P: Photoshop 26.8.1 Remove tool shows "program error" after using Generative Fill with Transparency

[bhpMB]

As the title says, I'm trying to use the new AI remove tool after removing some people using the Generative Fill tool, as the ai generated grass is usually more accurate when using Remove. This is something I have been doing since the remove tool came out, and it has worked without error until last week. Now, whenever I have used generative fill on an image, and I attempt to use the AI Remove tool, Photoshop says "Could not complete your request because of a program error", regardless of whether my selection includes the area where Generative Fill was used. I get the same result if I rasterise the Gen Fill layer, or if I flatten the image. However, if I undo the Gen Fill, or open a new image without any Gen Fill used on it, the Remove tool will work as it is supposed to. The file type does not seem to matter, as I have tried .dng, .psd, .png and .jpg and got the same results for all.

My question is, why might this be happening? Is it deliberate choice by adobe, or an unintentional bug? 

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum so that proper help can be offered.

Scroll down here to see a list of the forums:
https://community.adobe.com/

[bhpMB]

Apologies, I thought I had gone on the photoshop forum. Thanks for moving it over. 

[Claire H.]

Hi @bhpMB, Welcome to the Photoshop Community forum! Let's figure out the issue you're experiencing with the Remove Tool. To better help you with this issue, we would like a few more details. Can you send your system info, a screen recording of your issue, and a numbered list of the exact steps needed to replicate the issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

[bhpMB]

System Info:

Adobe Photoshop Version: 26.9.0 20250615.m.3113 818c498 x64
Number of Launches: 84
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.4351
System architecture: AMD CPU Family:15, Model:4, Stepping:1, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3194 MHz
Built-in memory: 31429 MB
Free memory: 20146 MB
Memory available to Photoshop: 24119 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 9.8.0
SAM SDK Version: 14.1.0
ACP.local Status:
- SDK Version: 5.6.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.4.0.31
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.0.0-beta.11
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0
NGL Version: 1.40.0.10
Chalkboard: Enabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3050 Laptop GPU
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3050 Laptop GPU UNKNOWN, NVIDIA
AMD Radeon(TM) Graphics UNKNOWN, AMD
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 3,964 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3072, 1920)
Display scale: 2
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=99595 -comment=Photoshop Version: Adobe Photoshop 26.9.0 20250615.m.3113 818c498 x64

[1 ms]
Start GetSnifferResult

[1359 ms]
Start sniffer 2025-06-20 18:56:14
# Photoshop Version: Adobe Photoshop 26.9.0 20250615.m.3113 818c498 x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=99595 -comment=Photoshop Version: Adobe Photoshop 26.9.0 20250615.m.3113 818c498 x64

{74 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY6
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,072, 1,920)
Dimensions: (3,072 1,920)
Display scale: 2
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3050 Laptop GPU index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3050 Laptop GPU
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY6
GPU accessible RAM: 3,964 MB
VRAM: 3,964 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,477 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2025-05-14 000000.000000-000
Driver age: 1 month
Driver version: 32.0.15.7652
Supports UMA: UNSUPPORTED
D3D-ID: 9698

Device 1
Name: AMD Radeon(TM) Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,472 MB
VRAM: 995 MB
Dedicated System RAM: 0 MB
Shared System RAM: 16,477 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: AMD
Driver date: 2024-05-08 000000.000000-000
Driver age: 13 months
Driver version: 31.0.24033.1003
Supports UMA: SUPPORTED
D3D-ID: 5761
End platform native
{444 ms}

{444 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3050 Laptop GPU
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 117 GB / s
Compute score: 1,944.86
Device name string: NVIDIA GeForce RTX 3050 Laptop GPU
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: gfx1035
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,230 MB
VRAM: 13,230 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 AMD-APP (3608.0))
Device version: 2.0 (OpenCL 2.0 AMD-APP (3608.0))
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 34 GB / s
Compute score: 142.27
Device name string: gfx1035
Device vendor string: Advanced Micro Devices, Inc.
Platform name string: AMD Accelerated Parallel Processing
Platform vendor string: Advanced Micro Devices, Inc.
End platform OpenCL
{1276 ms}

Exit code kExitNormal
End sniffer 2025-06-20 18:56:16
[kStatusNormal, kExitNormal]

