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P: Crash on using Select Subject or Object Selection Tool on Windows

19 Votes
Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

Bug Acknowledged
TOPICS
Windows

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correct answers 2 Correct answers

Adobe Employee , Sep 25, 2022 Sep 25, 2022

Hi all,

 

Please update the Nvidia Graphics drivers to the latest version, which came out last week, and let us know if that helps to resolve the crash issue. For steps, see this: https://helpx.adobe.com/photoshop/kb/known-issues.html#app-crash-with-tools

 

Thanks,

Mohit

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Adobe Employee , Feb 20, 2022 Feb 20, 2022

@carlo.molinari Thanks. It's crashing in DirectML.dll. Engineering is looking into it.

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replies 164 Replies 164
164 Comments
Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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Here is an update on the computer situation. I took the computer into the store where I had it custom built. The diagnostics showed that the MSI Afterburner over clocked the Nividia 1080 TI Geforce to the max. When the graphics card asked for more to ativate the tool, the computer rebooted. The card was reset to default. The computer went into reboot again. The power supply came over from my former case (550w). With the new motherboard, fans, and graphics card, it wasn't enough to keep up. A new power supply (750) was dropped in, stress tested and it works perfectly. So, now you have a couople of other places to consider why the system reboots. Now it is time to go play. 🙂 

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Donc si je comprend bien, tous les pc sont devenus obsolete avec la version actuelle de photoshop 🙄 N'ayant pas été prévenu d'avoir un pc dernier cri avec MSI et tout vos trucs ... Je vais résilier mon abonnement et je n'en ferrai pas la pub. Ou vous faites en sorte que ca marche car ce que je dois décocher ne sont pas accessible. C'est surement du à ma carte graphique obsolete. Capture d’écran 2021-12-08 193033.jpg

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Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

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@badingue66 What graphics card do you have? 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

 

Photoshop's hardware requirements have increased with the change to use the native platform GPU api vs the deprecrated OpenGL/OpenCL api: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Dec 08, 2021 Dec 08, 2021

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Adobe Photoshop Version: 23.0.2 20211119.r.101 ace26c0 x64
Number of Launches: 71
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.22000.318
System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 10
Logical processor count: 20
Processor speed: 3312 MHz
Built-in memory: 32445 MB
Free memory: 20798 MB
Memory available to Photoshop: 24932 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.887.2
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.1.0.14
- Min Core Sync Required: 4.3.28.24
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1080 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,667 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=4096
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=72252 -comment=Photoshop Version: Adobe Photoshop 23.0.2 20211119.r.101 ace26c0 x64

[1532 ms]
Start sniffer 2021-11-23 17:37:04
# Photoshop Version: Adobe Photoshop 23.0.2 20211119.r.101 ace26c0 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=72252 -comment=Photoshop Version: Adobe Photoshop 23.0.2 20211119.r.101 ace26c0 x64

{174 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,731 1,440), w=2,731, h=1,440)
Dimensions: (2,731 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1080 Ti index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1080 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 11,667 MB
VRAM: 11,667 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,010 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_a316fd2790791cc1\nvldumdx.dll
Driver date: 2021-10-26 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.7247
Supports UMA: UNSUPPORTED
D3D-ID: 6918
End platform native
{933 ms}

{933 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,731 1,440), w=2,731, h=1,440)
Dimensions: (2,731 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 11,667 MB
VRAM: 11,667 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,010 MB
API version: 2.1 (2.1.2 NVIDIA 472.47)
Device version: 2.1 (2.1.2 NVIDIA 472.47)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_a316fd2790791cc1\nvldumdx.dll
Driver date: 2021-10-26 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.7247
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{1116 ms}

{1116 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1080 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,811 MB
VRAM: 11,811 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 323 GB / s
Compute score: 4,558.05
Device name string: NVIDIA GeForce GTX 1080 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1403 ms}

Exit code kExitNormal
End sniffer 2021-11-23 17:37:05
[kStatusNormal, kExitNormal]

