• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
54

Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error."

Explorer ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

Issue: Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error." message

 

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64

 

Issue:
Step 1: new or open document
Step 2: draw shape (pen tool or ranctangle tool...). Or insert Solid color layer and fill with shape.
Step 3: while the shape layer is selected (this doesn't happen when the empty color fill layer or any bitmap layer is selected), change the color with the Color Picker (Foreground color) or use the Color Picker from the tool bar.


Expected result: color picked.
Actual result: color picked with error message, every time the eye dropper is used

 

This error was on the previous Photoshop Beta version tool.

Bug Unresolved
TOPICS
Windows

Views

6.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Feb 21, 2024 Feb 21, 2024

The issue has been fixed in version 25.5

https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Votes

Translate

Translate
56 Comments
Community Expert ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

@HatM just tested and I can reproduce the error, it's not like Adobe to introduce bugs with updates 🤣

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

Yes i see that on macOS Sonoma 14.3 with Photoshop 2024 (ps ver 25.4)

I did a Photoshop preferences reset before testing as i always do whenever Photoshop gets an update.

 

eyedr.png

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

@Jeff Arola it's amazing that Adobe knew about the bug in version 25.4 Beta and still decided to release it to the public without fixing it first

Votes

Translate

Translate

Report

Report
LEGEND ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

I'm not seeing it with PS 25.4 and Sonoma 14.3.

Votes

Translate

Translate

Report

Report
New Here ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

I just started having the same issue. Big companies dont care anymore.

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

Confirmed here with v25.4 and Windows 11

Dave

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

Screenshot 2024-01-25 at 2.13.37 PM.jpgSame. This is ridiculous! Come on, Adobe! We have AI capabilities, but bugs like this still happen?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

i have same problem with photoshop 25.4 mac pro m3 pro

Votes

Translate

Translate

Report

Report
New Here ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

Hello! When I go to open the Fill Color dialog box through the properties pannel and try to use the Eyedropper tool, an error message pops up that says, "Could not use the eyedropper tool because of a program error." Anyone know how to fix? I haven't been able to find anything.  

 

Thank you! 

 

Screenshot 2024-01-26 at 12.15.17 PM.png

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

Having the same issue

macOS Big Sur (which Apple is no longer updating)

v 11.7.10

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

As far as us users know it's a bug in photoshop 2024 (ps ver 25.4)

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not...

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

ibaguru,

 

I don't think it's an issue with your macOS Big Sur, but with the just released Photoshop 2024 (25.4) update.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

Yes I just tested on a macbook with Sonoma 14.2.1 and it isn't working on that computer either.

Thank you!

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Same error messages pop up either in my Windows 10 and Mac Sonoma 14.2.1 versions, but beside this, the tool is working. Error messages are annoying in a final release (25.4). 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Mac OS Sonoma 14.3 - M3 Max CTO Macbook Pro 

 

The eyedropper tool can be useable when using it from the main panel.

But when it comes to using from layer styles or other places it says:

"Could not use the eyedropper tool because of a program error."

 

(full disk access and screen recording access are granted) 

 

Have any of you already faced that issue? 

 

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Yep.

Just scrolled over the replies over the mentioned link. Thanks, so it's a known issue, but still has not been fixed.
Great update again...

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

@MarkBellus it was actually a bug in the Beta version, but Adobe decided to release it anyway 🤔

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Everyone has encountered this error, there have been many reports from users, but Adobe is still silent, without any explanation for users (their customers) as well as no instructions on how to fix the error. Software bug fixes upgrade. They are losing trust from users with every bad update

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Everyone has encountered this error, there have been many reports from users, but Adobe is still silent, without any explanation for users (their customers) as well as no instructions on how to fix the error. Software bug fixes upgrade. They are losing trust from users with every bad update. Currently, the workaround you can do is to go back to the older version!

Votes

Translate

Translate

Report

Report
LEGEND ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

I'm not seeing it, just tried with a shape layer and changing the color works as expected.

Votes

Translate

Translate

Report

Report
Explorer ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Today I had this error 25.4

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

milangudaba_0-1706683577561.png

 

Photoshop 25.4

Votes

Translate

Translate

Report

Report
Explorer ,
Jan 31, 2024 Jan 31, 2024

Copy link to clipboard

Copied

SS 16.png

When i tried to change color of shapes, always gives this error. Yes Allways!

25.4.0 ver.

Votes

Translate

Translate

Report

Report
Community Expert ,
Jan 31, 2024 Jan 31, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report