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P: Not detecting older GPU's

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

Bug Acknowledged
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correct answers 2 Correct answers

Adobe Employee , Oct 25, 2020 Oct 25, 2020
Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles If your card is not supported you may need to upgrade your graphics card. For example @Ged's card is very old and is not supported: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards  It scores less than 200 on this benchmark: https://www.videocardbenchmark.net/directCompute.html  Mor...

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Adobe Employee , Jun 25, 2020 Jun 25, 2020
The engineering team is looking into this.

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169 Comments
Engaged ,
Jun 17, 2020 Jun 17, 2020

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On my Macs, the GPUs are perfectly detected, but not used at all. Zero. You can easily can track this yourself on "Activity Monitor" (or the Windows equivalent). That's a general issue with Adobe software on OSX and/or macOS. And independent if I try on a 2015 iMac5K or a recent beefy equipped MBP16, the result is the same: Adobe Software does not involve GPU on Mac in graphics processing - what is btw totally weird, the Mac is the graphics computer. Not the Windows PC. But somehow Adobe managed it to pervert this. Plase see attached screen shot. From over 2 hrs CPU runtime, developing raw files, exporting to jpg (88 images, that took 25 minutes), only 52 seconds the GPU was utilised. For what ever, but not that 25 minutes it took to export that 88 NEFs to JPG (46 megapixels from a Z7 to 2048 pixels long edge). Click on the image to enlarge:



Hint: in Activity Monitor you may press Cmd+4 for GPU and Cmd+3 for CPU history, the GPU usage below is caused by some other software, not LrC nor Ps:

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Explorer ,
Jun 17, 2020 Jun 17, 2020

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I'v got same problem on Windows 10, thus I cannot use some basic features as visualising changes of size and feather of brushes. I reverted back to 21.1.3 which is working OK.

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Community Beginner ,
Jun 17, 2020 Jun 17, 2020

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That GPU dates back to 2013. Inappropriate to claim that Adobe "broke something" when you are using outdated hardware!

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New Here ,
Jun 17, 2020 Jun 17, 2020

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I think I may have a related iusse, but I don't know if it is GPU related. My PC is old, and I noticed that the PS doesn't recognize my GPU when I go to the Performance options. Going back to 21.1.3 solved the problem.

When I zoom out of the image, the quality of the visualization becomes really ugly, particularly in the 33,3% and in the 66,7% zoom size. It's almost impossible to work.

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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Well it would have been nice if Adobe mentioned that the update will affect older GPU's, it's not just the GPU issue, Adobe have caused other issues with this update as I've seen on the Adobe Photoshop forum.
Every time Adobe push out an update to fix bugs they always introduce other bugs and it's been that way for sometime now.
Quality testing is something Adobe no longer do

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Community Beginner ,
Jun 17, 2020 Jun 17, 2020

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Ged Traynor: Considering the  near infinite number of possible combinations of hardware and other software on that hardware across the planet, a disclosure document to prevent someone from making a self inflicted problem with upgrade would of necessity be a near infinite sized document!   It is not reasonable for any software maker nor any other producer of anything to be expected to anticipate their end-user's particular circumstances and to prevent those end users from having this sort of experience.

Anyone who has been around electronics very long can reasonably be expected to be aware that hardware must keep pace with software without a nanny  call to make sure.

As to your comment asserting that Adobe does not do quality testing: this was not about quality. You have no insider basis to make that assertion anyway. What this is about is you, the end user, choosing not to stay current, and flaming out when that choice bites you in the hind-parts!

(In case you are wondering, I do not work for Adobe and never have.)

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Community Beginner ,
Jun 17, 2020 Jun 17, 2020

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Caetano:  "My PC is old, and I noticed that the PS doesn't recognize my GPU when I go to the Performance options."

Definitely related!

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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Something  has changed sniffer does not seems to work through it doe not seem to have been changed.  Yesterday when I ran it. It produced this little info

Microsoft Windows [Version 10.0.18363.900]
(c) 2019 Microsoft Corporation. All rights reserved.

c:\>"C:\Program Files\Adobe\Adobe Photoshop 2020\sniffer"
Tester="Photoshop"
snifferStart="2020-06-17_23:00:19"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4053
glgpu[0].GLName="Quadro K2200/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLRenderer"Quadro K2200/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="Quadro K2200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=6.100000e+10
clgpu[0].CLCompute=392.211003
NumNativeGPUs=2
nativegpu[0].NativeName="5050:NVIDIA Quadro K2200"
nativegpu[1].NativeName="140:Microsoft Basic Render Driver"
snifferEnd="2020-06-17_23:00:21"
 
c:\>

When I ran it 10 days ago it produced this info:

c:\>"C:\Program Files\Adobe\Adobe Photoshop 2020\sniffer.exe"
Tester="Photoshop"
snifferStart="2020-06-07_09:36:18"
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA Quadro K2200"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4274"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro K2200/PCIe/SSE2"
glgpu[0].GLRendererID=5050
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_155e44d723cfc32d\nvldumdx.dll"
glgpu[0].GLDriverDate="20200313000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
gputag.GL_SHADING_LANGUAGE_VERSION=35724
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
gputag.GL_FRAGMENT_PROGRAM_ARB=34820
gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
gputag.GL_MAX_TEXTURE_UNITS=34018
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gputag.GL_MAX_DRAW_BUFFERS=34852
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
gputag.GL_MAX_VARYING_FLOATS=35659
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
gputag.GL_MAX_VERTEX_ATTRIBS=34921
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=69
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=27
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=70
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=28
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=81
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=58
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=53
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=37
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=68
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="Quadro K2200"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="442.74"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=6.34106e+10
clgpu[0].CLCompute=392.14
NumNativeGPUs=0 
snifferEnd="2020-06-07_09:36:23"



So it seems today I have 

NumNativeGPUs=2

where 10 days ago I had 

NumNativeGPUs=0

How did Adobe change that 

JJMack

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Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

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I am with Ged on this one. If an update will only work with GPUs from a certain point (and I do understand why that might be the case) then the release notes need to make that clear .
In addition some users are having to uncheck legacy compositing to avoid redraw bugs. The legacy compositing should not be changed and that checkbox was put in place as a workaround for anyone who had issues with the new compositing.
Dave

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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LEGEND ,
Jun 21, 2020 Jun 21, 2020

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Hello,

I use Windows 7 professional 64 bits, up to date.
In short: 

- GPU Radeon RX 580 series, 8 GB (so a recent card)
- Radeon software version 20.4.2, up to date (20-06-2020).
- Adobe Photoshop version (installed today 20-06-2020): 21.2.0 20200604.r.225 2020/06/04: 02a81f3015 x64

- OpenGL® Version 26.20.11000.13587

And indeed as mentioned above I can't get 3D functionalities so far.



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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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David Solena: That Radeon RX 580 dates from 2017... so, powerful as it actually is, it is not a current tech GPU... You just MIGHT want to ask Adobe whether that card is actually supported or recommended.

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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But given that Adobe lists the RX480 as supported and states that
If your cards is not listed above, but meets the following requirements, you can assume that it works with the latest version of Photoshop:
  • The card was released in the year 2014 or afterwards
  • It has the minimum amount of graphics processor VRAM required for Photoshop (512 MB). The recommended amount of VRAM is 2 GB or more, though.
https://helpx.adobe.com/uk/photoshop/kb/photoshop-cc-gpu-card-faq.html
Then it is a reasonable assumption that the RX580 should indeed be recognised in 21.2 just as it was in 21.1.x

Dave


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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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Will you please stop posting on this thread as it's clear to me you haven't got a clue about the issue at hand.
As Dave mentioned below that card is supported by Adobe and should work, it's an issue with the current version of Photoshop.
Your comments are totally unhelpful
Why don't you check out the Adobe Photoshop Forum to see the issues people are having with this update.
I'm an ACP and I help out on that forum, I also have 25 years experience working as an IT tech support engineer and I have never come across such buggy updates in any software and trust me I have experience in lots of applications.
https://community.adobe.com/t5/photoshop/bd-p/photoshop?page=1&sort=latest_replies&filter=al...

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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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Perhaps this is a "mouse in the Coke bottle" situation.  

To wit: decades ago, suit was brought against Coca Cola Bottling Company by an aggrieved plaintiff, alleging that, after quaffing half of a bottle, it was discovered that a carcass of a very dead mouse was inside.

Sensing a major risk, perhaps even turning into Class Action, lawyers for Coca Cola brought in expert after expert, testifying how the mouse would not fit into the small neck, that the mouse would have been detected because that bottle would weigh slightly more before being filled and would have been rejected, that the mouse would have been purged in hot washing the bottles before filling. Even animal psychologists took turns testifying for the defense.

Throughout, plaintiff's attorney sat silent, did not cross examine.

Final argument time came. After two days of listening to defense summation, it became plaintiff's turn. That barrister simply stood, turned to judge and then jury, and held aloft the bottle containing Quantity One- decedent rodent. Then he sat down.  Judgement for the plaintiff.

So: your Dead Mouse might be the fact that, Specs from Adobe notwithstanding, you still have the problem.

21.2 is a very recent release. Perhaps Adobe is just now receiving feedback from the field that there are GPU issues and will update their specs.

Would you be willing to consider TRYING a newer card?

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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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Ged":
If we had the capability to post PM on here, I would prefer to respond to you that way. I have 40 years in the industry, so I guess my whiskers are a bit longer than yours. Nonetheless, your "disinvitation" is out of line and will be ignored.
Stay well!