[1360 ms]
Finish RunAllAPIs

[1374 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040491388527468112
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\baill\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 951.6G, 221.9G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE O O
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 792708d
AdobeOwl.dll Adobe Owl 5.5.0
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AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
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AGM.dll AGM O O
AID.dll AID DLL 1.0.0.58
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aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
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AXEDOMCore.dll AXEDOMCore 2025/03/06-19:12:03 79.4abff3a 79.4abff3a
BIB.dll BIB O O
BIBUtils.dll BIBUtils O O
CoolType.dll CoolType O O
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.2.0
dvaadameve.dll Adobe DVA 2025 25.2.0
dvaappsupport.dll Adobe DVA 2025 25.2.0
dvaaudiodevice.dll Adobe DVA 2025 25.2.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.2.0
dvacore.dll Adobe DVA 2025 25.2.0
dvacrashhandler.dll Adobe DVA 2025 25.2.0
dvaevefactory.dll Adobe DVA 2025 25.2.0
dvamarshal.dll Adobe DVA 2025 25.2.0
dvamediatypes.dll Adobe DVA 2025 25.2.0
dvametadata.dll Adobe DVA 2025 25.2.0
dvametadataapi.dll Adobe DVA 2025 25.2.0
dvametadataUI.dll Adobe DVA 2025 25.2.0
dvanet.dll Adobe DVA 2025 25.2.0
dvaplayer.dll Adobe DVA 2025 25.2.0
dvascripting.dll Adobe DVA 2025 25.2.0
dvastorage.dll Adobe DVA 2025 25.2.0
dvatemporalxmp.dll Adobe DVA 2025 25.2.0
dvatransport.dll Adobe DVA 2025 25.2.0
dvaui.dll Adobe DVA 2025 25.2.0
dvauxphost.dll Adobe DVA 2025 25.2.0
dvauxpui.dll Adobe DVA 2025 25.2.0
dvavulcansupport.dll Adobe DVA 2025 25.2.0
dvaworkspace.dll Adobe DVA 2025 25.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.3.0-uxp-b1d8c85
dynamiclink.dll Adobe DVA 2025 25.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
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ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
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ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
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ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
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libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.14
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libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.14
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.2.0
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mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
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opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.9
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.9
PSViews.dll Adobe Photoshop 2025 26.9
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svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-8.3.0-uxp-b1d8c85
UPIC 2.6.0

Required plugins:

Accented Edges 26.9 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.9 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.9 - from the file “Filter Gallery.8bf”
Average 26.9 - from the file “Average.8bf”
Bas Relief 26.9 - from the file “Filter Gallery.8bf”
BMP 26.9 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.3.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.3.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.9 - from the file “Filter Gallery.8bf”
Charcoal 26.9 - from the file “Filter Gallery.8bf”
Chrome 26.9 - from the file “Filter Gallery.8bf”
Cineon 26.9 - from the file “Cineon.8bi”
Clouds 26.9 - from the file “Clouds.8bf”
Color Halftone 26.9 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.9 - from the file “Filter Gallery.8bf”
Conté Crayon 26.9 - from the file “Filter Gallery.8bf”
Craquelure 26.9 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.9 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.9 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.9 - from the file “Filter Gallery.8bf”
Crystallize 26.9 - from the file “Standard MultiPlugin.8bf”
Cutout 26.9 - from the file “Filter Gallery.8bf”
Dark Strokes 26.9 - from the file “Filter Gallery.8bf”
De-Interlace 26.9 - from the file “Standard MultiPlugin.8bf”
Dicom 26.9 - from the file “Dicom.8bi”
Difference Clouds 26.9 - from the file “Clouds.8bf”
Diffuse Glow 26.9 - from the file “Filter Gallery.8bf”
Displace 26.9 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.9 - from the file “Filter Gallery.8bf”
Entropy 26.9 - from the file “statistics.8ba”
Export Color Lookup Tables 26.9 - from the file “Export3DLUT.8be”
Extrude 26.9 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.9 - from the file “FastCore.8bx”
Fibers 26.9 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.9 - from the file “Filter Gallery.8bf”
Filter Gallery 26.9 - from the file “Filter Gallery.8bf”
Fresco 26.9 - from the file “Filter Gallery.8bf”
Glass 26.9 - from the file “Filter Gallery.8bf”
Glowing Edges 26.9 - from the file “Filter Gallery.8bf”
Grain 26.9 - from the file “Filter Gallery.8bf”
Graphic Pen 26.9 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.9 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.9 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.9 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.9 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.9 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.9 - from the file “Filter Gallery.8bf”
JPEG 2000 26.9 - from the file “JPEG2000.8bi”
Kurtosis 26.9 - from the file “statistics.8ba”
Lens Blur 26.9 - from the file “Lens Blur.8bf”
Lens Correction 26.9 - from the file “Lens Correction.8bf”
Lens Flare 26.9 - from the file “Standard MultiPlugin.8bf”
Liquify 26.9 - from the file “Liquify.8bf”
Matlab Operation 26.9 - from the file “ChannelPort.8bf”
Maximum 26.9 - from the file “statistics.8ba”
Mean 26.9 - from the file “statistics.8ba”
Measurement Core 26.9 - from the file “MeasurementCore.8me”
Median 26.9 - from the file “statistics.8ba”
Mezzotint 26.9 - from the file “Standard MultiPlugin.8bf”
Minimum 26.9 - from the file “statistics.8ba”
MMXCore Routines 26.9 - from the file “MMXCore.8bx”
Mosaic Tiles 26.9 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.9 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.9 - from the file “Filter Gallery.8bf”
Note Paper 26.9 - from the file “Filter Gallery.8bf”
NTSC Colors 26.9 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.9 - from the file “Filter Gallery.8bf”
OpenEXR 26.9 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.9 - from the file “Filter Gallery.8bf”
Palette Knife 26.9 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.9 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.9 - from the file “Standard MultiPlugin.8bf”
PCX 26.9 - from the file “PCX.8bi”
Photocopy 26.9 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.9 - from the file “ChannelPort.8bf”
Pinch 26.9 - from the file “Standard MultiPlugin.8bf”
Pixar 26.9 - from the file “Pixar.8bi”
Plaster 26.9 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.9 - from the file “Filter Gallery.8bf”
Pointillize 26.9 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.9 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.9 - from the file “PBM.8bi”
Poster Edges 26.9 - from the file “Filter Gallery.8bf”
Radial Blur 26.9 - from the file “Standard MultiPlugin.8bf”
Radiance 26.9 - from the file “Radiance.8bi”
Range 26.9 - from the file “statistics.8ba”
Render Color Lookup Grid 26.9 - from the file “Export3DLUT.8be”
Reticulation 26.9 - from the file “Filter Gallery.8bf”
Ripple 26.9 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.9 - from the file “Filter Gallery.8bf”
Save for Web 26.9 - from the file “Save for Web.8be”
ScriptingSupport 26.9 - from the file “ScriptingSupport.8li”
Shear 26.9 - from the file “Standard MultiPlugin.8bf”
Skewness 26.9 - from the file “statistics.8ba”
Smart Blur 26.9 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.9 - from the file “Filter Gallery.8bf”
Solarize 26.9 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.9 - from the file “Filter Gallery.8bf”
Spherize 26.9 - from the file “Standard MultiPlugin.8bf”
Sponge 26.9 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.9 - from the file “Filter Gallery.8bf”
Stained Glass 26.9 - from the file “Filter Gallery.8bf”
Stamp 26.9 - from the file “Filter Gallery.8bf”
Standard Deviation 26.9 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 26.9 - from the file “Filter Gallery.8bf”
Summation 26.9 - from the file “statistics.8ba”
Targa 26.9 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.9 - from the file “Filter Gallery.8bf”
Tiles 26.9 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.9 - from the file “Filter Gallery.8bf”
Twirl 26.9 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.9 - from the file “Filter Gallery.8bf”
Vanishing Point 26.9 - from the file “VanishingPoint.8bf”
Variance 26.9 - from the file “statistics.8ba”
Water Paper 26.9 - from the file “Filter Gallery.8bf”
Watercolor 26.9 - from the file “Filter Gallery.8bf”
Wave 26.9 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.9 - from the file “WIASupport.8li”
Wind 26.9 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.9 - from the file “WBMP.8bi”
ZigZag 26.9 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.2.0.14 - from the file "Required Folder"
CmdN: 1.25.22
FMS: 1.9.9
UAM: 1.2.8
UAB: 2.18.0-16
UAB4: 5.24.0
Loaded at: 510 ms - launch time impact: 43 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.16.0.0 - from the file "Required Folder"
Loaded at: 5931 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 30.26.0.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.8.0.0 - from the file "Required Folder"
Loaded at: 529 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.20.0 - from the file "Required Folder"
Loaded at: 530 ms - launch time impact: 0 ms
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 532 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"
Loaded at: 5180 ms - launch time impact: 6 ms
CC Libraries Panel (Prepared) 4.11.89.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\"
CAPTURE: 2.0.41 STOCK: 4.2.7
Generative Workspace (Prepared) 0.0.20.0 - from the file "Required Folder"
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.3.7.0 - from the file "Required Folder"
Loaded at: 5932 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.8.0.0 - from the file "Required Folder"
Loaded at: 5932 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5181 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5182 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2505.123.1.1 - from the file "Required Folder"
Loaded at: 5934 ms - launch time impact: 1 ms
Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"
Scan time: 0 ms - entries: 41