[1532 ms]
Finish RunAllAPIs

[6621 ms]
Start GetSnifferResult

[6621 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970606944122778649
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\scott\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 952.7G, 568.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/09/16-00:39:08 79.210a024 79.210a024
AdbePM.dll PatchMatch 2021/09/08:20:32:07 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe
AdobeLinguistic.dll Adobe Linguisitc Library 01cbe4a
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/09/24-00:36:28 79.a094f69 79.a094f69
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.105dedb 79.105dedb
AdobeXMP.dll Adobe XMP Core 2021/09/09-00:37:38 79.a8731b9 79.a8731b9
AdobeXMPFiles.dll Adobe XMP Files 2021/09/09-00:37:38 79.a8731b9 79.a8731b9
AdobeXMPScript.dll Adobe XMP Script 2021/09/09-00:37:38 79.a8731b9 79.a8731b9
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/09/16-00:39:08 79.210a024 79.210a024
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2021/09/01-00:40:52 79.644b6f3 79.644b6f3
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2021/09/16-00:39:08 79.210a024 79.210a024
AXE8SharedExpat.dll AXE8SharedExpat 2021/09/02-00:37:22 79.3a98998 79.3a98998
AXEDOMCore.dll AXEDOMCore 2021/09/02-00:37:22 79.3a98998 79.3a98998
Bib.dll BIB 2021/09/16-00:39:08 79.210a024 79.210a024
BIBUtils.dll BIBUtils 2021/09/16-00:39:08 79.210a024 79.210a024
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/09/16-00:39:08 79.210a024 79.210a024
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.5.4-1-60dbcb9
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/09/01-00:40:52 79.545e36d 79.545e36d
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/09/11-00:41:28 79.6d286d5 79.6d286d5
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.0
PSViews.dll Adobe Photoshop 2022 23.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.8a94e6d 79.8a94e6d
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.0.0.5f7ac8f 17.0.0.5f7ac8f
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.5.4-1-60dbcb9
UPIC 2.3.1


Required plugins:

Accented Edges 23.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.0 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter 17.0 - from the file “GigapixelAIApply_x64.8bf”
Average 23.0 - from the file “Average.8bf”
Bas Relief 23.0 - from the file “Filter Gallery.8bf”
BMP 23.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.0 - from the file “Filter Gallery.8bf”
Charcoal 23.0 - from the file “Filter Gallery.8bf”
Chrome 23.0 - from the file “Filter Gallery.8bf”
Cineon 23.0 - from the file “Cineon.8bi”
Clouds 23.0 - from the file “Clouds.8bf”
Color Halftone 23.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.0 - from the file “Filter Gallery.8bf”
Conté Crayon 23.0 - from the file “Filter Gallery.8bf”
Craquelure 23.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.0 - from the file “Filter Gallery.8bf”
Crystallize 23.0 - from the file “Standard MultiPlugin.8bf”
Cutout 23.0 - from the file “Filter Gallery.8bf”
Dark Strokes 23.0 - from the file “Filter Gallery.8bf”
De-Interlace 23.0 - from the file “Standard MultiPlugin.8bf”
Dicom 23.0 - from the file “Dicom.8bi”
Difference Clouds 23.0 - from the file “Clouds.8bf”
Diffuse Glow 23.0 - from the file “Filter Gallery.8bf”
Displace 23.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.0 - from the file “Filter Gallery.8bf”
Entropy 23.0 - from the file “statistics.8ba”
Export Color Lookup Tables 23.0 - from the file “Export3DLUT.8be”
Extrude 23.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.0 - from the file “FastCore.8bx”
Fibers 23.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.0 - from the file “Filter Gallery.8bf”
Filter Gallery 23.0 - from the file “Filter Gallery.8bf”
Fresco 23.0 - from the file “Filter Gallery.8bf”
GatherImageDataFilter 17.0 - from the file “GigapixelAIGather_x64.8bf”
Glass 23.0 - from the file “Filter Gallery.8bf”
Glowing Edges 23.0 - from the file “Filter Gallery.8bf”
Grain 23.0 - from the file “Filter Gallery.8bf”
Graphic Pen 23.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.0 - from the file “Standard MultiPlugin.8bf”
IGES 23.0 - from the file “U3D.8bi”
Ink Outlines 23.0 - from the file “Filter Gallery.8bf”
JPEG 2000 23.0 - from the file “JPEG2000.8bi”
Kurtosis 23.0 - from the file “statistics.8ba”
Lens Blur 23.0 - from the file “Lens Blur.8bf”
Lens Correction 23.0 - from the file “Lens Correction.8bf”
Lens Flare 23.0 - from the file “Standard MultiPlugin.8bf”
Liquify 23.0 - from the file “Liquify.8bf”
Matlab Operation 23.0 - from the file “ChannelPort.8bf”
Maximum 23.0 - from the file “statistics.8ba”
Mean 23.0 - from the file “statistics.8ba”
Measurement Core 23.0 - from the file “MeasurementCore.8me”
Median 23.0 - from the file “statistics.8ba”
Mezzotint 23.0 - from the file “Standard MultiPlugin.8bf”
Minimum 23.0 - from the file “statistics.8ba”
MMXCore Routines 23.0 - from the file “MMXCore.8bx”
Mosaic Tiles 23.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.0 - from the file “Filter Gallery.8bf”
Note Paper 23.0 - from the file “Filter Gallery.8bf”
NTSC Colors 23.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.0 - from the file “Filter Gallery.8bf”
OpenEXR 23.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.0 - from the file “Filter Gallery.8bf”
Palette Knife 23.0 - from the file “Filter Gallery.8bf”
Patchwork 23.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.0 - from the file “Standard MultiPlugin.8bf”
PCX 23.0 - from the file “PCX.8bi”
Photocopy 23.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.0 - from the file “ChannelPort.8bf”
Pinch 23.0 - from the file “Standard MultiPlugin.8bf”
Pixar 23.0 - from the file “Pixar.8bi”
Plaster 23.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.0 - from the file “Filter Gallery.8bf”
Pointillize 23.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.0 - from the file “PBM.8bi”
Poster Edges 23.0 - from the file “Filter Gallery.8bf”
PRC 23.0 - from the file “U3D.8bi”
Radial Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Radiance 23.0 - from the file “Radiance.8bi”
Range 23.0 - from the file “statistics.8ba”
Render Color Lookup Grid 23.0 - from the file “Export3DLUT.8be”
Reticulation 23.0 - from the file “Filter Gallery.8bf”
Ripple 23.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.0 - from the file “Filter Gallery.8bf”
Save for Web 23.0 - from the file “Save for Web.8be”
ScriptingSupport 23.0 - from the file “ScriptingSupport.8li”
Shake Reduction 23.0 - from the file “Shake Reduction.8bf”
Shear 23.0 - from the file “Standard MultiPlugin.8bf”
Skewness 23.0 - from the file “statistics.8ba”
Smart Blur 23.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.0 - from the file “Filter Gallery.8bf”
Solarize 23.0 - from the file “Solarize.8bf”
Spaces 23.0 - from the file “Spaces.8li”
Spatter 23.0 - from the file “Filter Gallery.8bf”
Spherize 23.0 - from the file “Standard MultiPlugin.8bf”
Sponge 23.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.0 - from the file “Filter Gallery.8bf”
Stained Glass 23.0 - from the file “Filter Gallery.8bf”
Stamp 23.0 - from the file “Filter Gallery.8bf”
Standard Deviation 23.0 - from the file “statistics.8ba”
Sumi-e 23.0 - from the file “Filter Gallery.8bf”
Summation 23.0 - from the file “statistics.8ba”
Targa 23.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.0 - from the file “Filter Gallery.8bf”
Tiles 23.0 - from the file “Standard MultiPlugin.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Gigapixel AI 17.0 - from the file “GigapixelAIAutomation_x64.8li”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Torn Edges 23.0 - from the file “Filter Gallery.8bf”
Twirl 23.0 - from the file “Standard MultiPlugin.8bf”
U3D 23.0 - from the file “U3D.8bi”
Underpainting 23.0 - from the file “Filter Gallery.8bf”
Vanishing Point 23.0 - from the file “VanishingPoint.8bf”
Variance 23.0 - from the file “statistics.8ba”
Water Paper 23.0 - from the file “Filter Gallery.8bf”
Watercolor 23.0 - from the file “Filter Gallery.8bf”
Wave 23.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.0 - from the file “WIASupport.8li”
Wind 23.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.0 - from the file “WBMP.8bi”
ZigZag 23.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.0.0.120 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.0.0\"
CDO: 1.102.0
CmdN: 1.9.3
CDP: 1.127.0
Projects: 1.0.46
Discover Panel (Loaded) 1.11.0.33 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.41.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.timeline\"

CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.comments-webview\"

CCX Sharesheet UXP (Loaded) 20.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.ccx.sharesheet\"

CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.cloudValueDialog\"

Photoshop UXP Export-As (Prepared) 5.5.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.personalization\"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.photoshop.selectionFeedback\"

Plugins Panel (Prepared) 1.3.6.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.pluginspanel\"

IC popup message (Loaded) 1.0.0.0

Neural Filters (Registered) 1.9.21.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2022\Required\UXP/\com.adobe.nfp.gallery\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
LogiOptions version 8.36.40.0 7.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

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Explorer ,
Jan 11, 2022 Jan 11, 2022

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I have just tried again with version 23.1 after no success with 23.0 and 23.0.1.  Sadly still the same - PS opens normally and stable until I select the object selection tool.  There are no reports I can forward as the computer (W11 NVidia 1080) goes straight into a reboot a few seconds after the tool is selected.  Everything is stable in all other programs and there are no issues running PS 22.5.4 or LR using the object selection tools.  There must be a bug in the PS software and I will have to stay with PS 22.5.4 longer term it seems.  Frustrating as I don't want corruptions coming from these reboots with repeated attempts with new versions .