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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I have just seen someone having the same issues as above with an NVidia GTX1060 (a 2016 card) , as posted by Ged in his link to the communuty forum.  I run a GTX 1080 (also a 2016 card from the same series) but I have no issues on my system. The GPU is seen by Photoshop 21.2 and the GPU functions all work.
The lower spec GTX 1050 is specifically listed in the Photoshop system requirements.  So please consider the Nvidia GTX10xx 2016 series tested.
There is something else amiss here outside of just the age of the GPU as folk are also reporting sniffer.exe crashes and anomolies such as those listed by JJMack above. We need to get to the bottom of that before sending folk out to purchase new GPU cards.

Dave

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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"Would you be willing to consider TRYING a newer card?"
So your suggestion is that people go out and purchase new GPU's to address an issue that Adobe created.
That would mean that people owning a MAc would have to buy a new MAC to resolve the issue, seriously

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Adobe Community Professional ,
Jun 21, 2020 Jun 21, 2020

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"Would you be willing to consider TRYING a newer card?"
So your suggestion is that people go out and purchase new GPU's to address an issue that Adobe created.
That would mean that people owning a MAC would have to buy a new MAC to resolve the issue, seriously.

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Community Beginner ,
Jun 21, 2020 Jun 21, 2020

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What I am thinking is that there is the possibility that a conflict with some GPU circuits was inadvertently introduced by that 21.2 update. It is also possible that, when identified, the problem would be more efficiently resolved by making changes to Photoshop that would not require everybody to spend $$$ on new cards. I guess my point is that this MIGHT be the result of that sort of software vs hardware conflict. BTW, I have not gone to 21.2 yet, and am now pretty cautious about doing so. I considering this, I just took a look at my OWN video card model and am embarrassed to say that it dates from 2012!

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Guide ,
Jun 22, 2020 Jun 22, 2020

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Latest update (Version: 21.2.0) does not detect Graphics Processor although it is listed in my System info (NVIDIA Quadro 2000).
As a result I cannot use the Rotate View tool and probably many other functions too.

I reinstalled the previous version to check and this worked fine. I reinstalled the latest version and the problem showed up again.



Here is the first part of my system info.
 I hope someone can help me.
Thanks

System Info (first part)

Adobe Photoshop Version: 21.2.0 20200604.r.225 2020/06/04: 02a81f3015  x64
Number of Launches: 6
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.18939
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3296 MHz
Built-in memory: 32718 MB
Free memory: 20674 MB
Memory available to Photoshop: 29962 MB
Memory used by Photoshop: 69 %
ACP.local Status:
 - SDK Version: ^0
 - Core Sync Status: Unknown
 - Core Sync Running: Unavailable
 - Min Core Sync Required: Unavailable
ACPL Cache Config: Unavailable
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=-1920, bottom=1200, right=0
Display: 3
Display Bounds: top=0, left=2560, bottom=1200, right=4480
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=0
NumCLGPUs=2
NumNativeGPUs=0
clgpu[0].CLPlatformVersion="OpenCL 1.1 CUDA 4.2.1"
clgpu[0].CLDeviceVersion="1.1"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=1073
clgpu[0].CLName="Quadro 2000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLBandwidth=3.300000e+10
clgpu[0].CLCompute=131.493338
clgpu[1].CLPlatformVersion="OpenCL 1.1 CUDA 4.2.1"
clgpu[1].CLDeviceVersion="1.1"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=1073
clgpu[1].CLName="GeForce GT 520"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLBandwidth=8.000000e+09
clgpu[1].CLCompute=36.699058
License Type: Subscription
Serial number: 91190462648435898016
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Ronald\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  F:\, 111.8G, 102.7G free
  E:\, 55.9G, 55.7G free
  G:\, 12.0G, 6.91G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

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Adobe Community Professional ,
Jun 23, 2020 Jun 23, 2020

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Just an update, I installed a Nvidia Quadro p620 on my work PC, release date 2018 and Photoshop 21.2 is not detecting that either, Adobe you really need to look into this issue
Photoshop 21.2

Photoshop 21.1.3



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Community Beginner ,
Jun 23, 2020 Jun 23, 2020

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I have the same problem on Windows 10 and Radeon HD6570

https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-2-does-not-detect-graphic-card-a...

I spent 1hour with support but the only way to have back everything working has been to install previous Photoshop version but this is not a solution.

I hope Adobe will look at the problem soon.

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Adobe Community Professional ,
Jun 24, 2020 Jun 24, 2020

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Adobe can you please look at this issue

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Guest
Jun 24, 2020 Jun 24, 2020

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I have the same problem with PS 21.2 and Windows 7 using a Nvidia Quadro FX 1800.
In 21.1.3 it works like a charm, so I had to downgrade.

But how to get the Info, if the issue ist fixed?
The patchnotes only state "Some minor issues fixed".
Is there any source for more detailled infos?

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