Drop Down Menus in Photoshop CS 6 Goes Blank In Mavericks

[TKirkeberg]

Hi

I'm having trouble with Photoshop CS6 in Mavericks. After a working a little while, all pop up/drop down menus goes blank. They still work, but I can't see what's on them. Even the Apple menu bar is afflicted by this, though only when Photoshop is in the front.

Any help is appreciated. Thanks.  PS: I do use a cintiq on a 2012 Macbook Pro 15" with retina display.

[Chris Cox]

So far we only have 2 reports of this, and we haven't seen it on any of our systems with MacOS 10.9 installed.

Our best guess is a third party system extension or plugin causing interference with menu drawing.

[Jean-Paul de Win]

I am experiencing the same issues here. Not using any 3rd party plugins.

I'm experiencing weird (random) glitches while using the Polygon Lasso Tool. When these 'glitches' start to occur, the blanc menus start to show up.

I work on an 2012 iMac, 32 Gb Ram, Wacom Intuous Tablet..

BTW, I'm using Photoshop CC.

[TKirkeberg]

Hi. I'm also not using any 3rd party plugins. I have also noticed that it often happens when using a lasso tool or doing anything with selections. However, I couldn't force the menu glitch when I tried to force it using the lasso tool.

[Venture1]

We are also having this issue with our two brand new 27 inch iMacs (not Haswell but the previous model) in our photography studio. We're running recent installs of Photoshop CC and since the computers are only used for Photoshop, the only thing we installed on them was Photoshop, Bridge, and nothing else except the driver for our Wacom Intuos 4 tablets. The issue started happening today on both computers, right after installing Mavericks this morning. It never happened before.

So far, the issue happened once on each of two computers over the course of 6 hours of continuous work.

The issue is solved when quitting Photoshop and reopening it, however, when having many unsaved files open, it becomes almost impossible to save them as the menu and dialog boxes are all blank. So it inderectly leads to lost data.

Here's the system info from one of the computers:

Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64

Operating System: Mac OS 10.9.0

System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3400 MHz

Built-in memory: 16384 MB

Free memory: 9119 MB

Memory available to Photoshop: 14926 MB

Memory used by Photoshop: 69 %

Image tile size: 1024K

Image cache levels: 4

Display: 1

Main Display

Display Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

NumGPUs=1

gpu[0].OGLVersion="2.1"

gpu[0].MemoryMB=1024

gpu[0].RectTextureSize=16384

gpu[0].Renderer="NVIDIA GeForce GTX 675MX OpenGL Engine"

gpu[0].RendererID=16918308

gpu[0].Vendor="NVIDIA Corporation"

gpu[0].VendorID=4318

gpu[0].HasNPOTSupport=1

gpu[0].CompileProgramGLSL=1

gpu[0].TestFrameBuffer=1

gpu[0].OCLSupported=1

gpu[0].OCLVersion="1.2 (Aug 24 2013 21:03:27)"

gpu[0].CUDASupported=0

gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

Serial number: 96040340820095013106

Application folder: /Applications/Adobe Photoshop CC/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Macintosh HD, 930.7G, 897.7G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-ins/

Installed components:

   adbeape.framework   adbeape   3.4.0.29366   0.1160850

   AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.3.2.30746   79.535742

   adobe_caps.framework   adobe_caps   7.0.0.21   1.248010

   AdobeACE.framework   AdobeACE   2.20.02.31468   79.543790

   AdobeAGM.framework   AdobeAGM   4.30.24.31468   79.543790

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

   AdobeBIB.framework   AdobeBIB   1.2.03.31468   79.543790

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.543790

   AdobeCoolType.framework   AdobeCoolType   5.13.00.31468   79.543790

   AdobeCrashReporter.framework   AdobeCrashReporter   7.0.1  

   AdobeExtendScript.framework   AdobeExtendScript   4.5.5.30746   79.535742

   AdobeJP2K.framework   AdobeJP2K   1.2.2.29712   79.248139

   AdobeLinguistic.framework      19061  

   AdobeMPS.framework   AdobeMPS   5.8.1.30604   79.535029

   AdobeOwl.framework   AdobeOwl   5.0.13   79.533484

   AdobePDFL.framework   AdobePDFL   10.0.1.30505   79.499517

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobePIP.framework   AdobePIP   7.0.0.1786  

