Participating Frequently

Question

Photoshop Elements 2.0

Forum|Forum|3 years ago
April 26, 2022
5 replies
729 views

Out of nowhere I can't open jpegs to edit. Instead I see a panel
headed up 'New' and whatever option I select, it opens up with no
image, although the title is correct. I've tried several. However, opening a
'recent' image, does display OK? Any ideas how to solve please?
Image sent here

Windows

This topic has been closed for replies.

Jeff Arola

Community Expert

I would reset the pse 2 preferences by going to

C:\Users\UserName\AppData\Roaming\Adobe\Photoshop\Elements

and deleting the

Photoshop Elements 2.0 Prefs folder

On windows 10 the AppData folder is hidden

https://help.ableton.com/hc/en-us/articles/209070509-How-to-access-hidden-folders

C

Colin24199881ifwrAuthor

Participating Frequently

No joy I'm afraid Jeff ......... did as you said, deleted
Photoshop Elements 2.0 Prefs folder
but with several images, they won't 'open easy' to allow edit, instead
I still see that pesky panel, headed up 'New'

Jeff Arola

Community Expert

I am able to open the file you provided in pse 2 on a windows 10 system.

If you download the file you provided from the forum are you able to open that in pse 2?

C

Colin24199881ifwrAuthor

Participating Frequently

I didn't send as a file I think ........ (can't see it as such) just th eimage on-screen.
As mentioned above << (couldn't see 'attach' option so plumped for Insert Image >>

Jeff Arola

Community Expert

You can attach the image below

Jeff Arola

Community Expert

What version of windows are you using?

Sounds like there is something in the way the jpegs were saved that pse 2 doesn't like.

Is it possible you can attach one of the problem jpegs here on the forum so we can try it in pse 2 and more modern pse versions?

If you open one of the jpegs in Windows Paint and resave, does that open in pse 2 without any issues?

C

Colin24199881ifwrAuthor

Participating Frequently

Hi Jeff

Re your first comment, they've opened OK before but now are resisting!
Windows 10 Home
Tried with Paint and same problem
It's a pretty basic jpeg but I attach an example as you suggest (couldn't see 'attach'
option so plumped for Insert Image

Glenn 8675309

Legend

New anything creates a new blank canvas. Use file>open. If that doesn't work (the software is 20 years old)- time to get the latest version.

C

Colin24199881ifwrAuthor

Participating Frequently

Thanks Glenn, I am using file>open and arrive as described. Prior to this, I did always see the image
before. I guess you're referring to Adobe Photoshop Elements 2022|Standard|PC/Mac|Disc which is
appx £77 at amazon? I on;y need basic usage ..... clone stamp tool and merge images

Ged_Traynor

Community Expert

Moving thread to the Photoshop Elements forum from Photoshop ecosystem

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