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P: Crash on using Select Subject or Object Selection Tool on Windows

19 Votes
Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

Bug Acknowledged
TOPICS
Windows

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correct answers 2 Correct answers

Adobe Employee , Sep 25, 2022 Sep 25, 2022

Hi all,

 

Please update the Nvidia Graphics drivers to the latest version, which came out last week, and let us know if that helps to resolve the crash issue. For steps, see this: https://helpx.adobe.com/photoshop/kb/known-issues.html#app-crash-with-tools

 

Thanks,

Mohit

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Adobe Employee , Feb 20, 2022 Feb 20, 2022

@carlo.molinari Thanks. It's crashing in DirectML.dll. Engineering is looking into it.

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replies 164 Replies 164
164 Comments
LEGEND ,
Nov 20, 2021 Nov 20, 2021

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Loll someone removed my post where I mainly asked to remove the duplicate of alexey21854633bmjc

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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I have the latest iteration of PS 23.0.1 update. It still continues to instantly go into reboot mode when I click on the selection tool. I went in and changed the preferences un-clicking the Open CL. Nothing is checked in that box. Restarted PS and it rebooted instantly again. So I unchecked the graphics card and restarted PS, selected the Object tool and instantly went into reboot mode again. Since the software reboots it doesn't kick a crash report. I tried clicking on all of the PS icons and nothing would let me in as per your directions. So I loaded the script into the DOS cmd window and selected yes. What is next? It is like the script you wrote to execute this tool is designed to put my computer into "reboot" mode. 

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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@alfadoctor A system crash/restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. I'd suspect a graphics card/driver.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Adobe Photoshop Version: 23.0.1 20211105.r.68 96a498e x64
Number of Launches: 221
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19043.1348
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3792 MHz
Built-in memory: 16303 MB
Free memory: 10440 MB
Memory available to Photoshop: 12019 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.887.2
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.21.1.1
- Min Core Sync Required: 4.3.28.24
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1050 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,213 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=970594 -comment=Photoshop Version: Adobe Photoshop 23.0.1 20211105.r.68 96a498e x64

[2023 ms]
Start sniffer 2021-11-22 17:45:49
# Photoshop Version: Adobe Photoshop 23.0.1 20211105.r.68 96a498e x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=970594 -comment=Photoshop Version: Adobe Photoshop 23.0.1 20211105.r.68 96a498e x64

{216 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050 Ti index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,213 MB
VRAM: 4,213 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,547 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
Driver date: 2021-10-20 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.9649
Supports UMA: UNSUPPORTED
D3D-ID: 7298
End platform native
{347 ms}

{347 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 4,213 MB
VRAM: 4,213 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,547 MB
API version: 2.1 (2.1.2 NVIDIA 496.49)
Device version: 2.1 (2.1.2 NVIDIA 496.49)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_44dc4eefedc0d082\nvldumdx.dll
Driver date: 2021-10-20 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.9649
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{448 ms}

{448 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 96 GB / s
Compute score: 893.757
Device name string: NVIDIA GeForce GTX 1050 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1949 ms}

Exit code kExitNormal
End sniffer 2021-11-22 17:45:50
[kStatusNormal, kExitNormal]

