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P: Neural Filters download buttons are all greyed out with SDL or FRL (Licensing)

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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Hello,

 

   I am using a MacBook Pro with Catalina and have recent upgraded to Photoshop 2021 (Ver 22.0).  I go into the Neural Filters and both Skin Smoothing and Style Transfer both say "Not Available" but the Download button is greyed out for both.  In the other section, there are 6 Beta filters that also are exhibiting the same behavior.  All Not Available and the Download button greyed out.  There are also some other filters listed that only have a button that says "I'm Interested".  How can I get these filters downloaded so I can try them out?

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macOS, Windows

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correct answers 2 Correct answers

Adobe Employee , Dec 23, 2020 Dec 23, 2020
This should now work correctly with SDL licenses in 22.0.1 or later.

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Explorer , Nov 17, 2020 Nov 17, 2020
There was an update for Photoshop this morning.  After downloading and installing it, all the Neural Filters were available to download and working, except the ones that say "I'm interested.  Looks like Adobe fixed the issue on their end.

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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Can you please try the steps here to delete the PluginData folder? https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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@JeffreyTranberry I had tried that several times and it didn't work. And I just tried it again for posterity.  I am not getting any error message.  They all just say Not Available and the Download button is greyed out so I cannot get them.

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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Could you please zip up your PluginsData folder and post it to CC files or Dropbox for us to further troubleshoot?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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I'm sorry, I don't have dropbox and our shared device license doesn't have access to cc cloud storage.  Is there any other way I can get the file to you?  It's only 12k, there were only two files in that folder.  I did not have any filters downloaded already because the buttons were all greyed out as if they were disabled.

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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email me at jtranber at adobe dot com


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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Could we see your Photoshop System Info? Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Might need to break it up into a few replies.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Oct 27, 2020 Oct 27, 2020

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Here it is:

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63  x64
Number of Launches: 7
Operating System: Mac OS 10.15.7
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2400 MHz
Built-in memory: 16384 MB
Free memory: 8794 MB
Memory available to Photoshop: 13130 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.34.1.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.60.8
 - Min Core Sync Required: 4.3.28.24
ACPL Cache Config: Unavailable
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
"2.1"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="16925958"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLRenderer="16925958"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun  8 2020 17:36:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) Iris(TM) Plus Graphics 655"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=2.900000e+10
clgpu[0].CLCompute=157.814534
nativegpu[0].NativeName="Intel(R) Iris(TM) Plus Graphics 655"
License Type: Subscription
Serial number: 16184197809817866351
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2021/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 465.6G, 277.9G free
Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.164488   79.164488
   ICUUnicode.framework   ICUUnicode      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   ICUConverter.framework   ICUConverter      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7   
   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.47209   79.623884
   AdobeOwl.framework   AdobeOwl   5.5.0   
   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46941   79.622927
   AIDE.framework   AIDE   1.5.0.47011   79.623154
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.47209   79.623884
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164488   79.164488
   AdobeLinguistic.framework      194855b5b2cb7a043e8696dc032154338fb09390   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   10.0.0.80   
   AdobeAGM.framework   AdobeAGM   4.30.87.47209   79.623884
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.623146
   AdobePDFL.framework   AdobePDFL   15.0.0.46993   79.395135
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.1.0.73.49198   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46941   79.622927
   dvatransport.framework   dvatransport   12.1.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.164488   79.164488
   AdobeJP2K.framework   AdobeJP2K   1.2.2.46701   79.275695
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.1.0.73.49198   
   PlugPlugExternalObject.framework      10.0.0.80   
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.47013   79.623146
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   WRServices.framework   WRServices   16.0.0   16.0.0.0
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.47209   79.623884
   boost_threads.framework   boost_threads   12.1.0.0   
   AdobeCoolType.framework   AdobeCoolType   5.17.00.47209   79.623884
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   5.0.00.377277   1.624362
   boost_date_time.framework   boost_date_time   12.1.0.0   
   dynamic-torqnative.framework   Torq Native   uxp-4.1.2.214   
   AdobeMPS.framework   AdobeMPS   5.8.1.47011   79.623129
   dvaui.framework   dvaui   12.1.0.0   
   ICUData.framework   ICUData      dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe
   dvamarshal.framework   dvamarshal   12.1.0.0   
   Unified Extensibility Platform  uxp-4.1.2.214


Required plugins:

   Accented Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 22.0  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 22.0  © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 22.0  © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 22.0  © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 22.0.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 22.0.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 22.0.0, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 22.0  © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 22.0  © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 22.0  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 22.0.0, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 22.0, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 22.0  © 1993-2020 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 22.0, © 2015-2020 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 22.0  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 22.0  © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start (L) 3.7.0.128 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.7.0/"
CDO: 1.76.9
        CmdN: 1.5.14
        CDP: 1.100.15
   com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"

   com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"

   com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"

   com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"

   com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/"


Extensions:

   Libraries  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   New Document  3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchaseTypekit.html”
   Home  2.14.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.14.0/index.html?v=2.14.0.22”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/stock-panel-licensing/index.html”
   com.adobe.capture.extension  1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/capture/capture.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I'm guessing it's because you're under a shared device license? I'm having the same issue and we're also under the same license at the school. 

