB
Memory used by Photoshop: 68 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
 - SDK Version: 1.50.2
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 5.2.4.2
 - Min Core Sync Required: 4.3.66.0
ACPL Cache Config: ^4
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 8
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                0
useOpenCL:             0
isGPUCapable:          1
GPUName:               AMD Radeon PRO W6800X Duo
GPUVendor:             AMD
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                34,342 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   0
UseOpenCLChecked:              1
Display: 1
  Display Bounds: top=0, left=0, bottom=1080, right=1920
  Main Display
Display: 2
  Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 3
  Display Bounds: top=0, left=-2560, bottom=1440, right=0
  High DPI Monitor
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=9981407 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64

[295 ms]
  Start sniffer 2022-02-01 20:51:47
  # Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64
  sniffer -baseTimeMS=9981407 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64
  
  {17 ms}
  Start platform native
    # displays:                   3
    Display 0
      Display:                      2026437609
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (508 285.75)
      Pixel size:                   (0.264583 0.264583)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=AMD Radeon PRO W6800X Duo index=1 preferred=1)
    
    Display 1
      Display:                      1127234457
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((1,920 0) -> (3,840 1,080), w=1,920, h=1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (478.118 268.941)
      Pixel size:                   (0.24902 0.24902)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=AMD Radeon Pro W5700X index=3 preferred=0)
    
    Display 2
      Display:                      751606224
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((-2,560 0) -> (0 1,440), w=2,560, h=1,440)
      Dimensions:                   (5,120 2,880)
      Physical size:                (706.783 399.738)
      Pixel size:                   (0.138043 0.138798)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=AMD Radeon PRO W6800X Duo index=1 preferred=1)
    
    # devices:                    4
    Device 0
      Name:                         AMD Radeon RX 6900 XT
      Preferred:                    FALSE
      Power Envelope:               DISCRETE
      Attachment:                   REMOVABLE
      # attached displays:          0
      GPU accessible RAM:               17,163 MB
      VRAM:                             17,163 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
    
    Device 1
      Name:                         AMD Radeon PRO W6800X Duo
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          2
        2026437609
        751606224
      GPU accessible RAM:               34,342 MB
      VRAM:                             34,342 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
    
    Device 2
      Name:                         AMD Radeon PRO W6800X Duo
      Preferred:                    FALSE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          0
      GPU accessible RAM:               34,342 MB
      VRAM:                             34,342 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
    
    Device 3
      Name:                         AMD Radeon Pro W5700X
      Preferred:                    FALSE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          1
        1127234457
      GPU accessible RAM:               17,163 MB
      VRAM:                             17,163 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
  End platform native
  {200 ms}
  
  {200 ms}
  Start platform OpenGL
    # displays:                   3
    Display 0
      Display:                      2026437609
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (508 285.75)
      Pixel size:                   (0.264583 0.264583)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              NONE
    
    Display 1
      Display:                      1127234457
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((1,920 0) -> (3,840 1,080), w=1,920, h=1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (478.118 268.941)
      Pixel size:                   (0.24902 0.24902)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=33693185 index=1 preferred=0)
    
    Display 2
      Display:                      751606224
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((-2,560 0) -> (0 1,440), w=2,560, h=1,440)
      Dimensions:                   (5,120 2,880)
      Physical size:                (706.783 399.738)
      Pixel size:                   (0.138043 0.138798)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              NONE
    
    # devices:                    2
    Device 0
      Name:                         AMD Radeon RX 6900 XT OpenGL Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               16,368 MB
      VRAM:                             16,368 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 ATI-4.7.103)
      Device version:               2.1 (2.1 ATI-4.7.103)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       16915972
      Display mask:                 511
    
    Device 1
      Name:                         AMD Radeon Pro W5700X OpenGL Engine
      Preferred:                    FALSE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          1
        1127234457
      GPU accessible RAM:               16,368 MB
      VRAM:                             16,368 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 ATI-4.7.103)
      Device version:               2.1 (2.1 ATI-4.7.103)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       33693185
      Display mask:                 32256
  End platform OpenGL
  {220 ms}
  
