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Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error."

Forum|Forum|2 years ago
January 25, 2024
44 replies
11034 views

Issue: Photoshop 25.4.0 Color picker "Could not use the eye dropper tool because of a program error." message

Adobe Photoshop Version: 25.4.0 20240118.r.319 67d7f0b x64

Issue:
Step 1: new or open document
Step 2: draw shape (pen tool or ranctangle tool...). Or insert Solid color layer and fill with shape.
Step 3: while the shape layer is selected (this doesn't happen when the empty color fill layer or any bitmap layer is selected), change the color with the Color Picker (Foreground color) or use the Color Picker from the tool bar.

Expected result: color picked.
Actual result: color picked with error message, every time the eye dropper is used

This error was on the previous Photoshop Beta version tool.

Windows

Show previous replies

M

MarkBellus

Participant

Mac OS Sonoma 14.3 - M3 Max CTO Macbook Pro

The eyedropper tool can be useable when using it from the main panel.

But when it comes to using from layer styles or other places it says:

"Could not use the eyedropper tool because of a program error."

(full disk access and screen recording access are granted)

Have any of you already faced that issue?

Ged_Traynor

Community Expert

@MarkBellus I assume you on Photoshop version 25.4

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-25-4-0-color-picker-quot-could-not-use-the-eye-dropper-tool-because-of-a-program-error/idi-p/14378886

T

tamas.nagykalnai

Participating Frequently

Same error messages pop up either in my Windows 10 and Mac Sonoma 14.2.1 versions, but beside this, the tool is working. Error messages are annoying in a final release (25.4).

I

ibaguru

Participating Frequently

Yes I just tested on a macbook with Sonoma 14.2.1 and it isn't working on that computer either.

Thank you!

Jeff Arola

Community Expert

ibaguru,

I don't think it's an issue with your macOS Big Sur, but with the just released Photoshop 2024 (25.4) update.

I

ibaguru

Participating Frequently

Having the same issue

macOS Big Sur (which Apple is no longer updating)

v 11.7.10

D

DRDOUGWEISS

Participant

Hello! When I go to open the Fill Color dialog box through the properties pannel and try to use the Eyedropper tool, an error message pops up that says, "Could not use the eyedropper tool because of a program error." Anyone know how to fix? I haven't been able to find anything.

Thank you!