Photoshop error - GPU not compatible - OpenGL not available

[ZheIncFox]

A few months ago I bought a new  Windows 10 Workstation Laptop for my colleague in Digital Marketing -  the old one was starting to fail.
Now on this new one I have the newest GPU drivers for the Nvidia Quadro T2000 GPU and the latest Photoshop version installed.
However Photoshop keeps showing the Compatibility issue for OPENGL.
I tried the fix Preferences>Technology previews>Deactivate Native Canvas but to no avail.
In Geforce experience i'm not even seeing the option to install a studio driver.

Any suggestions would be most welcome -  thanks in advance.

Simon

 

[CShubert]

Hi @ZheIncFox make sure to check out this doc and confirm there is not an issue with compatability/GPU issue:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[ZheIncFox · Accepted solution]

Hello everyone  - in the I end was able to solve it by Disabling the CPU onboard graphics GPU

[D Fosse]

Yes, dual graphics that conflict continues to be a big problem, to the point where purchasing a laptop for Photoshop is a very risky affair.  You're only safe with a desktop these days.

Glad you got it sorted, others aren't so lucky.

[Daniel28766982vqlq]

Hola, y como hiciste eso ? 

[Mark.Dahm]

@Daniel28766982vqlq , https://youtu.be/DVwfR2832o4

[Luis38932695n5f6]

Hi Mark, do you know if it's still advisable to use a laptop with a Quadro T2000 at this point, or will I run into compatibility issues?

[Luis38932695n5f6]

Hi, I was given a DELL PRECISION 7540 at work with a Quadro T2000 graphics card, which I imagine is similar to the one you mentioned here. I usually use Photoshop, Illustrator, and Premiere for video editing. Has this graphics card worked well for you? Or should I look for another option to avoid potential issues?

[Mark.Dahm]

@ZheIncFox @Luis38932695n5f6  Open GL is an aging system of APIs for GPUs, and as such it is often unreliable through OS and driver updates; it looks like you could try updating your driver, if an update is available, and that might bring it back.

Photoshop is decreasing its dependency on Open GL, so the fact that it is not working should not be a concern. Anything that uses Open GL in Photoshop also has a CPU fallback, so if OpenGL is off entirely, Photoshop should continue working just fine.

That card should work fine with Photoshop. 

[Luis38932695n5f6]

@Mark.Dahm I really appreciate the answer.