  {220 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    4
    Device 0
      Name:                         AMD Radeon RX 6900 XT Compute Engine
      Preferred:                    FALSE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               17,163 MB
      VRAM:                             17,163 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    728 GB / s
      Compute score:                11,029
      Device name string:           AMD Radeon RX 6900 XT Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
    
    Device 1
      Name:                         AMD Radeon Pro W5700X Compute Engine
      Preferred:                    FALSE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               17,163 MB
      VRAM:                             17,163 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    63 GB / s
      Compute score:                4,417.06
      Device name string:           AMD Radeon Pro W5700X Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
    
    Device 2
      Name:                         AMD Radeon PRO W6800X Duo Compute Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               34,342 MB
      VRAM:                             34,342 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    1,128 GB / s
      Compute score:                7,227.26
      Device name string:           AMD Radeon PRO W6800X Duo Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
    
    Device 3
      Name:                         AMD Radeon PRO W6800X Duo Compute Engine
      Preferred:                    FALSE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:               34,342 MB
      VRAM:                             34,342 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    943 GB / s
      Compute score:                7,131.65
      Device name string:           AMD Radeon PRO W6800X Duo Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {292 ms}
  
  Exit code kExitNormal
  End sniffer 2022-02-01 20:51:47
[kStatusNormal, kExitNormal]

[295 ms]
  Finish RunAllAPIs

[1733 ms]
  Start GetSnifferResult

[1733 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 90970617220043584350
GUIDBucket: 
Composite Core (enable_composite_core): on 
Composite Core GPU (comp_core_gpu): off 
Composite Core Threads (MultithreadedCompositing): off 
Composite Core UI (comp_core_ui): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 
Document Graph (enable_doc_graph): off 

