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P: Photoshop creates a gude log while working with files

Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

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correct answers 1 Correct answer

Adobe Employee , Feb 23, 2023 Feb 23, 2023

Thank you everyone for your patience. This issue has been fixed with the release of 24.2.

 

Thank you,

Cory

Status Fixed

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Explorer ,
Feb 12, 2023 Feb 12, 2023

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Can you  not read? As per Jane's message 10 Feb "When there is a fix, Adobe staff will announce it in this thread and it will be marked correct. In the interim, use one of the workarounds that have been mentioned."

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New Here ,
Feb 12, 2023 Feb 12, 2023

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As of 02-12-2023  Adobe Photoshop Version: 24.1.1 20230112.r.238 4bbfa7a x64 STILL does this.

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New Here ,
Feb 12, 2023 Feb 12, 2023

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I've updated my GPU drivers, unticked Enable Generate in plugins, and I have a new PC so my photoshop settings should already be on default. I've also tried rolling back one version.

 

Nothing helps me to use Free Transform.

This is what I get when I run User Diagnostics:

 

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
0 address: 0x00007FF7354F1432 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7334B437C base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7334B38D9 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7329135E4 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7329134A9 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7329132A9 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF732922BCD base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7334F5FE5 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7334F8E77 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7334F88CA base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7334D8196 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF730D5AC08 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF730D5AC9D base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF730D4DA6F base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF730D65281 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF73105F896 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF730D503C6 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF730FD4762 base: 0x00007FF730590000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFBA6167614 base: 0x00007FFBA6150000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFBA77E26A1 base: 0x00007FFBA7790000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 



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Explorer ,
Feb 12, 2023 Feb 12, 2023

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I realize this is a known bug and is being fixed, but I thought I'd provide my information in case it helps things:

On Photoshop 24.1.1 (most recent as of posting date), whenever I open 3rd-party PSD files the following GUDE log file is generated in its driectory:

 

---

09:31:39:497 [ALWAYS] GUDE Logging Started
09:31:39:516 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
09:31:39:516 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure
09:31:39:516 [ERROR] Initialize resume cache pointer failure
09:31:39:516 [INFO] gude policy POLICY_USER limit (2,2,1) chunk 2097152, chunking (UL 0 DL 1), resXfer 1, adapt 0, NSURL 0, timeout 86400
09:31:39:516 [INFO] Initialized -- gude-lib version: v0.12.1 app: gude
09:31:46:092 [WARN] Ignoring attempt to reinit logging to \gude at level 4 retaining 3 days of logs
09:31:46:092 [INFO] SqliteResumeCache::SqliteResumeCache basedirectory is null/empty
09:31:46:092 [ERROR] SqliteResumeCache::CreateSqliteResumeCache creating resume cache pointer failure

---

 

Nothing fails and PS still works fine as far as I can tell.

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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I have not got 24.2 yet!

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Explorer ,
Feb 13, 2023 Feb 13, 2023

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Don't panic, neither have I in the UK. I'm sure it will come when it's ready. 

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Participant ,
Feb 13, 2023 Feb 13, 2023

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Don't panic - it's not fixed in 24.2 either

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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Thanks for letting us know.  I'll not do 24.2 either 🙂

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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Please note that 24.2 is not fully rolled out. It's not available to me yet (in the United States) to confirm if this issue is fixed or not. I see that 24.2 is listed as the latest Photoshop version here. If you can confirm you are running 24.2, let us know if it is fixed and where you are (generally) located. Meanwhile, I've asked Adobe for some clarification, so we don't continue to speculate.

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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@J E L is correct in that the 24.2 build which is rolling out should have the fix for this.  If customers are still seeing this bug, please wait until you have downloaded the 24.2 build and can confirm that it is in fact still an issue and then start a new post so the team can track what system configurations are still at play.

 

Thank you,

Cory

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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Thank you @CoryShubert and Photoshop team!

 

Jane

 

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Explorer ,
Feb 14, 2023 Feb 14, 2023

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24.2 build? I just got the 24.11 today.
These gude.log files are driving me crazy.
When will the 24.2 build be released in germany?

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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@thorstent40082701 it might take up to 24 hours to replicate across the globe. hit the check for updates button regularly, and you'll be all set!

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Explorer ,
Feb 14, 2023 Feb 14, 2023

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@PECourtejoie 

I will try, thank you!

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New Here ,
Feb 15, 2023 Feb 15, 2023

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same problem but 2/15/2023

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Everytime I open a file and edite it in Photoshop, it puts a gude file in that folder that I cant remove until I close photoshop. This just started happening and has never happened before. Is there any way to prevent this from occuring? Its very annoying and constantly interrupts my work flow. Any suggestions are welcome.

Also I'm using a PC, in case that helps.

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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It would be helpful if you would review the other posts in a thread before posing a question -- which results in an email to scores of people who are watching this thread.

 

You would find your question has been more than adequately answered if you did so.

 

Thanks!

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Explorer ,
Feb 16, 2023 Feb 16, 2023

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Hi mate - we are all awaiting the 24.2 update which fixes this as Adobe have been aware of it for a few weeks. Depending on where in the world you live, the update launch has been delivered to some lucky folks, but not us yet in the UK. Don't panic, it will be resolved. 👍

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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quote
Don't panic, it will be resolved

This problem has been "solved" since April of last year...

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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Zitat LagunaJim!: 

Es wäre hilfreich, wenn Sie die anderen Beiträge in einem Thread überprüfen würden, bevor Sie eine Frage stellen - was zu einer E-Mail an Dutzende von Leuten führt, die diesen Thread beobachten.

Sie würden feststellen, dass Ihre Frage mehr als ausreichend beantwortet wurde, wenn Sie dies täten.

Danke!

 

Es wäre noch hilfreicher, wenn Adobe den Fehler endlich behebt und das angekündigte Update überall liefert

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Participant ,
Feb 16, 2023 Feb 16, 2023

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@LHClub No it hasn't. Hacks, workarounds and all the other hoops everyone is suggesting we jump through are not a solution to a fundamental issue. Adobe broke the basics of how windows works. You don't need or expect locked, junk files to be created when you double-click a file to open the associated application. Until Adobe fix it, it's not "solved".

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

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THIS HAS BEEN GOING ON FOR SOME ,ADOBE SAY THEY GOING TO FIX IT!!
Peter

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New Here ,
Feb 16, 2023 Feb 16, 2023

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No it is not !

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Engaged ,
Feb 16, 2023 Feb 16, 2023

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Problem still persist with latest updates ... this issue has now reached a level of unprofessionalism that is frankly astonishing.  I'm a software engineer going back to DOS days thru to today's .NET 7, Angular, Blazor, etc. and I've never seen a company with so many developer resources fail so miserably.  I'm lost for word given how long this problem has persisted

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Engaged ,
Feb 16, 2023 Feb 16, 2023

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24.2 still an issue ... so sad your developers can't figure this out, they're obviously just in guess mode now ... contact me if you want me to show them how to setup remote debugging tools as they clearly seem clueless.

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