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Photoshop error - GPU not compatible - OpenGL not available

New Here ,
May 15, 2023 May 15, 2023

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A few months ago I bought a new  Windows 10 Workstation Laptop for my colleague in Digital Marketing -  the old one was starting to fail.
Now on this new one I have the newest GPU drivers for the Nvidia Quadro T2000 GPU and the latest Photoshop version installed.
However Photoshop keeps showing the Compatibility issue for OPENGL.
I tried the fix Preferences>Technology previews>Deactivate Native Canvas but to no avail.
In Geforce experience i'm not even seeing the option to install a studio driver.

 

Any suggestions would be most welcome -  thanks in advance.

Simon

gpu.png

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correct answers 1 Correct answer

New Here , May 15, 2023 May 15, 2023

Hello everyone  - in the I end was able to solve it by Disabling the CPU onboard graphics GPU

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Adobe
Adobe Employee ,
May 15, 2023 May 15, 2023

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Hi @ZheIncFox make sure to check out this doc and confirm there is not an issue with compatability/GPU issue:

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

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New Here ,
May 15, 2023 May 15, 2023

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Hello everyone  - in the I end was able to solve it by Disabling the CPU onboard graphics GPU

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Community Expert ,
May 15, 2023 May 15, 2023

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Yes, dual graphics that conflict continues to be a big problem, to the point where purchasing a laptop for Photoshop is a very risky affair.  You're only safe with a desktop these days.

 

Glad you got it sorted, others aren't so lucky.

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New Here ,
Jul 18, 2023 Jul 18, 2023

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Hola, y como hiciste eso ? 

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Adobe Employee ,
Nov 13, 2023 Nov 13, 2023

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LATEST
Learn how to set up and switch to a dedicated Nvidia GPU for Photoshop. Adjust playback speed from 1X to 0.75 to easily follow the steps. For setting up AMD & Intel GPUs, please watch this video: https://youtu.be/9Juptx9YKbM For more details, comments, or discussion on the topic, please visit: ...

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