[2023 ms]
Finish RunAllAPIs

[4585 ms]
Start GetSnifferResult

[4585 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970963715942161485
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 446.5G, 100.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/09/16-00:39:08 79.210a024 79.210a024
AdbePM.dll PatchMatch 2021/09/08:20:32:07 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe
AdobeLinguistic.dll Adobe Linguisitc Library 01cbe4a
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/09/24-00:36:28 79.a094f69 79.a094f69
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.105dedb 79.105dedb
AdobeXMP.dll Adobe XMP Core 2021/09/09-00:37:38 79.a8731b9 79.a8731b9
AdobeXMPFiles.dll Adobe XMP Files 2021/09/09-00:37:38 79.a8731b9 79.a8731b9
AdobeXMPScript.dll Adobe XMP Script 2021/09/09-00:37:38 79.a8731b9 79.a8731b9
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/09/16-00:39:08 79.210a024 79.210a024
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2021/09/01-00:40:52 79.644b6f3 79.644b6f3
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2021/09/16-00:39:08 79.210a024 79.210a024
AXE8SharedExpat.dll AXE8SharedExpat 2021/09/02-00:37:22 79.3a98998 79.3a98998
AXEDOMCore.dll AXEDOMCore 2021/09/02-00:37:22 79.3a98998 79.3a98998
Bib.dll BIB 2021/09/16-00:39:08 79.210a024 79.210a024
BIBUtils.dll BIBUtils 2021/09/16-00:39:08 79.210a024 79.210a024
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/09/16-00:39:08 79.210a024 79.210a024
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.5.4-1-60dbcb9
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/09/01-00:40:52 79.545e36d 79.545e36d
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/09/11-00:41:28 79.6d286d5 79.6d286d5
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.0
PSViews.dll Adobe Photoshop 2022 23.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.8a94e6d 79.8a94e6d
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.0.0.5f7ac8f 17.0.0.5f7ac8f
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.5.4-1-60dbcb9
UPIC 2.3.1


Required plugins:

