P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

[gabriel5E9E]

Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

Already updated to the 25.5.1 version.

[Sameer K]

Hey, @Why_ATL. 

You're in the correct folder; instead of just Photoshop, empty all the contents of the CCX folder. 

Thanks!
Sameer K

[garry101]

Uhh ohh! where is the CCX folder? 🙂 and or following your advice below - ....How do I do it on a mac?  🙂

[Why_ATL]

Thank U. It worked!  Now I can move on from this and get back to work. 

[Kaua_allow]

Instalei recentemente um plug-in autorizado da Adobe no programa Photoshop, porém ao reiniciar o programa, a interface está cinza, não esta o mesmo de antes. Já realizei a desinstalação do programa e reinstalação, assim como o reiniciamento do PC, porém de nada resolveu, teitei contato com a Adobe mas não obtive retorno. (o que funcionou foi eu pegar uma versão antiga, ai sim obtive sucesso, mas, como dito, uma versão desatualizada).

Aguardo retorno.

[Jeff Arola]

Looks like what has been reported in this thread:

There is a fix posted

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-v25-5-1-amp-v25-6-opening-with-b...

[Bryan T. Valdivieso]

Thank you greatly, @Sameer K! 

It worked! The only part I did not understand was: "Hold down the Option key & click on the 'GO' menu from the top & select Library." 

But, I read in one of your comment replys to clear all the folders in CCX and not just Photoshop. It totally worked! Thank you greatly again, @Sameer K!

[Fire Russ]

Is there an issue with Photoshop Home Screen? 
Both my girlfriend's and mine have gone blank. Neither of us changed any settings.  We have tired disabled the Home Screen option and re-enabled the show Home Screen button in settings.
This didn't fix the issue at all. 

[dragantomas]

Hi there,

I dont know what is happening here, suddenly every time I start up photoshop on its own I get this blank photoshop window frame on the startup (see screenshot)

If however I open a picture from Bridge its okay, photoshop shows fine.

What is going on here and how to bring it back to the old. I have the last version of Photoshop and Bridge and MacOS.

 

[Karan_Chauhan]

this same thing is happening with my macbook.

[Kevin Stohlmeyer]

@Bryan T. Valdivieso on a Mac in the Finder window go to the "Go" Menu and hold the Option key. A hidden Library directory will show.

[EclipseGFX]

Thanks Sameer!!! That worked and all is back to normal!! 

[digitalcoffee]

just a follow up... once the screen came back I renamed that folder back to the orginal name and photoshop is still working fine.

[garry101]

I know it's me and I am on a Mac - but how do I do this part   Press Windows + R & type in - %appdata%\Adobe\CCX Welcome  & click OK.  Don't know how to do that on a Mac  Thank you and appreciate any and all help

[robbyn30297452]

So is this the right place and do i delete all the stuff here? 

[Dyllon29809546aj6o]

How did you find this folder?

[Dyllon29809546aj6o]

I'm trying to find where to begin step 2, I have never had an issue like this before so I don't know what "C:\Users\useprofilename\appData\roaming\adobe\ccx welcome" means. Is this on creative cloud app? I've tried researching where to begin these steps but am having troubles.

[Joshyi3]

Welp, lol Looks like we are all  in this situation 😛 

[RCB1960]

Home Screen Displays if you are Logged out of your Adobe Account,

I'm also experiencing this problem on a Mac using Sonoma using the latest Photoshop 25.5.1.

Maybe this will help your investigation. I noticed that I see some object outlines before the home screen goes fully black.

I found that if I log out of my Adobe Account and then launch Photoshop, the Home Screen displays correctly. However, a couple of seconds after I log back in to my Adobe Account the Home screen flashes and goes black. 

[The Haven 9]

I have the same. Need Abobe to update with a new version to fix this please.

[laxwresler]

Have same issue.  Literally working in Photoshop and my home screen just went blank. Can't find anything to bring it back. UGH!

[garry101]

This makes no sense and does not work on a MAC - Please advise 2 days now and paying a lot to Adobe to creative cloud an all the photoshop goodies - thank you!

[kuromichiyo]

Worked perfectly for me, thank you. I'm very new to this and just got my Adobe plan last week. I was worried I somehow corrupted the damn thing barely even a week of having it!

[edd5C08]

Same issue here--blank home screen, and even when a document loads after opening it in recent files, it lags when I try to do anything. Using a brand new Mac M3 Pro so I know it's not my machine. Tried reinstalling and even restarting my computer but to no avail. 

[Andrés M]

Abro Photoshop y me sale esto en blanco, sin las opciones previas para abrir un archivo nuevo o recientes... 

Alguien sabe como restaurarlo para que se vuelvan a ver las opciones?

Gracias! 😄

[Jeff Arola]

See this thread here for a fix:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-v25-5-1-amp-v25-6-opening-with-b...

[Jeff Arola]

See this thread here for a fix:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-v25-5-1-amp-v25-6-opening-with-b...