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Robert Mark Morgan
Robert Mark Morgan
Participating Frequently
January 17, 2023
Answered

Photoshop crashes on startup every time - Windows 11

  • January 17, 2023
  • 25 replies
  • 5422 views

Would LOVE to know why Photoshop crashes on startup every time. I've tried virtually all recommendations on this site. The only way to successfully launch the application is by manually removing the 2023 Settings file each time and restarting the program as a first-time startup. No preferences saved at all. I've tried disabling plug-ins, removing and reinstalling the program from CC, etc. 

 

Here's some crash info:

Faulting application name: Photoshop.exe, version: 24.1.0.166, time stamp: 0x63903e43
Faulting module name: msvcrt.dll, version: 7.0.22621.608, time stamp: 0xc4d8152c
Exception code: 0x40000015
Fault offset: 0x000000000000b15c
Faulting process id: 0x0x156C
Faulting application start time: 0x0x1D92A95B692F058
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 6e4d3f8a-d5bd-47be-874e-864ef5f1ab63
Faulting package full name:
Faulting package-relative application ID:

 

Fault bucket 1712551516406851221, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 24.1.0.166
P3: 63903e43
P4: msvcrt.dll
P5: 7.0.22621.608
P6: c4d8152c
P7: 40000015
P8: 000000000000b15c
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.13071af8-d616-4852-bff6-8b10887d2066.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ab140308-cccc-4737-be91-99c3790dd6e6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4fa2d612-09b3-4d08-a350-e6d35d1bb754.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.722afa10-de92-4f8a-9947-772496da8266.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad686ca1-f410-4a47-a6af-70b3441ea374.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e3632fe1d68fc9f0b9d32bd5f1d89c6e6c2ca7e_991c0ec8_6f91d7e2-9d9a-497d-863d-788f7489f838

Analysis symbol:
Rechecking for solution: 0
Report Id: 6e4d3f8a-d5bd-47be-874e-864ef5f1ab63
Report Status: 268435456
Hashed bucket: 37400d436700d70d87c43487dafca695
Cab Guid: 0

 

    This topic has been closed for replies.
    Correct answer rpandita

    @Robert Mark Morgan  Thank you for your patience with this.

     

    We were able to sort this out by performing a clean installation.

     

    1. Uninstalled Photoshop, and InDesign via CCDA

    2. Downloaded Acrobat Cleaner and used that to remove Acrobat - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    3. Uninstalled CCDA via CCD uninstaller - https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    4. Deleted the Left over "Adobe" folders located at

    - C/Program Files/Adobe

    - C/Program Files/Common files/Adobe

    - C/Program Files X86/Adobe

    - C/Program Files X86/Common files/Adobe

    - C/Program Data/Adobe

    - %appdata%/Local/Adobe

    - %appdata%/Roaming/Adobe

    - %appdata%/Locallow/Adobe

    - Documents/Adobe

    5. Restart the computer and then download and install CCD - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    6. Reinstalled PS CC 2023 via CCD

    25 replies

    rpandita
    rpanditaCorrect answer
    Inspiring
    January 30, 2023

    @Robert Mark Morgan  Thank you for your patience with this.

     

    We were able to sort this out by performing a clean installation.

     

    1. Uninstalled Photoshop, and InDesign via CCDA

    2. Downloaded Acrobat Cleaner and used that to remove Acrobat - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    3. Uninstalled CCDA via CCD uninstaller - https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    4. Deleted the Left over "Adobe" folders located at

    - C/Program Files/Adobe

    - C/Program Files/Common files/Adobe

    - C/Program Files X86/Adobe

    - C/Program Files X86/Common files/Adobe

    - C/Program Data/Adobe

    - %appdata%/Local/Adobe

    - %appdata%/Roaming/Adobe

    - %appdata%/Locallow/Adobe

    - Documents/Adobe

    5. Restart the computer and then download and install CCD - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    6. Reinstalled PS CC 2023 via CCD

      rpandita
      rpandita
      Inspiring
      January 26, 2023

      @Robert Mark Morgan I have sent you a message, can you please check your inbox?

      Robert Mark Morgan
      Robert Mark MorganAuthor
      Participating Frequently
      January 25, 2023

      @CShubert not sure how to do that and this site isn't much help:

      Create a local user or administrator account in Windows - Microsoft Support

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      January 24, 2023

      You can't get rid of us that easy @Robert Mark Morgan ...

       

      Another thing to try, create a fresh Admin account and try with that, still crashing?

       

      Thank you,

      Cory

        Robert Mark Morgan
        Robert Mark MorganAuthor
        Participating Frequently
        January 24, 2023

        Have I stumped the panel on this one? Do I get a tote bag or something? 😉

        (in all seriousness, thank you for the help)

        Robert Mark Morgan
        Robert Mark MorganAuthor
        Participating Frequently
        January 20, 2023

        @CShubert updated PS and removed the Settings file.
        1st launch: works fine
        2nd launch (without removing settings file): crash

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        January 20, 2023

        @Robert Mark Morgan let's make sure you have updated to the lastest version of Ps that was released today, 24.1.1, make sure you do the manual prefs replacement and then let's see what issues remain.

         

        Thank you,

        Cory

        Robert Mark Morgan
        Robert Mark MorganAuthor
        Participating Frequently
        January 20, 2023

        Restating as well that the program opens fine if I manually remove the Adobe Photoshop 2023 Settings file prior to launch.
        There's something about that folder.

        Robert Mark Morgan
        Robert Mark MorganAuthor
        Participating Frequently
        January 20, 2023

        Installed Visual Studio (x64 version from this site) and PS still crashes. This is just a mystery.
        Can I get some instruction on manually swapping out the msvcrt.dll file? Grasping at straws here. The systems file checker should have replaced it already.
        R.

        Robert Mark Morgan
        Robert Mark MorganAuthor
        Participating Frequently
        January 20, 2023

        Are you suggesting that I disable integrated graphics entirely? Will try adding Visual Studio

        Show more replies
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