Scrubby zoom selectivly greyed out

[ryani52057397]

When using two windows scrub zoom is only available for one of them. (Likley not a problem with OpenGL)

Using OS windows 7, Version cs6 photoshop.

[sarsaxen · Accepted solution]

Hi ryani52057397

Would you please try the following steps:

• Go to Edit - Preferences - Performance.
• Click the [ Advanced Settings... ] button in the GPU Settings group.
• Change the Mode to Basic.
• Close and restart Photoshop.

Please let us know if it helps.

Regards

Sarika

[erikg72360462]

It works

[sarsaxen]

Glad to help

~Sarika

[uansoumbeh]

When opening the preferences, it say "An integer between 96 and 8 is required. Closest value inserted." i can't even go to performance setting. That alert is always show up every time i click preference 

[carmens45544447]

Hello, amazing!

this solution fixed ALL of my ZOOM and SCROLL LAGGING issues I was having. now I can smoothly and quickly zoom in and out with any method or tool ❤️

[hekselsior]

Thanks for the solution. But is there a better way so that I can use "Advanced" mode, not limited by "Basic"?

[Leo25883177jvdc]

Hello,

I know this is an old thread but my photoshop updated on the 29th of August 2022 and since the update my scrubby zoom has been disabled and greyed out. I tried this method but this is all I see in my advanced settings.

[Guest]

I have exactly the same problem since yesterday 😞 My options are the same. Please let me know if you find a solutin

[paolacmretouch]

Hi guys, I have recorded this video where I show you how you can solve this problem. https://www.youtube.com/watch?v=Gaxg0WaQW7k&t=20s

[Simeon32938010eeo5]

Figured out a method that worked for me close out Photoshop. Once closed shift ckicl on it from your desktop(or from creative cloud) when you shift click you should see a pop-up that says "skip loading optional and third paty plug-ins" click yes. That fixed me it for me let me knwo if this helps

[sylviaa76115257]

My Advanced settings are greyed out as well. What can I do to fix this?

[jane-e]

Hi Sylvia,

If your video card doesn't support it, it will be greyed out.

[sylviaa76115257]

It was working fine last week! I updated Photoshop and suddenly it didn't work. When I went back to earlier versions it still was greyed out.

[jane-e]

Any chance Use Graphics Processor needs to be checked? (Just hoping...)

Please show a screen shot.

[johnf21673378]

Yeah I have the same problem too. Also working up until recently

[josephc66009662]

same here..,

[robl90085355]

I don't think this problem has actually been solved. Mine was also working fine until suddenly it stopped.

I think it has to do with RAM intensive files. One of my PSDs allows scrubby zoom, but another doesn't.

I'm not keen on the consistency of this at all. As it's not immediately obvious as to which method you're meant to use on a per-file basis?

Crazy. It's like the new and completely inconsistent scale tool.

[Genevieve Loyer]

Just tried this and it works! As someone that learned Photoshop with Scrubby Zoom enabled this is a life saver when it happens to turn off every now and then.

[ingechu]

I have tried this and it does not work. Any other fixes?

[danielleinga]

This has been a long recurring problem for me, and the problem has not been sufficiently solved. Some things I have noticed. Sometimes when using lightroom CC classic and photoshop at the same time a lot of ram is used up photoshop turns off some of their features to still function properly. Turn off lightroom restart photoshop scrubby zoom is back. The 'more complicated problem' sometimes, when updates for my Nvidia graphics cards are installed it dramatically changes the screen experience and I have to reset my dull monitors and other settings, and scrubby zoom is unavailable till either adobe updates photoshop or Nvidia updates the graphics cards or I find a solution first. Best thing for me is to get used to not using scrubby.

[danielleinga]

Update... I have ,physically on the back of my computer, put both monitors on one Nvidia graphics card, leaving the other card just for adobe stuff. Scrubby Zoom is back! and Photoshop is running smoother and faster.

[Zingleberrie · Accepted solution]

I don' know if this will help anyone but i had a similar issue, my scrubby zoom being greyed out and all, looked at a whole bunch of these conversations, tried all the graphics processor advanced settings thing and nothing worked I couldnt find a solution that worked online anywhere, but I fiddled around and figured this out.

If its greyed out and nothing else works it could be your GPU, either its not powerful enough or your dumb computer is using the weaker GPU for your cintiq or whatever screen tablet you're using like mine was, so go to display settings (windows 10 btw) and then under the multiple displays section, under graphics settings, select classic app>browse>find where photoshop.exe is stored> select> select high performance>restart computer, this fixed it for me, hope it helps someone else if they're having the same issue I was!

[rahuld43588169]

This is GOLD and should be marked as the right answer!

[Trevor.Dennis]

---

@rahuld43588169 wrote:

This is GOLD and should be marked as the right answer!

---

Threads can have multiple correct answers, so Zingleberrie's post has been added as correct.   He or she deserves the accolade for his or her uber cool username!