P: Support scalable user interface UI for high resolution monitors

Report · Jul 24, 2011

I'm using a high resolution monitor(2560x1600). As a result, all the the toolbar fonts and menu fonts are small and hard to see. I do not want to lower the screen resolution as this would defeat the purpose of this monitor.. Will the new CS6 have the ability to increase font sizes to accommidate Hi-Res monitors?

Thanks

Ron Acevedo

Report · Jan 20, 2015

Thank you so much for the quick response Robert. You're right, menus look ok, but buttons and menu bar don't. I have been reading about the experimental section of the preferences, but I don't see that option. I go to Edit --> Preferences --> there's no experimental features, or anything similar to that..

Only options are: general, interface, file handling, performance, cursors, transparency & gamut, units & rulers, guides,grid & slicers, plug-ins, type, 3d

Report · Jan 20, 2015

You need to have Photoshop CC I believe. It's the next to the last item in the preferences menu.

Report · Jan 20, 2015

The new feature is available in Photoshop CC 2014.

Report · Jan 20, 2015

Also, making the menu bar scale separately was a customer request after they had been using the 200% UI scaling feature.

Report · Feb 12, 2015

I just bought CS6 as an upgrade to my older version of CS5. I did this speaking to an Adobe Sales. I specifically stated that I was using a 4K monitor and was excited to use some of the new features in Photoshop. How can a company fail to support high res monitors on a product that they sell as the current non cloud-based version in 2015? I am faculty at a large university and after reading the posts on this forum it would seem that Adobe just doesn't get it. Universities are where you got all your initial support and following. I will definitely tell all my colleagues about this issue and Adobe's indifference to supporting it. Most of my colleagues have no way to use a CC account as we use purchasing departments to buy specific items. It seems to me that forcing folks who use high res monitors to use the band aid fix in CC-2014 that it makes things better. All I can say is that no company is too big to fail, especially one that grew on the backs of its users.

Report · Feb 12, 2015

High resolution displays were not widely available back with Photoshop CS6 was written (even mac Retina displays came out just after). Plus CS6 is two full versions behind the current release of Photoshop.

Adobe already implemented the support as soon as we could. On MacOS that was Photoshop CS6 (in an update), and on Windows that was CC 2014. Plus we're still working with Microsoft to work out the OS issues need to allow more flexible UI scaling on Windows.

You don't expect a 2015 engine in a 2009 truck.
And when the road isn't done yet - you either don't drive on it, or expect a rough ride.

BTW - there are enterprise and educational licenses available for universities to use the latest Creative Cloud versions of Adobe software.

Report · Feb 12, 2015

Is CS6 the most current stand-alone product for Windows? This is what I was told by your sales team this month. CS6 was officially released in BETA March 2012, not 2009 as your analogy suggests, and by your own salesteam's statements it is still the most current version for a stand-alone product. Not everyone who has a computer with a hi-res screen has continual cloud access, but they would like to still use Photoshop productively. Many scientists and photographers take their laptops with them to edit their work using your product in the field. As such, you really need to support the products you sell, fully and stop trying to blame others e.g. Mircosoft. It's your product, and it has a problem. Fix it with an update like CS6.1

Report · Feb 12, 2015

No, CS6 is two full versions behind the current version of Photoshop (CC 2014).

You don't need continual network access to use Photoshop CC - it's a product that runs on your local computer, just like every previous version of Photoshop. You only need occasional access to update your subscription status.

Photoshop CS6 will not be getting any new features. Again, it's two full versions behind the current release.

And yes, it was issues in the Windows OS that prevented UI scaling from happening earlier, and prevents more flexible UI scaling from happening yet. That is why we are continuing to work with Microsoft to address the OS issues.

Report · Feb 12, 2015

OK so since I just purchased CS6 from Adobe earlier this month for $449, is there any way you can allow me to exchange for the CC product? I was led to believe that I was purchasing the most updated version.

Report · Feb 12, 2015

Since I am using a Hi Def display, this seems to be the best solution for my issue.