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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@scottm28807177 A system crash usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.


Try disabling the in-game overlay on GeForce experience. This seems to be the culprit for some customers - https://community.adobe.com/t5/photoshop-ecosystem-discussions/entire-system-is-freezing-when-i-use-...


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Jan 11, 2022 Jan 11, 2022

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Thanks Geoffrey but I have already turned this overlay off.  There seems to be nothing I can do as I have tried a range of solutions.  I too suspect the interaction with the NVidia driver but have in the past tried a range of things such as removing the NVidia Studio Driver & trying the regular driver - all to no avail.  I repeat that it is only PS v23... software that does this.  Topaz suite, Lightroom etc etc are completely stable.  I have also in the past trying to disable using the Nvidia Graphics processor in PS Settings with no success!

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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I am having this same issue and I can tell you that it is beyond frustrating. Why have this new tool if it crashes Photoshop everytime I try and use it? I've upgraded my computer so that there's a ton of ram to use and this still happens. Any ideas?

Am I the only one having an issue? I don't see any others reporting this...

 

Kyle May

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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I also don't get the crash report prompts and yes...I've tried opening the dialog as suggested above and that doesn't work either.

 

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New Here ,
Feb 05, 2022 Feb 05, 2022

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My Win 11, with PS 23.1.1 still crashes when I use Object Selection Tool as of 2/5/22.  I can use it initially as though all was working, but as soon as you turn off the selection, or try to copy and past the selection to a new layer, PS just shuts off.  No Crash reporting, and all history of files worked on for that period of time from reboot to crash are lost.  Support on this has been HARD to find and to REPORT.  I have 16 Gb Ram, 12 Gig of free scratch space and a Nividia 1080

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Explorer ,
Feb 05, 2022 Feb 05, 2022

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Thanks Ravenwolf13.  I was beginning to wonder if no one else was the same as me as it has been quiet for a while.  I note you too are using a NVidia 1080 card like me.  I am convinced there is some sort of conflict going on between the software and the NVidia driver/Card.  Frustrating, but it looks like I still have to sit on 22.5.5 software until this is worked out.

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Community Beginner ,
Feb 19, 2022 Feb 19, 2022

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Same problem here.

ASUS RTX3080 TUF GAMING 10GB (with stock default asus profile), windows 11 pro 21H2, photoshop 23.3 as of 20feb 2022.

Tonight while I was working, unlike all the previous cases, the crash report window appeared! I hope they can tell us something.

Thank you!

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Community Beginner ,
Feb 19, 2022 Feb 19, 2022

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An addition.
I think it is a big problem between nvidia driver and photoshop.
Removing the hw acceleration via gpu there are no problems, while activating openCL / GPU hw rendering the program crashes even selecting other tools.

Typically the error that is traced in the windows event log is the following (heap corruption):

Name of the application that generated the error: Photoshop.exe, version: 23.2.0.277, timestamp: 0x6205873b
Name of module that generated the error: ntdll.dll, version: 10.0.22000.527, timestamp: 0x931cda92
Exception code: 0xc0000374
Error offset 0x000000000010c0a9
Process ID that generated the error: 0x3724
Start time of the application that generated the error: 0x01d82609fc4f9ed9
Path of the application that generated the error: C: \ Program Files \ Adobe \ Adobe Photoshop 2022 \ Photoshop.exe
Path to the module that generated the error: C: \ Windows \ SYSTEM32 \ ntdll.dll
Report ID: 54163603-50a5-41ae-829a-23f6ecb696ab
Full package name that generated the error:
Application ID for the package that generated the error:

 

Thank you!

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LEGEND ,
Feb 20, 2022 Feb 20, 2022

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The latest is 23.2

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Community Beginner ,
Feb 20, 2022 Feb 20, 2022

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yep sorry I made a typo, I have 23.2 

yesterday I also added more details about the errors but someone deleted the post.

in summary: the problem is with the acceleration of the gpu. without it there are no problems.

in general, crashes also happen with other tools.

the error is always related to heap corruption when Ps invokes windows functions (ntdll). 

the Nvidia drivers are also the latest available. 