   AdobeScCore.framework   AdobeScCore   4.5.5.30746   79.535742

   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

   AdobeXMP.framework   AdobeXMPCore   79.151481   79.151481

   AdobeXMPFiles.framework   AdobeXMPFiles   79.151481   79.151481

   AdobeXMPScript.framework   AdobeXMPScript   79.151481   79.151481

   ahclient.framework   ahclient   1.8.0.31  

   aif_core.framework   AdobeAIF   5.0.00   79.534508

   aif_ocl.framework   AdobeAIF   5.0.00   79.534508

   aif_ogl.framework   AdobeAIF   5.0.00   79.534508

   AlignmentLib.framework   xcode   Copyright © 2013 Adobe Systems Incorporated  

   amtlib.framework   amtlib   7.0.0.169  

   boost_date_time.framework   boost_date_time   7.0.0.0  

   boost_signals.framework   boost_signals   7.0.0.0  

   boost_system.framework   boost_system   7.0.0.0  

   boost_threads.framework   boost_threads   7.0.0.0  

   Cg.framework   NVIDIA Cg     

   CIT.framework   CIT   2.1.6.30929   151865

   CITThreading.framework   CITThreading   2.1.6.30929   151865

   dvaaudiodevice.framework   dvaaudiodevice   7.0.0.0  

   dvacore.framework   dvacore   7.0.0.0  

   dvamarshal.framework   dvamarshal   7.0.0.0  

   dvamediatypes.framework   dvamediatypes   7.0.0.0  

   dvaplayer.framework   dvaplayer   7.0.0.0  

   dvatransport.framework   dvatransport   7.0.0.0  

   dvaunittesting.framework   dvaunittesting   7.0.0.0  

   dynamiclink.framework   dynamiclink   7.0.0.0  

   FileInfo.framework   FileInfo   79.151561   79.151561

   filter_graph.framework   AdobeAIF   5.0.00   79.534508

   ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

   ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

   LogSession.framework   LogSession   2.1.2.1785  

   mediacoreif.framework   mediacoreif   7.0.0.0  

   patchmatch.framework   patchmatch   1.2.00.31297   79.542390

   PlugPlugOwl.framework   PlugPlugOwl   4.0.1.34  

   UpdaterNotifications.framework   UpdaterNotifications   7.0.1.102   "7.0.1.102"

   WRServices.framework        

Required plug-ins:

   3D Studio 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Accented Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Average 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “Average.plugin”

   Bas Relief 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   BMP 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Camera Raw 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Charcoal 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Chrome 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Cineon 14.1.2 x001  ©2002-2013 Adobe Systems Incorporated - from the file “Cineon.plugin”

   Clouds 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Collada DAE 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Color Halftone 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Colored Pencil 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   CompuServe GIF 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Conté Crayon 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Craquelure 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 14.1.2 x001  ©2003-2013 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Crosshatch 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crystallize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Cutout 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Dark Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   De-Interlace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dicom 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “dicom.plugin”

   Difference Clouds 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Diffuse Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Displace 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dry Brush 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Eazel Acquire 14.1.2 x001  ©1997-2013 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

   Embed Watermark NO VERSION - from the file “DigiSign.plugin”

   Entropy 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Extrude 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   FastCore Routines 14.1.2 x001  ©1990-2013 Adobe Systems Incorporated - from the file “FastCore.plugin”

   Fibers 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Film Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Filter Gallery 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Flash 3D 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Fresco 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glowing Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Grain 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Graphic Pen 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Halftone Pattern 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   HDRMergeUI 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

   IFF Format 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Ink Outlines 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   JPEG 2000 14.1.2 x001  ©2001-2013 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

   Kurtosis 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Lens Blur 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

   Lens Correction 14.0, Copyright © 2002-2013 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

   Lens Flare 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Liquify 14.0, Copyright © 2001-2013 Adobe Systems Incorporated - from the file “Liquify.plugin”

   Matlab Operation 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Maximum 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mean 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Measurement Core 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

   Median 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mezzotint 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Minimum 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   MMXCore Routines 14.1.2 x001  ©1990-2013 Adobe Systems Incorporated - from the file “MMXCore.plugin”

   Mosaic Tiles 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Multiprocessor Support 14.1.2 x001  ©1990-2013 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

   Neon Glow 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Note Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   NTSC Colors 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

   Ocean Ripple 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Oil Paint 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Oil Paint.plugin”

