Video file not opening in Photoshop 2020

[RiddleDigital]

So, since updating to Photoshop 2020, I can't open a video file 😕

Getting an error messsage: 

Could not open “filename.mp4” because the video file could not be opened.

Getting on my nerves a little bit, updated to the lastest version, I am on Catalina 🙂 I have tried a few different other video files, same errror and can't seem to find a fix 😕

[RiddleDigital · Accepted solution]

Alright, 2 years have passed, but looks like updating my Mac to Monterey & Photoshop to Photoshop 2022 seems to have the glitch fixed 🙂 

[LeungDa]

surprising, since I'm updated as well, but there is still no option to import video without using Rosetta. 

[bruno bomediano]

I'm using photoshop 2022 in a new M1 iMac - BigSur 11.4 and suddenly the Photoshop stopped opening any video file.

I tried opening videos in different formats (mov, mp4) and even tried opening photoshop video files that I had worked on 2 months ago on the same machine. The message is saying that "can't recognize this type of file"

Does anyone know what is happening and how to fix it?

If Adobe is trying to push people to migrate to Premiere, why not just remove the function from the app?

It doesn't make any sense....

[daniel.ulsperger]

Hey, I found out, that, if I open Photoshop 2022 (23.2.2) with Rosetta on my MacBook Pro M1 Max, the video import is working. 

[paul-h]

It works with opening Photoshop with Rosetta for me, but not when it is unchecked on my M1. Hopefully Adobe will fix in future update so Rosetta is not needed.

[Jae B]

Opening with Rosetta works for me as well. Using an M1 Mac and haven't been able to open any video files in photoshop any other way without it. Hopefully they fix this soon.

[PatrickG]

This bug is persisting and annyoing! I am on macOS monterey 12.4 / PS 23.3.2 / M1 Chip

I can't open any form of video files anymore and I can't create a video timeline either, only "Frame Animation".

Sorry Adobe, but the amount of bugs in all of your products is just insane. I would switch in an instant if it weren't for your monopoly.

[PatrickG]

Opening PS in Rosetta is a work around. So please fix your "supposedly" M1 ready software.

[defaultufsw8nir9nbn]

Adding Photoshop to Folders Privacy settings solve the issue for me. Add Documents folder to list.

[LilSal]

Can someone help? Why can't I open video? I can open in other apps, I changed from .mov to .mp4 and same thing...

[ialhabbal]

Ensure the MP4 file uses AVC (H.264) codec and not other codecs like HEVC (H.265)