P: (Oct) Photoshop Generative Fill Error This feature is not available in your region at this time.

[data5CC4]

Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?

[Kevin Stohlmeyer]

It looks like someone merged a bunch of posts into this recent post from 10 hours ago which was dealing with the AWS caused outage. Longer-term outages or connection issues are different than the OP. 

[Kevin Stohlmeyer]

@??? ???_??????6980 the AWS outage is affecting all Adobe services including Firefly. 

[??? ???_??????6980]

מה הכוונה?

למי אני צריך לפנות??

מה עושים ומה זה אומר?

ממש יזור לי כל תשובה!

תודה

[Kevin Stohlmeyer]

@??? ???_??????6980 you'll have to wait it out. There is no one to contact regarding this. Amazon servers are starting to come back online but staggered and throttled. Just be patient. 

[RondaSM]

Everything about generative features not working prior to today should be in it's own thread like it was before. AWS outage isn't our problem. It's something that was changed on the 15th.

[Kevin Stohlmeyer]

@RondaSM I've contacted the team. Hopefully they can split them back out. 

[zaram4481838]

Kevin Stohlmeyer

once it's the same - similar topic, you can't post separately, I had that issue when i tried to post intially.

[alexander_5788]

I created the original thread from the 16th that got merged - I agree that it's helpful to separate them as it apprears to be two different issues and should not be conflated.

It's been almost a week now since I have been unable to use generative functions as the problems started on the 15th.

[alexander_5788]

Also, a week seems like an inordinate amount of time to fix cruical Photoshop functionality that is affecting a large number of users.

[ImageworX]

@ Adobe tech dep: Last night i tried to attach credentials to work. That also gave an error. To all others: did anyone also experienced problems attaching/exporting credentials to a file?  Seems some servers are acting up on a broad scale. 

[alexander_5788]

For all experiencing this problem since last week, the two different bug threads have now been separated into different threads again.

1) for users that seem to have been affected by the Amazon issue (this thread)
2) for users who have been experiencing problems since the middle of last week: thread title has 16 October in the name.

[ivarex]

Bonjour, c'était pareil pour moi, l'iA ne fonctionnait plus sur tout le pack Adobe, mais ça viens revenir, tout refonctionne !! 

[BJOERN15C2]

It works for me again: Firefly 1 and 3 as well as Nano Banana in the Beta.

But was down from Thursday til yesterday. How do I get a refund? As a small agency, we pay roughly EUR 100 a day for your services.

[zaram4481838]

@Kevin Stohlmeyer  it's working in Trinidad now.. phew..