P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Amanda29317969c6dd]

whats the number you called

[kevin stohlmeyer]

@Amanda29317969c6dd We cannot post numbers on here as they vary based on geo location. The solution is pinned to the top of this thead. Follow those directions.

[Lumigraphics]

Delete the Adobe beta apps and don't reinstall them. You should EXPECT problems with betas, that's why they are released for testing only, to find those problems.

[PagamosPorBasura]

Photoshop (Any version available on Clud App) isn´t working at all

It stays frozen until prompt NOT RESPONDING

Tried unistalling, removing, uninstalling again....Nothing.

Please comunity help

I´m Using Mac SIliconM2

[PagamosPorBasura]

You better fix this really quick, because when the monthly payment don´t go through, first thing you do it´s cutting access. 

[phototom1]

uninstall ALL BETAS uninstall PS re Install PS restart
Tom Harvey

[phototom1]

uninstall Betas, uninstall PS ,reinstall PS restart.
Tom Harvey

[kevin stohlmeyer]

@phototom1 please stop posting the same reply multiple times.

[FVM Studio & Solution]

thats rigt thanks

[TheDude309]

Thank you, this worked!

[R3V]

While Adobe should have fixed this issue by now, I did find that uninstalling the following worked for me after I wasted an hour trying everything I could think of. 

Unisntall:

• Media Encoder beta
• After Effects beta
• Premiere Pro beta and
• Character Animator beta

[RUFFSTUFF Media]

700 replies ago...