 

thanks to anyone who can give support.

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LEGEND ,
Feb 20, 2022 Feb 20, 2022

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15m ago alexanderr94277582 said 23.3 is avialable too.

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Adobe Employee ,
Feb 20, 2022 Feb 20, 2022

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@carlo.molinari Thanks. It's crashing in DirectML.dll. Engineering is looking into it.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 20, 2022 Feb 20, 2022

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Hello Jeffrey.
Thanks for your support!!!
I just want to share some other info.

The time I managed to send the crash report (the only one to tell the truth, all the other times the program closed impractically) the windows event log had not tracked anything, while in all other cases (not only with the "object selection", also with other tools), in the windows event viewer I always found the reference to ntdll.dll with error code 0xc0000374 (corrupt heap memory). Below is an example of logs -one among many:
Name of the application that generated the error: Photoshop.exe, version: 23.2.0.277, timestamp: 0x6205873b
Name of module that generated the error: ntdll.dll, version: 10.0.22000.527, timestamp: 0x931cda92
Exception code: 0xc0000374
Error offset 0x000000000010c0a9
Process ID that generated the error: 0x3724
Start time of the application that generated the error: 0x01d82609fc4f9ed9
Path of the application that generated the error: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe
Path to the module that generated the error: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 54163603-50a5-41ae-829a-23f6ecb696ab

Thank you!

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Explorer ,
Feb 21, 2022 Feb 21, 2022

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Thanks also.  I again tried after upgrading to 23.2 and same issue remains - crashing as soon as the object selection tool is select so switched back to 22.5.6 and all good again.  I have the same problem not relsolved by any of the 23. versions & also have Nvidia 1080 the Nvidia drivers are also the latest.  Everything else on my system is completely stable so your help will be much appreciated.

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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@scottm28807177 It's likely you're hitting the same crash as @carlo.molinari . Unfortunately, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us confirm if you're hitting the same issue.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Feb 22, 2022 Feb 22, 2022

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Hi Jeffrey.  As I have mentioned in previous posts, I unfortunately am unable to forward any crash reports as my computer does a full reboot on selection of the object selection tool, hence no reports are generated.  Perhaps I should be trying to get a windows log instead.  That said, it definitely seems like the same issue being described by Carlo Molinari.  

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Community Beginner ,
Feb 22, 2022 Feb 22, 2022

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Hello
looking through the crash logs I noticed that there are so many times where the error is
the following:
"nvwgf2umx_cfg 0x00000000901bd48a? Unknown - (Symbols generated from a DLL export table) [Error: 487 An attempt was made to access an invalid address.]"
always paired with:
"d3d12 0x00000000707c2d52? Unknown - (Symbols generated from a DLL export table) [Error: 487 An attempt was made to access an invalid address.]"

here is a complete trace example:

quote

Thread 275 Crashed: [13120] THREAD_PRIORITY_NORMAL
0 ntdll 0x00000000a0b042a4 ? NtWaitForMultipleObjects + 20
1 ntdll 0x00000000a0b492e8 ? WerReportExceptionWorker + 1384
2 ntdll 0x00000000a0b488be ? RtlReportExceptionEx + 2062
3 ntdll 0x00000000a0b4807b ? RtlReportException + 155
4 ntdll 0x00000000a0b6c0e4 ? RtlIsZeroMemory + 340
5 ntdll 0x00000000a0af37d6 ? _C_specific_handler + 150
6 ntdll 0x00000000a0b086ef ? _chkstk + 303
7 ntdll 0x00000000a0a95aea ? RtlRestoreContext + 2218
8 ntdll 0x00000000a0a92db3 ? RtlRaiseException + 355
9 ntdll 0x00000000a0b6c0a9 ? RtlIsZeroMemory + 281
10 ntdll 0x00000000a0b6c073 ? RtlIsZeroMemory + 227
11 ntdll 0x00000000a0b74e92 ? _misaligned_access + 1170
12 ntdll 0x00000000a0b7517a ? _misaligned_access + 1914
13 ntdll 0x00000000a0b7f665 ? _misaligned_access + 44133
14 ntdll 0x00000000a0a88365 ? RtlGetCurrentServiceSessionId + 3221
15 ntdll 0x00000000a0a87631 ? RtlFreeHeap + 81
16 nvwgf2umx_cfg 0x000000009235f650 ? OpenAdapter12 + 6178336
17 nvwgf2umx_cfg 0x0000000091330c95 ? NVDEV_Thunk + 191253
18 nvwgf2umx_cfg 0x00000000910cd48a ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
19 nvwgf2umx_cfg 0x0000000091d6acca ? OpenAdapter10 + 1319962

