P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

[Jqqerry]

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

< What I can be sure of >

1. Window10 (Tested a total of 14 PCs)
2. Use WacomTablet
3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
4. I've tried all the known Photoshop troubleshooting methods and no improvement.
5. Even reinstalling Windows does the same thing
6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

< I'm not sure about the >

1. Mac OS not tested
2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spaceb...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-l...

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/1...

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-...

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

[Davi30624091jt5y]

Same issue here - 24.7 beta
panning and color picking hot keys!

[scrii]

Been having this issue for a long time now, I keep checking all the forum threads and following the tips: rolling back back to previous Photoshop versions, resetting preferences etc, but it inevitably comes back, especially after restarting my PC.

Happens with both mouse and tablet, with the pan tool, transform tool, select tool, pen tool - pretty much anything that requires holding down a click/tap except weirdly it hasn't happened with the brush or eraser. 

I work professionally in Photoshop and it's been driving me nuts. 

[futuremotion]

Does anyone know the latest version of Photoshop where this bug does not occur? I tried downgrading to 24.2 (I think that was the version) but the bug still persisted. I've also reset my prefs, toggled legacy undo, everything. Nothing seems to work. What version do I have to install to get rid of this behavior?

[P31138896j0x1]

This sticky hand tool bug or somethin drives me crazy. I can't work.

[Kostya from Ural]

Finally, I rolled back to version 24.0, and it works as before, without this terrible sticking. Adobe, how long should we wait for this bug to be fixed?

[alfredoc1234]

Same problem here.

And the brush in liquify is jumping all over the place..

Resetting preferences does not help. 

Adobe? Hello?

Mainboard: ASUS Maximus X Hero Intel Z 370
CPU: Intel Core i7-8086K @ 4.0 GHz
Memory: 32GB Corsair DDR4-3000
Graphics Card: ASUS NVIDIA GeForce RTX 4090 24 GB
Monitor ASUS - Oled PG42UQ 41.5" @ 4K
1 SSD Samsung 860 PRO 256 GB
1 SSD Samsung 860 PRO 4 TB
Windows 10 - 64

[Dnineone]

issue didnt bother me last few weeks, but today it popped again :/, it has been long time now, adobe should do something about this

[alfredoc1234]

Indeed.... Adobe should do something about this...

I wonder if they at least read this thread.....

[jobv14770545]

Same problem here, since march. Sometimes also the brush tool sticks, absolutely unworkable. Went back to 23.5.5, and I'm still encountering this problem sporadically. All updates/Beta versions of PS don't fix this problem. No response from Adobe in many threads that all mention this problem, when will this be fixed??

[jobv14770545]

Can we can a reply from Adobe about when this will be fixed? This is suck a work flow breaking bug. 

[GrafiskWingman]

Upvote the thread as well. I think the higher the count, the better

[stevej24077661]

Finally just went back to v24.0 and turned off auto-updates. PS hand tool works fine again. Definitley not updating until there is a fix

[Jqqerry]

Much attention to this thread and unfortunate news for those who have reported with me...

July 2023 (version 24.7) release
Crash reports fixed through Photoshop beta usage
Select and Mask settings are not remembered upon relaunch
[Mac] Liquify and other filters lagging in Photoshop desktop
Open as Smart Object using PDF scale issue

Yes...As you can see, the current bug that we have been paying attention to since the 24.5 version is not on the fix list.
It's very unfortunate...

Let's wait for 24.8.............

[Dnineone]

Adobe team need to focus their attention to their customers. it's not only the beta versions, also full releases have few issues. people are paying, atleast let us know that you are working on a fix. 

[alfredoc1234]

Indeed Adobe... at least let us know that you are working on a fix.......

[mpphotog]

Unfortunately, I'm still having the sticky hand tool problem in v24.7. This is terrible. This bug makes it nearly impossible to work efficiently. I'm using a Logitech gaming mouse and a Radeon RX 6650 XT, so the issue isn't isolated to those using Wacom pens or nVidia graphics.

[Jqqerry]

@mpphotog That's seems like a precious and interesting case.
I understand that most of the other threads that were split from this thread were Nvidia GPU users. I think there were Mac users, but I don't remember exactly.

Could you record your screen like me? (In Photoshop 24.7)

https://youtu.be/Cle6dEgP5_Y    <<< Something like this.

That would be helpful.

[aurélienl26589931]

The "sticky" tool bug goes beyond the hand tool. It actually does it for every pending tool.

Like : 

- getting eye dropper with alt when using the brush, eye dropper stays there when you let go of alt

- the pen tool, when dragging a point to curve it, the pen tool sticks and stays on the curve modification 

Etc 

Photoshop is basically unusable ... 

It now does it too in Photoshop beta. It was not doing it. It did not updated Photoshop beta and it started to have these bugs too though. Feels like a hardware incompatibility problem. I don't know. 

[hevi]

I have this problem with Radeon RX 570, so it is not nVidia problem 

[alfredoc1234]

Adobe.... Can you please explain to us what are you doing?

Updated today to version 24.7.0 and both problems remain!

Do you even test a new version before releasing it? 

Resetting preferences does not help. 

Very deeply disappointed....

[alfredoc1234]

Disabling the graphics processor resolves the issue with the 

brush in liquify  jumping all over the place, but it does NOT

resolve the issue with the pan and zoom.... BTW. Latest Nvidia drivers 536.67.

[alext6437450]

Oh man. 24.7 and the problem still here too (
I an not able to work normally.

[N8Dogg13]

Please fix this-I am having the same issue

[Dnineone]

with the update came 28or 29 fixed my sticky pan issue, but dont know how long it will remain that way.

[alfredoc1234]

Update 28 or 29 ? The current version is 24.7...

Are those beta versions?