Accented Edges 23.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.0 - from the file “Filter Gallery.8bf”
Average 23.0 - from the file “Average.8bf”
Bas Relief 23.0 - from the file “Filter Gallery.8bf”
BMP 23.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.0 - from the file “Filter Gallery.8bf”
Charcoal 23.0 - from the file “Filter Gallery.8bf”
Chrome 23.0 - from the file “Filter Gallery.8bf”
Cineon 23.0 - from the file “Cineon.8bi”
Clarity 10.0 - from the file “tlclarity2ps_x64.8bf”
Clouds 23.0 - from the file “Clouds.8bf”
Color Halftone 23.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.0 - from the file “Filter Gallery.8bf”
Conté Crayon 23.0 - from the file “Filter Gallery.8bf”
Craquelure 23.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.0 - from the file “Filter Gallery.8bf”
Crystallize 23.0 - from the file “Standard MultiPlugin.8bf”
Cutout 23.0 - from the file “Filter Gallery.8bf”
Dark Strokes 23.0 - from the file “Filter Gallery.8bf”
De-Interlace 23.0 - from the file “Standard MultiPlugin.8bf”
Detail 10.0 - from the file “tltopazdetailps_x64.8bf”
Dicom 23.0 - from the file “Dicom.8bi”
Difference Clouds 23.0 - from the file “Clouds.8bf”
Diffuse Glow 23.0 - from the file “Filter Gallery.8bf”
Displace 23.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.0 - from the file “Filter Gallery.8bf”
Entropy 23.0 - from the file “statistics.8ba”
Export Color Lookup Tables 23.0 - from the file “Export3DLUT.8be”
Extrude 23.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.0 - from the file “FastCore.8bx”
Fibers 23.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.0 - from the file “Filter Gallery.8bf”
Filter Gallery 23.0 - from the file “Filter Gallery.8bf”
Fresco 23.0 - from the file “Filter Gallery.8bf”
Glass 23.0 - from the file “Filter Gallery.8bf”
Glow 10.0 - from the file “tltopazglowps_x64.8bf”
Glowing Edges 23.0 - from the file “Filter Gallery.8bf”
Grain 23.0 - from the file “Filter Gallery.8bf”
Graphic Pen 23.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.0 - from the file “HDRMergeUI.8bf”
Hidden NO VERSION - from the file “TopazRemaskAutomation.8li”
HSB/HSL 23.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.0 - from the file “Standard MultiPlugin.8bf”
IGES 23.0 - from the file “U3D.8bi”
Imagenomic Plug-in Console 1.7.0.0 - from the file “ImagenomicPluginConsole64.8li”
Impression 10.0 - from the file “tsimpressionps_x64.8bf”
Ink Outlines 23.0 - from the file “Filter Gallery.8bf”
JPEG 2000 23.0 - from the file “JPEG2000.8bi”
Kurtosis 23.0 - from the file “statistics.8ba”
Lens Blur 23.0 - from the file “Lens Blur.8bf”
Lens Correction 23.0 - from the file “Lens Correction.8bf”
Lens Flare 23.0 - from the file “Standard MultiPlugin.8bf”
Liquify 23.0 - from the file “Liquify.8bf”
Matlab Operation 23.0 - from the file “ChannelPort.8bf”
Maximum 23.0 - from the file “statistics.8ba”
Mean 23.0 - from the file “statistics.8ba”
Measurement Core 23.0 - from the file “MeasurementCore.8me”
Median 23.0 - from the file “statistics.8ba”
Mezzotint 23.0 - from the file “Standard MultiPlugin.8bf”
Minimum 23.0 - from the file “statistics.8ba”
MMXCore Routines 23.0 - from the file “MMXCore.8bx”
Mosaic Tiles 23.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.0 - from the file “Filter Gallery.8bf”
Note Paper 23.0 - from the file “Filter Gallery.8bf”
NTSC Colors 23.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.0 - from the file “Filter Gallery.8bf”
ON1 Effects Free 10 10.5.1 - from the file “PerfectEffects.8li”
ON1 Effects Free 10 10.5.1 - from the file “PerfectEffects.8li”
ON1 Effects Free 10 Filter 10.5.1 - from the file “PerfectEffects.8li”
OpenEXR 23.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.0 - from the file “Filter Gallery.8bf”
Palette Knife 23.0 - from the file “Filter Gallery.8bf”
Patchwork 23.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.0 - from the file “Standard MultiPlugin.8bf”
PCX 23.0 - from the file “PCX.8bi”
Photocopy 23.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.0 - from the file “ChannelPort.8bf”
Pinch 23.0 - from the file “Standard MultiPlugin.8bf”
Pixar 23.0 - from the file “Pixar.8bi”
Plaster 23.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.0 - from the file “Filter Gallery.8bf”
Pointillize 23.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.0 - from the file “PBM.8bi”
Poster Edges 23.0 - from the file “Filter Gallery.8bf”
PRC 23.0 - from the file “U3D.8bi”
Radial Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Radiance 23.0 - from the file “Radiance.8bi”
Range 23.0 - from the file “statistics.8ba”
Render Color Lookup Grid 23.0 - from the file “Export3DLUT.8be”
Reticulation 23.0 - from the file “Filter Gallery.8bf”
Ripple 23.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.0 - from the file “Filter Gallery.8bf”
Save for Web 23.0 - from the file “Save for Web.8be”
ScriptingSupport 23.0 - from the file “ScriptingSupport.8li”
Shake Reduction 23.0 - from the file “Shake Reduction.8bf”
Shear 23.0 - from the file “Standard MultiPlugin.8bf”
Simplify 10.0 - from the file “tltopazsimplifyps_x64.8bf”
Skewness 23.0 - from the file “statistics.8ba”
Smart Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.0 - from the file “Filter Gallery.8bf”
Solarize 23.0 - from the file “Solarize.8bf”
Spaces 23.0 - from the file “Spaces.8li”
Spatter 23.0 - from the file “Filter Gallery.8bf”
Spherize 23.0 - from the file “Standard MultiPlugin.8bf”
Sponge 23.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.0 - from the file “Filter Gallery.8bf”
Stained Glass 23.0 - from the file “Filter Gallery.8bf”
Stamp 23.0 - from the file “Filter Gallery.8bf”
Standard Deviation 23.0 - from the file “statistics.8ba”
Sumi-e 23.0 - from the file “Filter Gallery.8bf”
Summation 23.0 - from the file “statistics.8ba”
Targa 23.0 - from the file “Standard MultiPlugin.8bf”
Texture Effects 10.0 - from the file “tstextureeffectsps_x64.8bf”
Texturizer 23.0 - from the file “Filter Gallery.8bf”
Tiles 23.0 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64.8bf”
Topaz Clarity 10.0 - from the file “tlclarityps_x64.8bf”
Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
Topaz DeJpeg 4 10.0 - from the file “tldejpeg4ps_x64.8bf”
Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Detail 3 10.0 - from the file “tldetail3ps_x64.8bf”
Topaz Glow 2 10.0 - from the file “tlglow2ps_x64.8bf”
Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64.8bf”
Topaz InFocus 10.0 - from the file “tlinfocusps_x64.8bf”
Topaz Lens Effects 10.0 - from the file “tllenseffectsps_x64.8bf”
Topaz Mask AI 10.0 - from the file “tltopazmaskaips_x64.8bf”
Topaz photoFXlab 10.0 - from the file “tlphotoFXlabps_x64.8bf”
Topaz ReMask 5 10.0 - from the file “tlremask5ps_x64.8bf”
Topaz ReStyle 10.0 - from the file “tlrestyleps_x64.8bf”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Simplify 4 10.0 - from the file “tlsimplify4ps_x64.8bf”
Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64.8bf”
Topaz Studio 10.0 - from the file “tltopazstudiops_x64.8bf”
Topaz Texture Effects 2 10.0 - from the file “tltextureeffects2ps_x64.8bf”
Torn Edges 23.0 - from the file “Filter Gallery.8bf”
Twirl 23.0 - from the file “Standard MultiPlugin.8bf”
U3D 23.0 - from the file “U3D.8bi”
Underpainting 23.0 - from the file “Filter Gallery.8bf”
Vanishing Point 23.0 - from the file “VanishingPoint.8bf”
Variance 23.0 - from the file “statistics.8ba”
Water Paper 23.0 - from the file “Filter Gallery.8bf”
Watercolor 23.0 - from the file “Filter Gallery.8bf”
Wave 23.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.0 - from the file “WIASupport.8li”
Wind 23.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.0 - from the file “WBMP.8bi”
ZigZag 23.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

