P: White squares/Boxes appear

[santiagos33828144]

I have been having this annoying problem for several weeks now. None of the solutions on the internet work at all. If this is your first time reading about this problem, these are the solutions I've seen so far (none of them is a real solution, each one causes other problems):

- Uncheck "Use graphics processor" in the performance tab in configuration. Result: It disables the rotating canvas features for Wacom tablets after a couple of minutes or just instantly.

- Check "Deactivate native canvas" and/or "Older GPU Mode (pre 2016)" in technology previews tab. Result: It becomes absurdly lagged, it is useless to work, just moving the canvas makes it go at 1fps.

I also have all my drivers updated (GPU, Windows, Wacom), PS updated, and with priority for the GPU. Is there any real solution for this? I have an RTX 3080 8 GB. This should not happen.

[michaljanata]

White boxes bug still present in PS 2025.

And there is no Disable native canvas option.

No matter what option is selected in Older GPU checkbox.

[HayPro]

I can confirm this bug. White boxes continue to appear for years, on different versions of Ps, even with different graphic cards.

I've got an RTX 4070 Super with the latest drivers. Checked both Game Ready and Studio drivers and getting the same issue.

So the only workaround fixing this is turning off the GPU Composition option.

But of course it's a big trouble that Adobe keeps ignoring such a common problem.

[Defiant Badger]

Just today too i wanted to use art boxes, a feature ive long neglected
because the mentioned unavoidable graphics bugs and yes it is indeed still
an issue for me. lowering the performance settings helps but then of course
you have a very jarring and rough experience

ive basically downloaded software to make up for the usual lack of
artboards, which is a pain and no true substitute. why adobe insists on
boiling the ocean and draining the drinking water with ‘AI’ when this issue
has persisted for so many of its VERY long paying customers i think we can
guess is the result of something rhyming with corporate sneed

[uesix]

Unbelievable it is still a bug! Adobe softwar [removed] ... unbelievable.

[c.pfaffenbichler]

What have you done for all-purpose trouble-shooting so far? 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

[uesix]

I again disabled "GPU Compositing" on an iMac Pro and now it "works"?!

There is no restarting issue, it's only a buggy software like the still annoying flickering cursor while having Photoshop and Illustrator opened ... which never got repaired like so many other things. This bug here again is so old that it is crazy that a so expensive software just does not get fixed properly.

[c.pfaffenbichler]

Again: 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

[uesix]

It does absolutely not make any sense to me turn of my Graphic Processor. That is absolutely no workaround.

I have a powerful Graphic Processer to use it explicitly for complex graphic issues! So why should or would I turn it off? As I wrote disabling "GPU Compositing" on an iMac Pro made it "work" at least .

[c.pfaffenbichler]

Unless you are willing to do at least basic trouble-shooting you should not throw baseless accusation about. 

So again: 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

[OHCreative]

Come on, he makes a fair point.  I also have a powerful workstation that speeds through intensive tasks on 3D apps, video compositing and 4k gaming, and yet, in Photoshop I get white boxes on my canvas whenever I use Artboards.

My GPU is 2024 model, and cost £800, and this issue is still happeening - and has done across multiple PCs and multiple installs of Photoshop.

You say Turn off Graphics Processor or Set GPU to pre-2016 model as a workaround. Does it work? Yes. And then Photoshop runs like an absolute dog and the screen refresh rate becomes hideous. So no wonder he doesn't want to use that "solution". 

It's not good enough. Adobe needs to fix this stuff. There's a ton of bugs and 'workarounds' extant in the Photoshop build that have been issues for YEARS, and they are still adding half-assed Beta functionality that nobody asked for.

[uesix]

@OHCreative  you're so right ... same with Illustrator, Premiere, Media Encoder and so on ...

And writing a bug report: Who cares? I did not get answer there for years. Only answers, not to talk about solutions ;D

The Adobe motto: We throw new gadgets in every update but there is no interest to get the old stuff fixed, anywhere. Never change a not running system, as you can find a beta-workflow to let dumb-users fix it with less performance and spend more time and research in great user forums.

At least there are really helpful users, one of them always finds a way to overcome Adobe bugs. That's really great! Thanks a lot to all of you.

[c.pfaffenbichler]

You say Turn off Graphics Processor or Set GPU to pre-2016 model as a workaround. Does it work? Yes. And then Photoshop runs like an absolute dog and the screen refresh rate becomes hideous. So no wonder he doesn't want to use that "solution". 

@OHCreative , I disagree. 

Disabling Photoshop’s GPU-usage is a matter of diagnostics, not so much a work-around. 

But @uesix seemed to refuse to perform even such a basic step. 

And you may well have exhausted the GPU-driver- and GPU-Advanced Options-related trouble-shooting options, but @uesix did not indicate anything of the kind as far as I can tell. 

[OHCreative]

Hey, I'm not getting at you, and we do appreciate the time you take to help others will their issues, but this is one particular thing that really grinds my gears with Adobe - we report this issue, and have been doing so for years, and nothing gets fixed.  IIRC it's never even shown up in "Known Issues", despite it being very well known. It's just ignored.

[uesix]

@c.pfaffenbichler  I did not refuse anything. I wrote that disabling GPU composition did already work, so there is no need to turn of the whole GPU performance! It is obviously directly related to the composition feature.

Of course disabling the GPU will have the same effect.

But there is no reasoning in turning off everything, while it is already clear, that there has been a much more specific source been identified.

Today I turned on "GPU Compusiting" again and now it works. So it even seems it depends on Photoshops "daily performance". Great.

[Dave MP]

User: "Your software doesn't work properly, can you help me?"

Adobe: "Did you try resetting your preferences? oh you did? well hey forget about all those silly bugs that have been around for years now, look at all this new magical AI stuff!!... BTW we are increasing our subscription prices.. lol"

[RealMikeBaldwin]

I gave up on this getting fixed. It's essentially just part of my workflow now. Lol

[westdr1dw]

Having been user of PS since ver 5 I have only seen this once. The cause was a conflict with the video card driver. Have you looked at Conflicts/Sharing under System Information? If I recall you have a RTX 40xx video card. Should be able to resolve quickly.