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\capture\capture.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\manager.html”

Installed TWAIN devices: NONE

Steps to reproduce:

1. Open image in photoshop

2. Make selection anywhere on image

3. Use 'Generative Fill' tool on selection

4. OPTIONAL: Rasterize Generative Fill layer OR flatten image

5. Create new selection anywhere on image

6. Select 'Remove' tool (next to Generative Fill)

7. Photoshop will state there has been a 'program error'

[shannon_3880]

Hello all, I'm posting this here in case it's helpful to anyone else as I've spent quite some time in the past 2 days trying to get it sorted. 

Remove Tool will throw error "Could not complete your request because of a program error" on the current and previous Photoshop versions (at least) on Windows 11 (at least) when these conditions are met:

• The image is an object against a transparent background (I have not tested whether a single transparent pixel is enough to trigger this) (it does happen even when the transparent pixels are nowhere near the area you're using the Remove Tool) 
• The Remove Tool is set to "Auto (May use generative AI)"

These conditions cause the error to happen 100% of the time in my testing. However, if the image has some transparency but the Remove Tool is set to either Generative AI on OR off, it will not happen - only Auto. If the tool is set to Auto but there is no transparency the error will not happen.

So if you are getting this error intermittently as I was and you are feeling frustrated, I hope this helps. I have reported this to the Support team but I doubt there is anything more they can do for me, I just hope it's fixed in a future version.

In case it's helpful to those teams, this is how the logs look: 

[2025-07-02_11-05-47][27144][Warn] [general] Removing focus failed on node: sp-button
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-47][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool
[2025-07-02_11-05-48][22616][Warn] [console] [DP] tool not found in model. removeTool

[Ged_Traynor]

@shannon_3880 just tested on my system, and I was able to replicate the issue

[Sameer K]

Thanks for adding the details. I've also recreated this and merged similar reports. The team is investigating this now. 

Sameer K

[TimKamppinen]

I am also having this issue on Mac, using the remove tool with generative AI (either "On" or "auto" ) gives me this error message. I have had the problem randomly go away and then it starts working normally but I don't know what caused that. But I get the error message every time when I first open photoshop, it's only after I've been working a while that sometimes it will randomly fix itself.

[riawaugh]

I am getting the same error on Mac and found that the remove tool works fine when used first in the editing process but when I try it after aligning layers or any masking, the error pops up. So until this is fixed I try to do all my remove tool process first or if that is not possible, I stamp the visible layers, then convert this layer to a smart object, double click to open the smart object, then flatten the image, make my edits using remove tool, then save back into the original. A bit of a clunky workaround, but perhaps this process will help someone else experiencing this bug with the remove tool.

[riawaugh]

Additionally, I found that if I hide a layer, then it generates an error, but if I move the layer I want to use the remove tool on to the top of the stack it works fine.

[TimKamppinen]

I have also found a situation where I have multiple layers, get the error, but if I flatten the image it works fine. However from that point I moved forward and was unable to get the error again even with multiple layers. But if I reverted to the history state before flattening, it gave me the error again.

[TimKamppinen]

Just tried the smart object workaround and it was successful for me (key part is doing "flatten image" after opening the smart object). So "flatten image" is the way to get rid of the error, and if you don't want to actually flatten everything you can do it inside a smart object and use the remove tool (with generative ai either ON or AUTO) there.