Embed Watermark 4.2.20.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\Digimarc\DigiSign.8bf”
Read Watermark 4.2.20.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\Digimarc\DigiRead.8bf”

Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.0.0.120 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.0.0\"
CDO: 1.102.0
CmdN: 1.9.3
CDP: 1.127.0
Projects: 1.0.46
Discover Panel (Loaded) 1.11.0.33 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Loaded) 2.6.41.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.timeline\"

CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.comments-webview\"

CCX Sharesheet UXP (Loaded) 20.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.sharesheet\"

CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Prepared) 5.5.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.personalization\"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.selectionFeedback\"

Plugins Panel (Prepared) 1.3.6.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (Loaded) 1.0.0.0

Neural Filters (Registered) 1.9.21.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.nfp.gallery\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
ON1 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
TKActions 3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\TKActionsv3\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
TKActionsMini 3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\TKActions.v3m\index.html”
Easy Panel 0.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Easy Panel - Manual Install\index.html”
Easy Panel 2 2.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\EasyPanel2\index.html”
TK Basic V6 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.tk.basicvsix\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Not seeing a smoking gun with an way out of date driver or card, but I am seeing a bunch of 3rd party plug-ins. Does it make any difference if you start Photoshop with the Shift key held down and click Yes to prevent 3rd party plug-ins from loading?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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First off, I want to apologize for sucking up so much space with the system report. I didn't realize when I copied it that it was so HUGE! 

I held the shift key down and launched PS with out the 3rd parties. I opened an image, hit the object select tool, nothing happened right away...then the computer shut down and went into reboot mode. 

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Explorer ,
Nov 22, 2021 Nov 22, 2021

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Sadly I am the same.  When I saw version 23.0.2 today with bug fixes etc I have downloaded that new software and again as soon as I select the selection tool my computer does a reboot. I had also tried without success on version 23.0.1 with same behavior.  No crash report as just go into a reboot.  I will attach my computer setup as you have done.  I keep seeing a general response about such behaviour being due to a faulty driver or video card which is annoying.  I am using the latest NVidia Studio driver and PS 23.0.x is the only program that causes this.  I have no issues with Lightroom and PS version 22.5.3 is totally stable.  I also run all the Topaz software and again no issues so I doubt the fault lies with the driver or video card - much more likely to be some poor code in this verion of PS.  I will send my setup file obtained by photoshop for your reference.  (By the way 23.0.2 works perfectly on my Mac - just not on my main PC)

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Just ignore the new 23 version, nothing most of us needs in that version. Use 22.01 vesion works fine as I to jugled versions until this one worked. I recommend updating to 23 when 24 is out. Thats how I'll do it from now on. Like a new car version, skip the first few years since most new car models have issues that are wokred out after.