   OpenEXR 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Paint Daubs 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Palette Knife 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Patchwork 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Paths to Illustrator 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   PCX 14.1.2 x001  ©1989-2013 Adobe Systems Incorporated - from the file “PCX.plugin”

   Photocopy 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Photoshop 3D Engine 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

   Photoshop Touch CC (14.0.0.0) ©1993-2013 Adobe Systems Incorporated - from the file “PSDX.plugin”

   Picture Package Filter 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Pinch 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pixar 14.1.2 x001  ©1989-2013 Adobe Systems Incorporated - from the file “Pixar.plugin”

   Plaster 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Plastic Wrap 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PNG 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pointillize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 14.1.2 x001  ©1989-2013 Adobe Systems Incorporated - from the file “PBM.plugin”

   Poster Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Radial Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Radiance 14.1.2 x001  ©2003-2013 Adobe Systems Incorporated - from the file “Radiance.plugin”

   Range 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Read Watermark NO VERSION - from the file “DigiRead.plugin”

   Reticulation 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Ripple 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Rough Pastels 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Save for Web 14.0, Copyright © 1999-2013 Adobe Systems Incorporated - from the file “Save for Web.plugin”

   ScriptingSupport 13.0, Copyright © 2013 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

   Shake Reduction 14.0, Copyright © 2013 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”

   Shear 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Skewness 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Smart Blur 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smudge Stick 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Solarize 14.1.2 x001  ©1993-2013 Adobe Systems Incorporated - from the file “Solarize.plugin”

   Spatter 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Spherize 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Sponge 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sprayed Strokes 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stained Glass 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stamp 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Standard Deviation 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   STL 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Sumi-e 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Summation 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Targa 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Texturizer 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Tiles 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Torn Edges 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Twirl 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Underpainting 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Vanishing Point 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

   Variance 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”

   Water Paper 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Watercolor 14.0, Copyright © 1991-2013 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Wave 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 14.1.2 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”

   Wind 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 14.1.2 x001  ©1989-2013 Adobe Systems Incorporated - from the file “WBMP.plugin”

   ZigZag 14.0, Copyright © 2003-2013 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

   Mini Bridge

   Kuler

   Adobe Exchange

Installed TWAIN devices: NONE

[Chris Cox]

Check all your system extensions / utilities -- something is interfereing with menu drawing, and it doesn't affect everyone, so it is probably something that you have installed on your system.

[TKirkeberg]

Where do one check this?

[Chris Cox]

Start with all the system extensions and utilities that you have installed.

Many will be listed in the system preferences panel, or on the menu bar.  But only you know what you have installed.

And, as always, avoid anything that claims to be a system "cleaner" (they do more damage than good).

[Venture1]

Our machines have nothing installed other than what's necessary: Photoshop CC, Bridge CC, Llightroom 5, latest Wacom Intuos 4 driver, MPEG Streamclip, Perian, Flash and Java. That's really it.

I'm the system administrator and I make sure that nothing other than what's absolutely necessary is installed on them, because I know that keeping a system clean makes troubleshooting problems like this much easier. There are no extensions, utilities and god forbid any "cleaner" applications, whatsoever installed. Since the machines are just a month old, it's easy to keep track of what's been installed.

A bit more detail on the problem: not only do menus go blank (white), but also strange artefacts appear. When using the crop tool, for example, a fairly large white square appears at the bottom right of the Crop cursor, and follows it around when dragging. Clicking and holding the mouse on a tool in the toolbar brings up a sub-menu filled with random bits such as brush thumbnails. In addition, when closing Photoshop, the "Do you want to save?" dialog is completely white too. So it's not just popup menus.

We have two more iMacs that have not (yet) exhibited the issue, but they are identical in both hardware and software to the two that have had the problem. I will keep an eye on them to see what happens.

The issue only happened twice, once on one iMac, and once on another, within an 8 hour period of constant heavy use of Photoshop.

I'm sure the issue is related to Mavericks, as it only started happening today, and we installed Mavericks this morning.

[TKirkeberg]

I too only have java, flash and a couple of wacom drivers (Wacom Tablet and Bamboo) in my system preferences. I can report that my issue happened at variable times. But often recurring as much as ten or so seconds after launch. However, working in a different file now, the issue have yet to occur after about 90 minutes of work. I can add that the previous file I was using had been worked on in Corel Painter 12.

