Generative fill

[ps01]

I am unable to use generative ai since morning. It keep propmt error saying "we're facing an issue now" 

[Sameer K]

Hey, @ps01. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I found an active subscription in one of the 3 profiles in your account.

Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted. If it is an individual machine, try to reset the firewall to the default settings & check if that helps.

You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[Kevin Stohlmeyer]

@ps01 @Sameer K there is a major issue reported at https://status.adobe.com/

[Lena35488841k1pg]

@Kevin Stohlmeyer @ps01 @Sameer K experiencing the same issue since yesterday 7/29 and still on going. What's the major issue affecting the generative AI tool? It's not working in photoshop 2024, adobe express, and photoshop web.

[CaSMITH22]

@Sameer K 

Same issue. I'm on a M2 mac that is managed by my organization's IT department, on an enterprise Adobe account. Was using generative AI and expand tool on a regular basis. Noticed a couple days ago was getting error on desktop version (orange). Just tried photoshop web, getting similar error (blue). I'm thinking I need to contact my IT department to get things whitelisted?

[CaSMITH22]

@Sameer K  any guidance on what exactly to ask my IT department to do to fix it would be appreciated : )

[Kevin Stohlmeyer]

They need to whitelist the IPs for Firefly access.

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Thanh Phong379957109g6c]

Hi team, 

My Generative Fill suddenly stopped working a few weeks ago, after performing perfectly before this point. It gives this error: 

I get the same error for Generative expand.

[CaSMITH22]

I have the same issue. Just started this week. Following.

[Steven22217771pvt4]

Very Random, but I stopped playing music on my Youtube tab and it started working. I thought since it uses the internet, maybe most of the signal was being used up elsewhere. I have no idea if this will work for others (if you are using your internet in different tabs) but this worked for me.

[caspar__8638]

Same issue.

[CaSMITH22]

Still have this issue - both desktop and web. I have a managed enterprise account - my organization blocked generative ai and our team had to submit a technology request to enable it's use. Still in progress, but if you also work for an organization that has a managed enterprise account, that's a good place to start to try to resolve. 

[Karen_Janes6672]

I'm an individul user on Windows 11 laptop. I'm getting this error message on both my laptop and on Photoshop for web. I've updated to the latest version. The error message reads:

"We encountered an issue with your results. Please view our guidelines and try again."

I am able to use generative ai with no problems when I start with a blank canvas, and I am also able to use it as normal when working with photos that don't contain human models. But any photo containing a human being seems to be throwing up this error.  

[zoewalkerdesigns]

same here. following. this is incredibly frustrating.

[charles3819844999mf]

Do you find a solution? I have similar problem .... Thanks

[zoewalkerdesigns]

I've rolled back to the version before the update and it's working for me.

[Karen_Janes6672]

Still having this problem even having rolled back to version 25.12

[Ira in MI]

I'm having the identical problem since updating to v26.0. Adobe, please help!!

[jaroslavz66439252]

I have the same problem now, customer support is unresponsive, it's a disaster. Communist practices. I'll probably look for an editor.

[bryce_SVT]

I'm also encountering this issue, I work on a windows desktop and it just randomly stopped working. But when I use my mac laptop it works perfectly fine. 

[bryce_SVT]

Update: It worked after me simply changing my image mode/bit channel and also the prompt. Maybe this was just a random case of me being too wordy or the AI not recognizing the request. 

[CaSMITH22]

Same issue. Please help.

[FEATURIST_com]

I have the same problem and I can't generate the image elements and remove this popup .... What should I do?

[Kevin Stohlmeyer]

@FEATURIST_com are you an enterprise managed account?

[FEATURIST_com]

What Is this and where can I find it? Btw. When I generate a picture from a scratch and add a generated element, it works! If I try to work on my own picture, this issue appears.