P: Undo / History is not functioning as it should (Photoshop v24.1)

[Jason_JLD]

Command+Z is acting erratic and is not reverting to the prior state. I've experienced it undoing several recent changes but also jumping to random layers. Is there a bug? Can you please advise?

Running 24.1 on Mac (Ventura)

Thank you,

Jason

[ipottersmith]

Today a student of mine pressed an arrow key to nudge an object, and was sent back in her history MANY steps. This occurred seemingly at random, repeatedly, and always to the same history state. Even *after* quitting photoshop completely and reopening the document. Does anyone have any insight into why?

This was CC2019 on a new MacBook Pro running Mojave.

[Daniel E Lane]

How did you go back ANY history states after closing and reopening? It doesnt save the history in the file, so there is no history states to go back to. Or do you mean you repeated steps and it did the same thing again? If that is the case, was she hitting only an arrow key, or was there any other key hit at the time? Was an actual layer selected in the layers panel or were they highlighted on something in the history panel and "nudging" through their history?

[ipottersmith]

It remembered the file’s history even after quitting and relaunching, which definitely isn’t supposed to happen, but it seemed to anyway. A layer was selected along with the move tool, and she didnt press any additional keys.

[Daniel E Lane]

Wow, that is different to say the least! Have you tried it with the same file on a different computer to see if it does it there as well? If it does, you need to contact Adobe directly because that is one crazy anomaly. If it doesn't happen on another machine, I would say the easiest thing to try first is to reset the preferences in Photoshop. If that doesn't do it, I think your best bet would be to uninstall photoshop and reinstall.

In case you need help resetting preferences...

1.     Open the preferences window.

2.     Click on the General tab

3.     On the right side of the window, toward the bottom, there is a button that says "Reset Preferences on Quit", click that.

4.     Close down Photoshop, wait a few seconds and restart. Then see it it helps.

[designd39194439]

This happens to me all the time and I loose my progress! This isn't a fluke. How to fix?

[TheDigitalDog]

Try resetting your preferences (the easiest way is in Preferences>General>Reset on Quit). Any better? 

[Jason_JLD]

Hi,

That didn't work. With the latest update, Photoshop doesn't seem to be remembering a huge chunk of steps. (I paint and composite primarily.) When using command+Z, Photoshop jumps back to roughly "5-10 min ago". I rarely use "History" but maybe that's what's causing this to occur? Maybe it's jumping back to when it was last saved/autosaved?

I appreciate the help,

J

[TheDigitalDog]

I need a more step-by-step or video of what you are doing. I opened a multi-layered document and inverted two layers (command I), applied a clone to one, then did multiple Undo's, and everything worked as it should. The last layer that had an edit remained the focus in the Layer Palette.

I'm on Ventura and the latest version of PS. I can't replicate it. 

[bodhitrent]

ARGH! This keeps happening to me!!! It is SO frustrating! Is there a way to find all of my history? I mean find the history that seemed to disappear.... ? 

[Jason_JLD]

I discovered that if I "load selection", or select a layer's bounds, History will stop recording.

[Jason_JLD]

I've found that history stops recording altogether. I'm unable to replicate it. Is there a preference or hotkey or something that may invoke this?

[iamreeves]

J, you are not alone in this! I have been having this exact same issue ever since I updated to the latest Photoshop.

I'll be working along (la da da), I hit CMD Z maybe once or a couple times in a row and then BAM! My file jumps back to an earlier state maybe 30-60 minutes ago? And I lose everything I've just been doing. With absolutely no way to REDO or get back all that work. It totally feels like a glitch. An incredibly frustrating one. 

Would love some insight or help on this as well.

Thanks!

[limerick77]

App version: 24.1

Windows 11: up to date

Step 1: Use brush tool to create several brush strokes on a layer (maybe 5 or more)

Step 2: Hit CTRL + Z twice in a row

Expected outcome: Two brush strokes undone on the layer

Actual outcome: All or several brush strokes lost. If new layers were created during the working session, those were lost as well. Could not recover progress in history. Edit<Keyboard Shortcuts was checked to ensure keyboard functions were not altered. Toggle Last State was then disabled as a shortcut, however this did not change the outcome. CTRL + Z was carefully pressed each time, but this did not change results. A second computer was used, and the same outcome occured.

I switched to the previous 24.0.1 version of photoshop, and that is when the issue immediately resolved and I got the expected outcome. I am not an expert, so I apologize in advance if I missed something.

[Bojan Živković]

I can not reproduce problem, everything works fine on Win 11 running Photoshop 24.1.0.

[limerick77]

I forgot to mention just in case it makes a difference, the Legacy Undo Shortcuts checkbox under Keyboard Shortcuts and Menus was also not in use. Thank you!

[limerick77]

The problem occured on 24.1 and resolved when I used 24.0.1 [typo corrected by moderator] PEC

[limerick77]

Sorry I made a typo and meant to type it resolved when i used 24.0.1 in my last comment.

[gostovah]

I am also having this problem, this is absolutely unacceptable and needs to be fixed. I had no clue what was triggering it, but it can't be reversed, you'll be painting and then you are on a version from 20 minutes ago on your work! 

[PECourtejoie]

I remember of another user pointing out History issues. Will relay to the team.

[Jason_JLD]

I should add that I select the layer bounds and then Hide the selection lines. Perhaps Command+H is implicated?

[deebaroo]

I am also experiencing this issue.

I will Undo some action using Cmd+Z and the history will be set back maybe 30-60 minutes in the past. All the recent actions that should be available in the History panel are then missing. 

The last time this happened, the history state was set back farther than where it was when I last saved the file. By selecting File > Revert I was able to at least recover some of the work that was lost. Everything that I had done to the file after the save was missing from the History panel. 

I tried opening the auto-recover file, but there weren't any files in the AutoRecover directory. 

It happens unexpectedly. Most of the time Undo will perform as expected. The randomness makes it difficult to reproduce, especially when it sets the history back about 30-60 minutes back. You'd have to rely on your memory to retrace all the actions leading up to it.

This is with the latest version of Photoshop on Mac OS. I've lost 3-4 hours of work over the past week. I've been trying to save my work obsessively to compensate, which has helped to a degree, but I have still been losing work. Now I recoginize that it happens after performing an Undo, it's either save my work before each Undo or rollback to  the previous version of Photoshop.

[TheDigitalDog]

Step 1: Use brush tool to create several brush strokes on a layer (maybe 5 or more)

Step 2: Hit CTRL + Z twice in a row

Expected outcome: Two brush strokes undone on the layer

Actual outcome: All or several brush strokes lost.

Again, all working on my Mac. Maybe a Windows bug/issue. 

Anyone on Mac see this, if so, what version of the OS etc?

There IS an obscure history bug where the Info Sampling moves from (as set) Lab values back to RGB with History. Adobe knows about this one. 

[Jason_JLD]

I am on a Mac. Everything is the latest version.

[PECourtejoie]

@TheDigitalDog Andrew, Stefan Klein ran into the issue as well.

[TheDigitalDog]

All I'm saying is: I can't replicate with the steps provided. Those are the worst bugs to track down.