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FeedbackCommunityMember
Inspiring
August 17, 2021

P: Photoshop Ghosting Background

  • August 17, 2021
  • 52 replies
  • 51050 views

PSD 22.5.0

MAC OS Catalina 10.15.7

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    52 replies

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    E
    Evil Adrian
    Participant
    August 23, 2021

    Snce the last download of Photoshop, when i open a file, in the background of Photoshop apear a strange things like pixels, when I use the zoom tool is worst.

      Onikun
      Onikun
      Participant
      August 25, 2021

      Hello,

      I think this is the most annoying problem i've ever had. A few days ago Creative Cloud automatically updated Photoshop and I guess that started happening after that. When you zoom in or zoom out on the screen or move the layers the whole screen is distorted. I reinstalled the program but it didn't work. It gets better when you turn off the GPU, but this time it's hard to design because it's so slow, which makes it impossible to design. If you choose CMYK instead of RGB color mode, it will be resolved. But of course single color mode is not enough to work. I need to solve this problem urgently, please help.

      Photoshop - Version 22.5.0
      macOS Catalina - Version 10.15.17
      iMac (Retina 5K, 27-inch, 2020)
      3,8 GHz 8-Core Intel Core i7
      64 GB 2667 MHz DDR4
      AMD Radeon Pro 5500 XT 8 GB

      E
      Erika Karl
      Participant
      September 11, 2021

      I have the exact same issue with the exact same equipment, just a little more Memory....

      Photoshop - Version 22.5.0
      macOS Catalina - Version 10.15.17
      iMac (Retina 5K, 27-inch, 2020)
      3,8 GHz 8-Core Intel Core i7
      72 GB 2667 MHZ DDR4
      AMD Radeon Pro 5500 XT 8 GB

       

      How did you update the driver on the AMD Radeon Pro 5500 XT 8GB? When I go to the AMD website, I don't see any options to update the driver for an iMac. So I tried to click the "Deactivate Native Canvas" option, and Photoshop just chugged, there was a super annoying delay whenever I resized my brush or moved the canvas around. (and yes, I remembered to restart Photoshop whenever I made a change)

       

      So... I reverted back to Photoshop Version 22.4.3 and it works perfectly with no issues. So, that means the issue is 22.5.0

      J
      Jang8881
      Participant
      August 23, 2021

      After the latest update, whenever i open a new document, these weird pixels appear. They stay still at the exact position, no matter i zoom in or out. Does anyone know how to fix this? I'm using Macbook Pro 16" 2019. Thanks.

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      August 23, 2021

      Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

      Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

        J
        Jang8881
        Participant
        August 23, 2021

        Turning on Deactive Native Canvas does help fix the problem. Thanks!

          F
          FeedbackCommunityMemberAuthor
          Inspiring
          August 22, 2021

          I'm experiencing the same problem with Intel HD Graphics 4600 on an Intel Core i5-4310M (Windows 10 Pro 21H1). Deactivate Native Canvas seems to have solved the issue.

          Mark C. Dahm
          Community Manager
          Mark C. DahmCommunity Manager
          Community Manager
          August 20, 2021

          This problem did not reproduce on all systems here, and we had a fix that addressed the problem on the customer's systems that had the issue, so we thought we had it fixed; sorry for the inconvenience; the range of GPU hardware is vast and some combinations (that we don't have readily available to us) can exhibit issues.

          sseb_
          sseb_
          Participant
          August 20, 2021

          @mark_dahm Same issue happening with my Windows 10 program. Running a 1070 ti graphics card. Turning off the native canvas fixed it, but I'm pretty upset that a program update could make it through testing with this large of an issue.

          J
          J453
          Legend
          August 19, 2021

          *Stephen Joyner

          Try this: Deactivate Native Canvas under Preferences > Tech Preview.

          Restart Photoshop

          F
          FeedbackCommunityMemberAuthor
          Inspiring
          August 19, 2021

          @JeffreyTranberry I tried both suggestions in this thread but it still doesn't work for me on my surface pro.  Can you please help me fix this?

          F
          FeedbackCommunityMemberAuthor
          Inspiring
          August 18, 2021

          Same!
          How do you fix it? I need to use photoshop for work. I'll get fired.

          Mark C. Dahm
          Community Manager
          Mark C. DahmCommunity Manager
          Community Manager
          August 18, 2021

          Go into Photoshop Preferences > Technology Preview and check 'Deactivate Native Canvas', then restart Photoshop. We're investigating the issue.

          F
          FeedbackCommunityMemberAuthor
          Inspiring
          August 18, 2021

          OMG! Thank Jeff the Deactivate Native Canvas under Preferences worked I didn't have to update to Big Sur. Thanks again I really appreciate your quick response.

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