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LEGEND ,
Oct 28, 2020 Oct 28, 2020

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I spent about 3 hours in a chat with tech support last night while they tried to fix it. The guy even got a supervisor to help me, who was trying all types of things. He finally had me update windows completely, then reinstall Photoshop and check back if it did not work. It did not work. So then I got a new guy who had no idea what the neural filters were and asked me "where did you get them?" Good grief! The download button is always grayed out on the neural filters, and it says "filter not available."

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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Yes, I am.  I work for a school district as well.  And the filters are like this on every Mac and PC.  I don't see how a license can disable features like this though.   I wonder if there is a file I can remove that will restore functionality.   Updates weren't working and giving the error that Adobe's servers could not be contacted.  I did some research and found that there's an AdmPrefs file you can remove to get updates working again.

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LEGEND ,
Oct 28, 2020 Oct 28, 2020

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I have the same problem on a PC. It is my computer at home. I do not use Photoshop for work.

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LEGEND ,
Oct 28, 2020 Oct 28, 2020

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@craigmcdiarmid would be interested to see what you find out about this.  I am also on a shared license within a school district. I have Adobe downloaded on my Mac and PC, so far have only tried out the Neural filters on my PC and the download button is grayed out.

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LEGEND ,
Oct 28, 2020 Oct 28, 2020

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I have removed and reinstalled PS twice and I get the same error.  No one using it but me and have the same issue..see attachment

filters-6e5cb092-27eb-4873-9461-ac4dcedf84d2-873543242.png

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Engaged ,
Oct 28, 2020 Oct 28, 2020

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  1. Make sure you're in RGB 8 bit mode.
  2. Open Neural Filters. 
  3. Currently only Skin Smoothing, Style Transfer, Smart Portrait, Makeup Transger, Depth Aware, Colorize, Super Zoom and JPEG artifact are available.

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New Here ,
Oct 28, 2020 Oct 28, 2020

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I don't think it's the license itself. I think it's an option when you build the package. Probably related to allowing the client computer to install updates and apps?

I haven't had a chance to check this theory yet. Can an Adobe admin provide any insight please? @JeffreyTranberry 

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New Here ,
Oct 28, 2020 Oct 28, 2020

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ScreenShot20201029at9.55.16am-f3f6536d-e2fd-46cd-bb4c-18d74b70ca11-442961802.png

Forgot to attach this image to illustrate my point.

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Can you zip up the senseiModels folder found here:

Windows:

C:\Users\%username%\AppData\Roaming\Adobe\CCX Welcome\senseiModels

macOS:

/Users//Library/Caches/Adobe/CCX Welcome/senseiModels

We're also looking into whether your school/enterprise shared device license has anything to do with it. Thanks!


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 28, 2020 Oct 28, 2020

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LEGEND ,
Oct 29, 2020 Oct 29, 2020

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The only 2 I have been able to use are smart portrait and depth aware haze. All my photos are 8 bit. I am not dumb. It is not me doing anything wrong. They. are. not. working. Tech support supervisor from Adobe took control of my computer to try to make them work. He could not do it. Tech support was helping me for 3 hours and they could not make them work. This is not a matter of something simple I am "doing wrong." This is a complex issue if the tech support supervisor could not figure it out in 3 hours.

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LEGEND ,
Oct 29, 2020 Oct 29, 2020

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I kind of feel like people who use Photoshop for work on a shared license are getting preferential treatment here. I am NOT on a shared license, and I am having the same issue. I doubt the the shared license is the problem, since here I am with the same problem.

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Explorer ,
Oct 29, 2020 Oct 29, 2020

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@JeffreyTranberry There is only one file in that folder on my MacBook, called map.json.   Here is what is in the file:

{
  "version": 1,
  "versionInfo": {
    "": {
      "PHXS": {
        "22.0": {
          "pendingId": "PHXS-22.0--b0397f71-81e7-4c93-a569-2e7887d34bbf"
        }
      }
    }
  },
  "metadata": {
    "PHXS-22.0--b0397f71-81e7-4c93-a569-2e7887d34bbf": {
      "expiryTime": "2020-10-28T19:51:22.000Z",
      "lastUseTime": "2020-10-21T20:41:20.904Z",
      "cause": "Unknown",
      "params": {
        "surfaceId": [
          "sensei_model"
        ],
        "productCode": "PHXS",
        "productVersion": "22.0"
      }
    }
  },
  "assetMetadata": {},
  "usersInfo": {},
  "onDemand": {},
  "onDemandMetadata": {}
}

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Explorer ,
Oct 29, 2020 Oct 29, 2020

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That is a good point but I have already found that and fixed it.  CC was only able to update some apps.  All the purple ones, like Premiere would not.  They kept getting the error saying it could not contact Adobe servers, which made no sense because other apps were able to contact the servers and update.  Also, I am an Admin for Adobe in our district, but not a system admin so I don't make the packages or anything like that.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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So I've just opened up Photoshop on my home computer which is not on a shared device license. I was able to download the Skin Smoothing neural filter; which I was not able to do at work under the shared device license. The download button was greyed out.

That's what makes me think the license is the issue. However *violetrose above is having the same issues, it seems, and they're not on shared device licenses. 

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LEGEND ,
Oct 29, 2020 Oct 29, 2020

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I was able to download the filters on my mac (using the same shared license account as my PC) for my classroom.  So it can't be a license issue. 

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LEGEND ,
Oct 29, 2020 Oct 29, 2020

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@JeffreyTranberry 

We have same problem. Some neural filters doesn't working with a message that "this filter is not available". We have school license. 

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