Report · Feb 12, 2015

I cannot do that myself, but I'll try to connect you with someone who may be able to help.

Report · Feb 13, 2015

I appreciate that Chris. Do you need any additional information from me to facilitate this?

Report · Feb 13, 2015

Hi Scott, we have enough info. I'll have an agent contact you.

Report · Feb 13, 2015

Hi Jeffrey, I took care of it. Adobe Customer service credited my card with the CS6 price after I inactivated it. Then I purchased 1 year on the CC. Thanks for looking into this. BTW I used the Edit/Preferences/Experimental features /scale UI 200% seems to work for my system.

Report · Feb 13, 2015

Great. Thanks!

Report · Feb 16, 2015

Too many comments here (some irrelevant) with no straightforward correct answer, so I hope I get one asking it:
I run PS CS6 on Win 7 with DPI 200% and 2560x1600 display. The row of Menus on the top of Photoshop interface has too small fonts (although when dropped down are large enough, thanks to my 200% DPI):

My Photoshop CS6 has no "Experimental Features" under Preferences, and Photoshop UI is set to Large(st).
Is there a working update/solution available to fix this? If yes, CLEAR link/description (no CC related solutions, only CS6 related solutions please)?

Report · Feb 16, 2015

The correct answers are marked at the top of the topic.
The UI Scaling feature for Windows was added in Photoshop CC 2014. Photoshop CS6 only has UI Scaling on Macintosh.

Report · Feb 16, 2015

I guess the correct answer, which does not exist at the top of the topic, would be: "No, Adobe does NOT offer a solution to fix this problem of CS6 on Windows; instead, Adobe advises customers to get Photoshop CC 2014."

Please note that a solution to fix something in Photoshop CS6 for Windows is DIFFERENT from a solution in Photoshop CC 2014 for WIndows, and it is also DIFFERENT from a solution in Photoshop CS6 on Macintosh!

Am I not right?

Report · Feb 16, 2015

The Photoshop team added UI scaling at 200% on Windows in Photoshop CC 2014.
If you have an older version, then you don't have that feature.

Just the same as a 1985 Toyota does not have a 2015 hybrid engine. Older products do not get features introduced in newer versions.

Report · Feb 17, 2015

You are desperately trying to state irrelevant facts. The relevant fact is that:

The Adobe Photoshop team has FAILED to provide its CS6 customers with proper UI scaling feature supporting high resolution displays.

This is the fact that is relevant to this thread. There are countless facts (such as "Photoshop was created in 1988 by Thomas and John Knoll" but stating irrelevant facts in attempt to cover up a failure in customer service is fallacy.

I should mention that I generally love Photoshop, and this is why I am so disappointed with such carelessness of Adobe. Customers have a right to be supported, and when I bought Photoshop CS6, high resolution monitors have had been around for a year or so, which means your Photoshop team either failed to detect this problem or they did not care if customers wished to be able to read Menus without a magnifier!

Report · Feb 17, 2015

Francisco, in response to your question "Why is ado[b]e still selling cs6 since they wont ever support high res monitors?" I shall say they sell because they want more profit while hoping their CS6 customers won't speak up or complain.

Report · Feb 17, 2015

Hi Yak, when did you purchase your CS6? I don't see any registered products under the email account you've used to post here. You have both a free 30-day free trial and 30-day window to ensure the product suits your needs or return your product.

Report · Feb 19, 2015

It sounds like Chris Cox ran out of "argument."

Jeffrey, it goes back to late 2012, I suppose, and I must have registered (if at all) using a different email account (not sure which). Having used Photoshop for several years now, I guess I've ensured the product suits my needs!

Report · Feb 20, 2015

I already stated the facts, repeatedly. I can't do much about it when you ignore the facts.

Report · Feb 21, 2015

State as many facts as you like, but not as a response to my question in which I had originally asked for an available solution specific to this problem of Photoshop CS6 on Windows. When I ask for a "ballpoint pen" and you "state a fact about styluses," you get yourself ignored.

P: Support scalable user interface UI for high resolution monitors

2 Correct answers