Application folder: /Applications/Adobe Photoshop 2022/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 931.5G, 674.3G free
Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   14.0.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.eda2b3fac   79.eda2b3fac
   ICUUnicode.framework   ICUUnicode      13.1.0c6496f
   ICUConverter.framework   ICUConverter      13.1.0c6496f
   AdobeCrashReporter.framework   AdobeCrashReporter   10.3.2   
   boost_system.framework   boost_system   14.0.0.0   
   AdobeACE.framework   AdobeACE   3.2.1   79.03ebf19736.
   dvanet.framework   dvanet   14.0.0.0   
   AdobeOwl.framework   AdobeOwl   5.5.0   
   mediacoreif.framework   mediacoreif   14.0.0.0   
   dvascripting.framework   dvascripting   14.0.0.0   
   dvaappsupport.framework   dvaappsupport   14.0.0.0   
   dvaunittesting.framework   dvaunittesting   14.0.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   4.1.0   79.ca6d1f4.
   AIDE.framework   AIDE   2.3.0   79.79a213b5
   boost_chrono.framework   boost_chrono   14.0.0.0   
   dynamiclink.framework   dynamiclink   14.0.0.0   
   dvaaccelerate.framework   dvaaccelerate   14.0.0.0   
   dvametadataUI.framework   dvametadataUI   14.0.0.0   
   AdobeARE.framework   AdobeARE   2.0.0.1   79.625377
   AdobePDFPort.framework   AdobePDFPort   3.0.0.1   79.625377
   ICUInternationalization.framework   ICUInternationalization      13.1.0c6496f
   boost_filesystem.framework   boost_filesystem   14.0.0.0   
   AdobeBIB.framework   AdobeBIB   2.0.3   79.03ebf19736.
   AdobeXMPFiles.framework   AdobeXMPFiles   79.eda2b3fac   79.eda2b3fac
   AdobeLinguistic.framework      14.4.1.16bcc02   
   dvaplayer.framework   dvaplayer   14.0.0.0   
   filterport.framework   filterport   26.0.0.670   
   PlugPlugOwl.framework   PlugPlugOwl   11.2.0.100   
   libzip.framework   libzip   14.0.0.0   
   AdobeAGM.framework   AdobeAGM   5.0.3   79.03ebf19736.
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   7.0.4   "BUILDVERSION_HELPER"
   AdobePDFL.framework   AdobePDFL   16.0.4   79 . c500e561
   dvavulcansupport.framework   dvavulcansupport   14.0.0.0   
   dvacore.framework   dvacore   14.0.0.0   
   aiport.framework   aiport   26.0.0.670   
   AdobePIP.framework   AdobePIP   8.2.0.16   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   4.1.0   79.ca6d1f4.
   dvatransport.framework   dvatransport   14.0.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.eda2b3fac   79.eda2b3fac
   AdobeJP2K.framework   AdobeJP2K   2.0.4   79.403bb2b
   dvaaudiodevice.framework   dvaaudiodevice   14.0.0.0   
   LogSession.framework   LogSession   8.2.0.16   
   PlugPlugExternalObject.framework      11.2.0.100   
   utest.framework   utest   14.0.0.0   
   AdobeSVGAGM.framework   AdobeSVGAGM   2.0.4   79.0dd9fac.
   dvametadataapi.framework   dvametadataapi   14.0.0.0   
   WRServices.framework   WRServices   17.0.0   17.0.0.0
   AdobeBIBUtils.framework   AdobeBIBUtils   2.0.3   79.03ebf19736.
   boost_threads.framework   boost_threads   14.0.0.0   
   CloudAILib.framework   CloudAILib   26.0.0.670   
   SPBasic.framework   SPBasic   26.0.0.670   
   AdobeCoolType.framework   AdobeCoolType   6.0.2   79.03ebf19736.
   boost_regex.framework   boost_regex   14.0.0.0   
   boost_program_options.framework   boost_program_options   14.0.0.0   
   dvamediatypes.framework   dvamediatypes   14.0.0.0   
   AdbePM.framework   AdbePM   1   
   boost_date_time.framework   boost_date_time   14.0.0.0   
   dynamic-torqnative.framework   Torq Native   local   
   AdobeMPS.framework   AdobeMPS   6.0.1.49907   79.03e4145a
   dvaui.framework   dvaui   14.0.0.0   
   MacMemory.framework   MacMemory   26.0.0.670   
   AILib.framework   AILib   26.0.0.670   
   ICUData.framework   ICUData      13.1.0c6496f
   dvamarshal.framework   dvamarshal   14.0.0.0   
   aifm.framework   aifm   26.0.0.670   
   Unified Extensibility Platform  uxp-5.5.6-1-720c425
   UPIC  2.3.1


Required plugins:

   Accented Edges 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 23.1.1, © 2014-2021 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 14.1 (993), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 14.1 (993), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 23.1  © 2002-2021 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 23.1  © 2003-2021 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 23.1  © 2003-2021 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Entropy 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 23.1  © 2012-2021 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 23.1  © 1990-2021 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 23.1  © 2021 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 23.1, Copyright © 2002-2021 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 23.1  © 2001-2021 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 23.1.1, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 23.1.1, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 23.1.1, © 2001-2021 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 23.1  © 1990-2021 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 23.1  © 1990-2021 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 23.1  © 1989-2021 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 23.1  © 1989-2021 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 23.1  © 1989-2021 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 23.1  © 2003-2021 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 23.1  © 2012-2021 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 23.1.1, © 1999-2021 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 23.1, © 2002-2021 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 23.1.1, © 2014-2021 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 23.1  © 1993-2021 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 23.1, © 2015-2021 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 23.1  © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 23.1.1, © 2003-2021 Adobe. All righ

 

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correct answers 1 Correct answer

Explorer , Feb 03, 2022 Feb 03, 2022

Hi, Thanks for the reply. I am certain that you have missed some information about my computer spec. I am not using M1 computer. I am using Mac Pro 2019, Intel Version.

 

I was not happy about it but after reinstalling the MacOs Monterey and Photoshop 2 times as fresh, I can confirm it is now working as usual. Don't know what was the cause but thanks for the rpely and tips.

