Problems deactivating prior devices

Forum|Forum|3 years ago
June 2, 2022
2 replies
506 views

I have a Photoshop Elements 14 License for Windows. When I try to install that on a new computer, it says I have to deactive it from my old computers first. My old computers are broken. I went to my Adobe account and deactived my old computers so there are no activated devices left.

Still, when I try to start Photoshop Elements for the first time on my new computer, I get the error that "the serial number is already in use by the maximum allowed computers. You need to deactivate another computer to use this product."

Can somebody tell me how to do this, when my account says there are no activated devices?

Windows

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MichelBParis

Braniac

Can somebody tell me how to do this, when my account says there are no activated devices?

By @yhoitink

For perpetual type licences like Elements, you can't deactivate yourself computers which are no long available. You need to reach Customer Care: they can do it in a few minutes. Just be clear that you don't want 'support' for an old version, you just want 'deactivation' of old computers.. In your account, you can only deactivate computers for subscription softwares like the Photographer's plan.

yhoitinkAuthor

Known Participant

Thank you, that is very helpful to know.

Any idea how I can reach Customer Care? This forum seems to be the only option available to me. There is no chat, no way to leave a message, and no phone number. I am in the Netherlands, if that is relevant.

MichelBParis

Braniac

Thank you, that is very helpful to know.

Any idea how I can reach Customer Care? This forum seems to be the only option available to me. There is no chat, no way to leave a message, and no phone number. I am in the Netherlands, if that is relevant.

By @yhoitink

You should be able to reach Adobe by chat or phone. I have tried to simulate a call from Netherland from my account, but I got a message that there is no option from Netherland at the present time, I get only a unique Adobe Phone number

More contact options

Call us

800-833-6687

Monday–Friday, 24 hours a day

If I set the region to Netherlands (bottom left) and I click on Contact Us or the Help button on the bottom right (small circle around a speech bubble with 3 dots)

Today I can't get the chat option as an alternative contact mode. That was my preferred solution. You might try to change your region to United States (bottom left) and call in English for international help.