20 nvwgf2umx_cfg 0x0000000091d6a967 ? OpenAdapter10 + 1319095
21 nvwgf2umx_cfg 0x0000000091d7d429 ? OpenAdapter12 + 9209
22 nvwgf2umx_cfg 0x0000000091d66c31 ? OpenAdapter10 + 1303425
23 nvwgf2umx_cfg 0x0000000091da3eb5 ? OpenAdapter12 + 167557
24 D3D12Core 0x00000000979bce69 ? D3D12GetInterface + 692937
25 D3D12Core 0x000000009796eb4c ? D3D12GetInterface + 372652
26 d3d12 0x0000000099022d52 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
27 d3d12 0x0000000099025b15 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
28 d3d12 0x0000000099025928 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
29 d3d12 0x00000000990251ba ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Tentativo di accedere ad un indirizzo non valido. ]
30 D3D12Core 0x000000009796f352 ? D3D12GetInterface + 374706
31 microsoft.ai.machinelearning 0x00000000e12ceece ? DllCanUnloadNow + 271566
32 microsoft.ai.machinelearning 0x00000000e1324f5d ? DllGetActivationFactory + 321789
33 microsoft.ai.machinelearning 0x00000000e130f349 ? DllGetActivationFactory + 232681
34 microsoft.ai.machinelearning 0x00000000e12d3764 ? DllCanUnloadNow + 290148
35 microsoft.ai.machinelearning 0x00000000e128cbb5 ? DllCanUnloadNow + 437
36 Photoshop 0x00000000db25e6b1 ? xmlListWalk + 3395873
37 Photoshop 0x00000000db2510e9 ? xmlListWalk + 3341145
38 Photoshop 0x00000000db246fbc ? xmlListWalk + 3299884
39 Photoshop 0x00000000db07a5d5 ? xmlListWalk + 1413189
40 Photoshop 0x00000000d8a20267 ? xmlFreeRMutex + 13824967
41 Photoshop 0x00000000d8a212e0 ? xmlFreeRMutex + 13829184
42 Photoshop 0x00000000d8a1cd5a ? xmlFreeRMutex + 13811386
43 Photoshop 0x00000000d8d68576 ? xmlFreeRMutex + 17266390
44 Photoshop 0x00000000d7874178 ? boost::archive::codecvt_null<wchar_t>::do_max_length + 5749544
45 ntdll 0x00000000a0ac96ba ? TpCallbackIndependent + 698
46 ntdll 0x00000000a0a76fd6 ? EtwNotificationRegister + 2390
47 KERNEL32 0x000000009ffb54e0 ? BaseThreadInitThunk + 16
48 ntdll 0x00000000a0a6485b ? RtlUserThreadStart + 43

 

Then there were a couple more crashes of different origin (for example one opening the "Lightroom Photos" library inside the main welcome page), where there are the following modules involved (I'm not going to specify the logs exactly as I think they are cases to be explored later, but maybe there are useful information anyway):

case A
guard64,ucrtbase,dynamic-torqnative,Photoshop,KERNEL32,ntdll

case B
ucrtbase,Photoshop,USER32,KERNEL32,ntdll

 

If you need more information please let me know.

Thanks again for your support!

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Community Beginner ,
Feb 22, 2022 Feb 22, 2022

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carlomolinari_0-1645579685063.png

 

Hi Jeffrey.  As I have mentioned in previous posts, I unfortunately am unable to forward any crash reports as my computer does a full reboot on selection of the object selection tool, hence no reports are generated.  Perhaps I should be trying to get a windows log instead.  That said, it definitely seems like the same issue being described by Carlo Molinari.  

 

By

 

Hi try to look here:

C:\Users\<YOUR WIN ACCOUNT>\AppData\Roaming\Adobe\Adobe Photoshop 2022\Logs

 

Bye!

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New Here ,
Feb 25, 2022 Feb 25, 2022

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Photoshop keeps crashing when i try to use the object selection tool. I am using the most recent photoshop version as of 2/25/2022

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New Here ,
Feb 25, 2022 Feb 25, 2022

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After opening photoshop again it does not give me the option to submit a crash report. The crash report dialog box does not open.

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