P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

[AndyForshaw]

Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

[Adam Jerugim]

I have some good news. We have a plugin that we think mitigates the keyboard shortcut issue in CS6 and CC on OS 10.9.x (when using brush-based tools with a stylus/tablet device).

You can grab the plug-in here: http://bit.ly/NzQly1

Then drop it into your plugins folder (works with CS6 and CC, but you'll need one copy for each app's plug-in folder). Note the name of the plug-in is the WhiteWindowWorkaround - that's because the patch that prevents that issue from occuring is also included in the same plug-in package.

Please let me know if this helps with the issues you've been seeing as well as any potential side effects.

Thanks for your patience with this,
Adam

[Guest]

I weighed in a few times awhile ago with is problem but want to report back because I have just upgraded to a new Mac Pro 6 Core last week and haven't experienced keyboard shortcut freezing —SO FAR. My previous set up was a late 2012 iMac running Maverick 10.9.1 and Wacom Intuos 3. Now I'm on a Mac Pro running Maverick 10.9.1 and Wacom Intuos 3. We did have the problem on the iMacs with or without a tablet so it's not Wacom. To me it's pretty obvious it's a bad Apple.

[FeedbackCommunityMember]

Note: yes, it is packaged in a new build of the "WhiteWindowWorkaround.plugin" as the previous OS issue workaround.

[JamesProvost]

This plug-in seems to have fixed the problem for me.

[FeedbackCommunityMember]

We're having the same problem with keyboard shortcuts, on the latest Mac OS with the latest Photoshop CC--without using a tablet. It gets embarrassing when presenting a workshop and the keyboard shortcuts stop working!

[przemekk86886886]

it doesn't work: Could not complete your request because Photoshop does not recognize this type of file.
What am I doing wrong?

[simond30010927]

So far so good! Thanks Adam!

[przemekk86886886]

I've got Photoshop CC and 10.9.1

[przemekk86886886]

Or...there's no visibility of this plugin in Photoshop, right?

[Adam Jerugim]

The only way to confirm that the plug-in is loaded and active is to check Help > System Info and scroll to the bottom of the data in that dialog. Under optional and third party plug-ins you should see
WhiteWindowWorkaround 1.0.6 Copyright 2013-2014 - from the file "WhiteWindowWorkaround.plugin"

If that isn't there, then the plug-in isn't loading. Note that you'll need to manually add the plug-in to your plug-ins folder to get it to load (then quit and restart the app).

Thanks,
Adam

[Børre_Eirik_Helgerud]

It seems that the plugin has solved the issue,and had no problem with crashes after put it into the plugin folder!!!!

[Børre_Eirik_Helgerud]

Have worked with large pictures now and many layers, pluss Nik software! 5 pictures in the PS CC. No crash!!! Thank you!!!! I'm very happy, it has been very frustrating !!!!

[przemekk86886886]

Yes, it got loaded, thank you. And it seems to have fixed the problems, I'll check it tomorrow on longer work period. Thank you again, Adam!

[Serge Malevanny]

Just installed the plugin and tried to work with lasso tool — seems like it did the trick or at least noticeably reduced the frequency of the error.

Thank you.

[Charalex]

Apparently things are working fine now. Ctrl-Z alive and kicking so far. Thank you !

[FeedbackCommunityMember]

Success so far with the Plugin

[Digital-Finger]

Just a longshot as to the cause of these problems - I uninstalled and reinstalled PsCS6. First time I did it , the View>100% keyboard shortcut was set to 'n', and didn't work, so I thought that was weird.

So I uninstalled and redownloaded again from my Adobe account, English International version, NOT extended, however after installation AND registrationI find I have the EXTENDED version and ina language I don't recognise (Polish I think). All this BEFORE I had a chance to install the new Whitewindows plug-in

Could it be that these problems we've all been seeing in this thread are from the files on Adobe servers being corrupted, before, during or after downlaod?

[Dnilox]

It was related to the Intel HD Graphics wasn't it? Because if it was I think I deserve some kind of recognition since we had this issue for 4 months.

[J453]

Install the plug-in and let us know if it fixes the problem for you.

[J453]

Sounds like your Creative Cloud preferences are out of whack: http://helpx.adobe.com/creative-cloud...

[FeedbackCommunityMember]

Seems good so far. :)
Must have been a tough one to debug.

iMac 21.5-inch - Mid 2011, OSX 10.9.2, Photoshop CS6 13.0.6 and Cintiq 22HD

[Digital-Finger]

I don't have CC- I have perpetual licence only PsCS6

[RedFishBlack]

The plugin works perfect so far, all is back to normal.
Why did this fix take 4 months?
This is what i try to understand !
Why does Adobe binds the users to a cloud subscription model to roll out updates much faster while such a main bug that renders my workflow almost useless takes so long ?
Whoever reads this at Adobe should ask this question.
I think what is much more important than to update Photoshop with new features is that the core program runs bug free from the start.

Andi

[FeedbackCommunityMember]

Its been working great for me so far - thanks!

[J453]

As I have stated before, we were investigating this issue with multiple partners (Wacom and Apple). I'm sorry this is a slow process - but this is often the case with issues that have complex multiple interdependencies.