 

Best Regards 

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11 Comments
Adobe Employee ,
Feb 02, 2022 Feb 02, 2022

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Engineering is suggesting to try disconnecting the eGPU (6900XT) as a first troubleshooting step.

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Adobe Employee ,
Feb 02, 2022 Feb 02, 2022

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Looks like eGPUs are not yet supported on M1 devices. https://machow2.com/m1-mac-egpus/

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Explorer ,
Feb 03, 2022 Feb 03, 2022

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Hi, Thanks for the reply. I am certain that you have missed some information about my computer spec. I am not using M1 computer. I am using Mac Pro 2019, Intel Version.

 

I was not happy about it but after reinstalling the MacOs Monterey and Photoshop 2 times as fresh, I can confirm it is now working as usual. Don't know what was the cause but thanks for the rpely and tips.

 

Best Regards 

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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Apologies - yeah, I missed that - M1 was one of the reasons why eGPU might be acting up I got from engineers and missed the Intel bit. Glad to hear it's working now. Would you mind shooting us a fresh Help > System Info from PS for me to share with engineering now that it's working? Might give us some clues in case this comes up again.

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Explorer ,
Feb 03, 2022 Feb 03, 2022

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Thanks for the reply. Sure , not a problem.

The Sys Info are as follow.

 

 

Adobe Photoshop Version: 23.1.1 20220106.r.202 060a6d1 x64 Number of Launches: 7 Operating System: Mac OS 12.2.0 System architecture: Intel CPU Family:6, Model:5, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 28 Logical processor count: 56 Processor speed: 2500 MHz Built-in memory: 98304 MB Free memory: 62345 MB Memory available to Photoshop: 90901 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.950 ACP.local Status: - SDK Version: 1.50.2 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.2.4.2 - Min Core Sync Required: 4.3.66.0 ACPL Cache Config: ^4 Live Edit Client SDK Version: 3.86.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unifed Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon PRO W6800X Duo
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 34,342 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 Main Display Display: 2 Display Bounds: top=0, left=-2560, bottom=1440, right=0 High DPI Monitor Display: 3 Display Bounds: top=0, left=1920, bottom=1080, right=3840 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=83142378 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64

[310 ms]
Start sniffer 2022-02-03 20:11:53
# Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64
sniffer -baseTimeMS=83142378 -comment=Photoshop Version: Adobe Photoshop 23.1.1 20220106.r.202 060a6d1 x64

{28 ms}
Start platform native
# displays: 3
Display 0
Display: 2026437608
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (508 285.75)
Pixel size: (0.264583 0.264583)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon PRO W6800X Duo index=1 preferred=1)

Display 1
Display: 751606225
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-2,560 0) -> (0 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (706.783 399.738)
Pixel size: (0.138043 0.138798)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon PRO W6800X Duo index=1 preferred=1)

Display 2
Display: 1127234457
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,920 0) -> (3,840 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro W5700X index=3 preferred=0)

# devices: 4
Device 0
Name: AMD Radeon RX 6900 XT
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: REMOVABLE
# attached displays: 0
GPU accessible RAM: 17,163 MB
VRAM: 17,163 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: AMD Radeon PRO W6800X Duo
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
2026437608
751606225
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 2
Name: AMD Radeon PRO W6800X Duo
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 3
Name: AMD Radeon Pro W5700X
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1127234457
GPU accessible RAM: 17,163 MB
VRAM: 17,163 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{206 ms}

{206 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: 2026437608
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (508 285.75)
Pixel size: (0.264583 0.264583)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: NONE

Display 1
Display: 751606225
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-2,560 0) -> (0 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (706.783 399.738)
Pixel size: (0.138043 0.138798)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: NONE

Display 2
Display: 1127234457
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,920 0) -> (3,840 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (478.118 268.941)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=33693185 index=1 preferred=0)

# devices: 2
Device 0
Name: AMD Radeon RX 6900 XT OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 16,368 MB
VRAM: 16,368 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.7.103)
Device version: 2.1 (2.1 ATI-4.7.103)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915972
Display mask: 511