[Jesper Storm Bache]

When this happens, what do you see in the "Console"?

Launch Utilities>Console.app, and click "All Messages" Then look for error messages towards the bottom - messages are time stamped and you can use this to filter out irrelevant messages.

[TKirkeberg]

I'll do that when the problem occurs again.

[TKirkeberg]

This is what I got from the Console app:

[Chris Cox]

You're connected to an SMB server that isn't working quite right.

And MacOS is having trouble with one of the windows in Photoshop - so that might be a symptom of the failure to draw, but doesn't tell us why the OS is having trouble with a window.

[Jesper Storm Bache]

Thanks for posting these images.

Yes the CGSLockWindow failure is interesting. What kinds of tasks are you doing in Photoshop before this happens?

[Mmaher6540]

I'm having the same problems as described above after installing Mavericks.  White boxes instead of menus.  I've tried basic troubleshooting, uninstalling, reinstalling, wiping prefrences clean, updating Photoshop.  No change in results.  

I'm having problems when I use the polygonal lasso, sometimes transforming objects (I get a weird white square next to the boudning box) and also certain brushes simply stall photoshop.

  I also run a wacom cintiq.  Could this be tablet related?

Thanks,

Michael

[Jean-Paul de Win]

"I also run a wacom cintiq.  Could this be tablet related?"

My feeling says this is the case. When I disconnect the tablet and connect / work with a mouse the Lasso tool seems to work without problems.
Maybe Wacom driver is not ready for Mavericks...?

How can we further test this?

[TKirkeberg]

I mostly use the brush tool, eraser and selection tools. There seem to happen more when selection and the color picker are used, but it is still to random to say. The color picker do "stutter" for a split second when you open it, though.

And what's the deal with smb?

[Venture1]

We're also connected to an SMB share network, unfortunately it's an old network and it's always causing various file-related problems. Not sure if that's related to the Photoshop bug.

[Chris Cox]

That makes it sound like a video driver or system drawing issue.

But it could still be related to a driver or utility software.

[slashpot]

I've had the exact same problem on the exact same setup, (27" iMac 3.4ghz i7 16G ram 2G gfx card) except for using an intuos 5 tablet. Happened once so far, and haven't been able to reproduce it. Fortunately I'd configured one of the tablet buttons to save, so no lost work (except having to restart). I have no other 3rd party plugins except the tablet driver (latest version). I've also lost my cursors twice (reverts to default), and the Liquify command fails to save/exit (this last isnt fixed, no one seems to have an answer)

[john_worthington]

Regarding the Liquify save/exit failure. Have you checked for premissions problems? You can use Applications/Utilities/Disk Utility to Verify Disk Permissions.

[J453]

Have you tried the plug-in that jesper provided to avoid the blank menu/window issue? Grab it here: http://forums.adobe.com/message/6025821#6025821

If you want to try John Worthington's suggestion about user permissions causing your Liquify issue, the easiest way to test it by creating a new admin user account. Details here: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.h...

[slashpot]

Many thanks for the replies guys,

A couple of things first:

Re: the font cache fix in the page about font problems, I dont have a 'TypeSupport' folder

Re: Jesper's plugin. Where is it? I went thru the thread and found 3 links to the plugin (different versions) all appear to be dead ends (Safari says it cant locate the server)

Re: The instructions re Jeffs 'making a new admin user account': The link: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshoot ing-steps-to-fix-most-issues.... simply leads to Apple's main Mac page (apple.com/mac/)I know how to do this but there's obviously extra or important steps (PS: An otherwise brilliant page Jeff, many thanks)

Anyway, I'll go try some things and see ya back here, my sys info is here https://dl.dropboxusercontent.com/u/1891835/PS%20Sysinf.rtfd/TXT.rtf

One tiny question, if I reinstall PS and I've exported/saved all my prefs & settings, when I reinstall & import it all back, will I have pretty much the same setup as now?

Finally, just in case any Adobe folk are about, Kudos on the "recent colours" bar in the 'swatches' pallette, you read my mind!!

[J453]

Here's the direct link to the latest plugin http://www.bache.name/download/osx/WhiteWindowWorkaround.plugin1_0_5.zip

The link appears to be working this AM.

Are you looking in the right library. User vs system.

The instructions for troubleshooting permissions should instruct you to create a new Admin user account in system preferences. Log into that new user account and run PS to see if the problem goes away.