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Well...the latest iteration/irritation of PS 23.02 hasn't solved the problem of the select object tool. It went into immediate reboot mode, just as soon as I pushed the tool icon. No crash report as it is a reboot. I think I will delete this version and revert back to the earlier version that is a lot more stable. This has to be a software issue in the coding to cause it to immediately reboot. 

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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@alfadoctor Do you have in-game overlay on for GeForce experience? Try disabling it - https://community.adobe.com/t5/photoshop-ecosystem-discussions/entire-system-is-freezing-when-i-use-...


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 30, 2021 Nov 30, 2021

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greetings! photoshop 23.0.2. I select a group of objects with the "select object" tool (like a magic wand), cut it out, paste it on another layer... and when you try to do something, photoshop crashes without errors.
the same thing happens when I first cut out an object, and then I try to save it

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Since last month everytime I try to use an object selection tool my computer just shuts down (it then turns on after I press any button, but it basically just restarts because every programm that was open is closed now and therefore the PS progress is gone too). I already installed older versions and disabled my GPU, but nothing seems to fix this. I'm not able to submit a crash report because PS itself is not crashing. Did someone else got a similar problem and knows how to fix this? 

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Community Expert ,
Nov 30, 2021 Nov 30, 2021

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Hi

Can you post your Photoshop system info from the Help menu, have you updated your GPU driver from the manufacturers website

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

 

I've seen a number of threads where the customer disabled the in-game overlay on GeForce experience to stop system freezes and crashes - https://community.adobe.com/t5/photoshop-ecosystem-discussions/entire-system-is-freezing-when-i-use-...


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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I downloaded the latest Nvidia driver and made sure game over lay was turned off. Then I downloaded the latest PS update. I opened an image, clicked on the object tool and the computer instantly went into reboot mode. 

I have the PS version 22. 5.3. The object selection works.

 

I am done messing with version 23. I will wait for a later version and hope that someone can figure out what is wrong with the coding. 

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Explorer ,
Dec 01, 2021 Dec 01, 2021

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This is exactly the same situation for me also.  Will have to wait for future more stable versions it seems

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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@A422009753s2e9 I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Let's try a couple of things to try and stop the crashing:

1. Go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists.

2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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@scottm28807177 What exactly is "the same thing" you are seeing? The OP was seeing a crash of Photoshop which was fixed in the current release of Photoshop. Other people are reporting whole system freezes/crashes on Windows caused by a low level hardware or driver problem.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 02, 2021 Dec 02, 2021

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I have version 23.0.2 and I am still experiencing  problems

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Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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Try version 22 (for me22.01 worked). Unless you need some new feature in 23.  I tried  all versions of 23 with no go. 

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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@kowbok What problem are you "still experiencing"? The OP was seeing a crash of Photoshop which was fixed in the current release of Photoshop. Other people are reporting whole system freezes/crashes on Windows caused by a low level hardware or driver problem.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Dec 02, 2021 Dec 02, 2021

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I will try 22.5.3, question do I unistall version 23 first and then install 22.5.3?

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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You don't have to uninstall. You can have both installed concurrently.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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My computer was just upgraded a few months ago, and is still under warranty. So tomorrow I am taking back to the computer place and have them go through this machine and see if there are any issues that I am not aware of. Since the issue is repeatable, that makes it easier to spot where the issue might be. When I get some answers I will report. 

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New Here ,
Dec 02, 2021 Dec 02, 2021

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thanks for trying to help, but I installed a different version of the program

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