Device 1
Name: AMD Radeon Pro W5700X OpenGL Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1127234457
GPU accessible RAM: 16,368 MB
VRAM: 16,368 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.7.103)
Device version: 2.1 (2.1 ATI-4.7.103)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 33693185
Display mask: 32256
End platform OpenGL
{226 ms}

{226 ms}
Start platform OpenCL
# displays: 0

# devices: 4
Device 0
Name: AMD Radeon RX 6900 XT Compute Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,163 MB
VRAM: 17,163 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 666 GB / s
Compute score: 11,152
Device name string: AMD Radeon RX 6900 XT Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro W5700X Compute Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,163 MB
VRAM: 17,163 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 35 GB / s
Compute score: 4,414.91
Device name string: AMD Radeon Pro W5700X Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple

Device 2
Name: AMD Radeon PRO W6800X Duo Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 1,129 GB / s
Compute score: 7,224.65
Device name string: AMD Radeon PRO W6800X Duo Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple

Device 3
Name: AMD Radeon PRO W6800X Duo Compute Engine
Preferred: FALSE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 34,342 MB
VRAM: 34,342 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Dec 17 2021 16:38:42))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 873 GB / s
Compute score: 7,217.87
Device name string: AMD Radeon PRO W6800X Duo Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{307 ms}

Exit code kExitNormal
End sniffer 2022-02-03 20:11:53
[kStatusNormal, kExitNormal]

[310 ms]
Finish RunAllAPIs

[1912 ms]
Start GetSnifferResult

[1912 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970617220043584350 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): off Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 931.5G, 635.6G free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 14.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.eda2b3fac 79.eda2b3fac ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 14.0.0.0 AdobeACE.framework AdobeACE 3.2.1 79.03ebf19736. dvanet.framework dvanet 14.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 14.0.0.0 dvascripting.framework dvascripting 14.0.0.0 dvaappsupport.framework dvaappsupport 14.0.0.0 dvaunittesting.framework dvaunittesting 14.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.0 79.ca6d1f4. AIDE.framework AIDE 2.3.0 79.79a213b5 boost_chrono.framework boost_chrono 14.0.0.0 dynamiclink.framework dynamiclink 14.0.0.0 dvaaccelerate.framework dvaaccelerate 14.0.0.0 dvametadataUI.framework dvametadataUI 14.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 14.0.0.0 AdobeBIB.framework AdobeBIB 2.0.3 79.03ebf19736. AdobeXMPFiles.framework AdobeXMPFiles 79.eda2b3fac 79.eda2b3fac AdobeLinguistic.framework 14.4.1.16bcc02 dvaplayer.framework dvaplayer 14.0.0.0 filterport.framework filterport 26.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.2.0.100 libzip.framework libzip 14.0.0.0 AdobeAGM.framework AdobeAGM 5.0.3 79.03ebf19736. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 7.0.4 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 16.0.4 79 . c500e561 dvavulcansupport.framework dvavulcansupport 14.0.0.0 dvacore.framework dvacore 14.0.0.0 aiport.framework aiport 26.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 4.1.0 79.ca6d1f4. dvatransport.framework dvatransport 14.0.0.0 AdobeXMP.framework AdobeXMPCore 79.eda2b3fac 79.eda2b3fac AdobeJP2K.framework AdobeJP2K 2.0.4 79.403bb2b dvaaudiodevice.framework dvaaudiodevice 14.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.2.0.100 utest.framework utest 14.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 2.0.4 79.0dd9fac. dvametadataapi.framework dvametadataapi 14.0.0.0 WRServices.framework WRServices 17.0.0 17.0.0.0 AdobeBIBUtils.framework AdobeBIBUtils 2.0.3 79.03ebf19736. boost_threads.framework boost_threads 14.0.0.0 CloudAILib.framework CloudAILib 26.0.0.670 SPBasic.framework SPBasic 26.0.0.670 AdobeCoolType.framework AdobeCoolType 6.0.2 79.03ebf19736. boost_regex.framework boost_regex 14.0.0.0 boost_program_options.framework boost_program_options 14.0.0.0 dvamediatypes.framework dvamediatypes 14.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 14.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 6.0.1.49907 79.03e4145a dvaui.framework dvaui 14.0.0.0 MacMemory.framework MacMemory 26.0.0.670 AILib.framework AILib 26.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 14.0.0.0 aifm.framework aifm 26.0.0.670 Unified Extensibility Platform uxp-5.5.6-1-720c425 UPIC 2.3.1 Required plugins: Accented Edges 23.1.1, © 1991-2021 Adobe. 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All rights reserved. - from the file “VanishingPoint.plugin” Variance 23.1 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 23.1.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 23.1 © 1989-2021 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 23.1.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 5.2.0.54 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-5.2.0/" CDO: 1.107.0
CmdN: 1.10.5
CDP: 1.132.0
Projects: 1.1.3 Loaded at: 69 ms - launch time impact: 205 ms ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "Required Folder" Loaded at: 2105 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 20.7.3.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.18.149.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_18_149/" CAPTURE: 2.0.22 STOCK: 2.0.32 Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.5.12.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder" Loaded at: 2105 ms - launch time impact: 0 ms Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder" Loaded at: 2105 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 2012 ms - launch time impact: 0 ms Discover Panel (Loaded) 2.1.0.23 - from the file "Required Folder" Loaded at: 2106 ms - launch time impact: 14 ms Neural Filters (Registered) 1.10.5.0 - from the file "Required Folder" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_18_149/index.html” New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_18_149/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_18_149/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_18_149/manager.html” Installed TWAIN devices: NONE

