P: Photoshop 23.0 crashes when trying to use touchscreen

[Giulio Zanni]

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

[LastShotPhoto1]

Still crashing on microsoft surface. Not getting a dialog box, just a hard freze that I need to close with the task manager. works fine until I try to pinch to shrink or move the photo with two fingers.

[J453]

@HannahGrace.Face Update to 23.0.1 it should fix this issue.

[J453]

@Deleted User Thanks for submitting a crash log. Your issue is fixed by 23.0.1 update.

[Ester6C2A]

I'm using the Surface Book 3, the 23.0.1. update fixed the ability to gesture pan: left, right, up, down. But I'm still not able to pinch zoom in or out. I don't know if anyone else is having this problem. It doesn't crash when I try to zoom, but it doesn't zoom in or out either... What's going on?

[marke73287947]

I do not have any problems with pinch/zoom or any other gestures.

Dell 2-n-1
Windows 10 home
--
Regards,

Mark Erlenmeyer

[Constanza218323542ii3]

can someone tell me where to find the spaces plugin im so lost

[ishas50966954]

I am having the same issue, I am using surface pro as soon as I zoom in or zoom out using touchscreen the menu bar disappears the brushstroke doesn't show when I draw I have to zoom in/out to see where I drew. I uninstalled and reinstalled creative cloud but the issue is still not fixed. It does not crash but only way to is to restart and have same problem in 5 seconds

[J453]

@ishas50966954 pinch zoom is working fine for me here on a Suface 4.

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

[gunesg2097698]

I re-updated my photoshop to the latest version 23.0.2 hoping the crash problem would be solved,  the pen pressure wasn't working. Once I tried to close the programme it crashed. The problem is not solved for me. I'm working on a windows 10 64-bit. 

[Ester6C2A]

So I'm using Surface book 3, and the regular gestures pinch zoom doesn't work, I have to use the magnifying tool, and I can pinch zoom. If I don't use the tool, I can't do it. But the pan gestures work fine, no tool needed.

[J453]

@gunesg2097698 You are probably seeing a different crash. However, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html Start a new thread after you submit your crash with your email address.

@Ester6C2A Your issue has nothing to do with this thread. Please start a new discussion.

[Ester6C2A]

It doesn't crash, so I can't put in the crash report. It just doesn't do anything. It ignores then pinch zoom, or pans. But it doesn't crash or anything. But when I use the magnifying tool the pinch zoom works fine.

[gunesg2097698]

Hello, I turned on windows ink , on wacom pen settings and now photoshop works completely fine. Before that, photoshop was freezing after a short while so I couldn't have a crash report. In the earlier versions, in order to have a better experience you needed to turn the "windows ink" off and put a little script in the plug-in folder. But in this version, I think they changed it. So my problem seems solved for now =  ) Thanks for the help