Images disappear when attempting to crop

[mrdimn]

Hi Folks -

Here's the problem for today:

I've got a PC with 12 GB of memory, 9 allocated to PS CS5.

A Radeon 5970 video card with 2GB on-board memory.... although CS5 might only accept 1GB.

I open 30 files about 200K each, which would put total usage around 6 MB total... let's say 7MB to add a little buffer.

I could process the  first 10-12 files.  I was just cropping each image to what I needed to do. Nothing was standard, so an action or some other automated process was not a viable option.

After each crop, I would save the image and close it out.

About the 13-14 image, as I was starting to crop, the image would just disappear completely so I couldn't crop the image at all.

All video drivers and Adobe updates are installed.

I could close the program and restart it, and it worked fine. But I shouldn't have to do that.

Does anybody know what was happening?

Thanks,

Doug

[Noel Carboni]

Assuming you've read through this thread, then, you've also checked to ensure all the Crop Tool options boxes are clear?

-Noel

[Fabio7371]

I have the same issue but I have NVIDA drivers.

I have several images open and after several crops the images of anything I have open dissapear and I can't get them back unless I reboot Photoshop.

I have Windows XP and CS5

Any word from Tech support how to fix this?

[Chris Cox]

See post number 22.

[aca95pks]

Not really a very useful answer for supprt staff when others have said this doesn't help.

I still cannot turn on full acceleration and I now have a Radeon 7850 with the latest drivers.

[Chris Cox]

AMD's 12.10 and 12.11 beta drivers have some regressions.

You probably want to use the 12.8 drivers (last stable version).

[Fabio7371]

Chris, thank you for your assistance. It reminded me to get the lastest drivers from NVIDIA and I have now installed them.

If this makes a difference I will report back.  I am not sure how to "simulate" or recreate the failure, but it happened fairly often.

I will report back.

[Chris Cox]

And, of course, make sure you have the latest Photoshop updates installed.

[Guest]

I Was stuck with the same problem with a long time but suddenly I noticed that there was a 1px in width as in picture below as i select the crop option. Please remove that and try it.
Thanks me Later.

[davep91520459]

Had this trouble in CS3 - clearing the 1px from the field worked.  Thanks!

[MiJung241406752vm4]

I had the same problem and clearing 1 px worked! thanks!

[Neofilm]

I had the same problem!!!! Adobe has lost their damn minds! I'm sitting here trying to crop a photo of a screen shot of Premiere crashing so I can show how it's not working and I need to crop the second monitor out of the image and every time i try to crop the image would disappear!!!!!!

Finally I selected "clear" and it worked as it intuitively should/used to. It was very frustrating because I'm already pissed that premiere isn't working and then this curve ball

[airbrushfx · Accepted solution]

Reset the tool. Select the tool from the toolbar. After that, go up to the crop icon top left and left click to get the dropdown menu and click reset tool. Problem solved

[EVAEYA]

THANK YOU SO MUCH!!

[Christopher32182120szti]

This worked, but I cannot for the life of me figure out why this happens is this some sadistic joke? This should not be an issue I have to look up like this. Thank you.

[c.pfaffenbichler]

Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible to illustrate your exact problem? 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

[Michelmnr]

Thank you for the answer as it worked for me. I'm just off the forum having searched and found my self  (I think) the answer to stamp not cloning on certain parts of the layer (just lasso it and cut it off then it worked?)... Then my cropping made the pic go!

I'm usin CS4 and I had to  R click, not left to get the reset tool. But it did work for me thank you 🙂

[kivial.it]

This bug was driving me mad. Now it seems OK, thank you very much for the help.

[Michelmnr]

I did not know one can reply via email! Let see if it works...
I seem to remember the fix was to reset the tool. For me R click the tool
when it appears on top left. But why it happens is still a mystery for me

--
Regards, M Munier

[davidpearlman@me.com]

This did not work for me.  When I use the crop tool, and the image is 66% or bigger when I rotate the image, the image falls apart and does not keep its integirty.  I see the checkerboard creep into the photo every time - even after I followed your suggestions.

[Angela32043192ownf]

This happened to me too. I can't find a solution. 

[Toraman]

If you apply *crop guide overlay:  rules of thirds* on the top its tweakings, the target image may disappears. Apply : *none or grid * instead.