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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@mkzayar Thank you!

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Explorer ,
Mar 01, 2023 Mar 01, 2023

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Any resolution to this bug? Been dealing with the same thing with the same GPUs since Feb 2022.

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2022-crashes-when-creating-...

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Explorer ,
Mar 01, 2023 Mar 01, 2023

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@futureSpooker Which OS are you using ? If you are using Monterey then I found the following procedure worked for me.

You will need to contact Adobe support or get Photoshopo 2.1 and 2.3 dmg. I don't really remember but i think 2.1 is life saver. You will need to uninstall photoshop completely. I use Trashme from https://www.jibapps.com/apps/trashme3/ . I then install 2.1 manually  to system and you will see it work perfectly. After than you update the photoshop. You will see an option which will ask you whether you will delete old version. You must choose NO like follwing ss. 

Screenshot 2023-03-01 at 22.28.50.png

Which will cause you to have 2 version of photoshop in you system but the new version of Photoshop will definitely will work. I don't know why but it worked for me everytime. I tried many time to install even OS from scratch just to see whether Photoshop will work but need to install 2.1 first to work. 

 

However, I found that my problem were solved since I use Ventura. Please kindly share wehther above mothod is working or not so other user could avoid wasting time of my silly solution. 

 

Regards

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Explorer ,
Mar 01, 2023 Mar 01, 2023

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Do you mean 22.1 or 23.1? Not sure how I'd go about asking adobe support for an offline installer for 2.1. I've experienced this through both Monterey and Ventura. It's been a year with no fix in sight so I've been using another system for Photoshop.

 

When you contacted support, was it through chat, email, or phone? Just dont want to ger redirected to the forums.

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Explorer ,
Mar 01, 2023 Mar 01, 2023

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@futureSpooker Sorry. Adobe 21. They provided me the link to download and I keep it safely.

 

Screenshot 2023-03-02 at 07.40.09.png Screenshot 2023-03-02 at 07.47.53.png

 

 

 

 

 

 

 

 

 

 

I always contact them through creative cloud chat. When you see ChatBot, request "Agent" 

 

Screenshot 2023-03-02 at 07.53.19.png

I am very much certain that Photoshop 21 will solve your issue.

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New Here ,
Jun 24, 2023 Jun 24, 2023

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I have the same problem.  I just turned off the graphics card in Photoshop pref. It's not quite as fast but I can't find a solution either. I keep hoping it wil lwork with new upgrades

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