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Fixed: Photoshop 22.0 neural filter style transfer not available

Community Beginner ,
Oct 20, 2020

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I am pumped for the style transfer feature in photoshop 2021, but it is the only neural filter that wont work. The download button is unclickable and greyed out and it says the filter is not available.

ndow_0-1603204484487.png

{Moderator Note: Edited thread title, LFP-1846, PS-57169}

Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Problem or error, Windows

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Fixed: Photoshop 22.0 neural filter style transfer not available

Community Beginner ,
Oct 20, 2020

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I am pumped for the style transfer feature in photoshop 2021, but it is the only neural filter that wont work. The download button is unclickable and greyed out and it says the filter is not available.

ndow_0-1603204484487.png

{Moderator Note: Edited thread title, LFP-1846, PS-57169}

Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Oct 20, 2020 2
150 Replies 150
Adobe Community Professional ,
Oct 20, 2020

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Hello, maybe does the download only work after the official release at Adobe Max?

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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I had a similar issue and resolved it with the steps below. Try this (at your own risk):

Go to folder :

C: Users > yourusername > AppData > Roaming >Adobe >UXP >PluginsStorage > PHSP >22 >Internal > com.adobe.nfp.gallery > Plugin Data

 

and delete everything in it

 

Now start Photoshop. You  should be given the option to download the filters

Dave

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Oct 20, 2020 1
New Here ,
Oct 21, 2020

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Thanks a lot Sir .. You answer is very usefull for me ....It is work. ❤️

 

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Oct 21, 2020 0
New Here ,
Nov 16, 2020

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This one does not work for me. When I click the download button (the cloud with the arrow down), it just start downloading for a part of a second and returns back to that icon. You can press as many time as you want - it's the same. I cannot get to download and use them.

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Nov 16, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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Oct 20, 2020 1
Adobe Community Professional ,
Oct 20, 2020

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Interesting that the path in the help article is not where the models were located on my PC.

 

C:\Users\<user>\AppData\Local\UXP\ PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

 

my PC:

 

C: Users >user > AppData > Roaming >Adobe >UXP >PluginsStorage > PHSP >22 >Internal > com.adobe.nfp.gallery > Plugin Data

 

 

Dave

 

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Oct 20, 2020 1
Community Beginner ,
Oct 20, 2020

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When I restarted for a third time, it worked.

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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Hey there,

 

Just watched the 2020 Adobe Max intro session on Neural Filters in Photoshop.

I just downloaded my most recent CC version of Photoshop on my Macbook Pro.

Neural Filters are not showing up upon opening Photoshop (also restarted and still don't show).

Can't find anywhere that tells me how to download, install, or just make them show up for me... please advise.

 

Thank you!

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Oct 20, 2020 0
Community Beginner ,
Oct 20, 2020

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To clarify, can you not find the dialog or can't download the ones that need downloading? To find them

timr21031184_0-1603214499367.png

Then you'll see

timr21031184_1-1603214528195.png

Unfortuantely for me, many need to be downloaded and neither the cloud icon nor the 'download' button cause that to happen like it says it should here https://helpx.adobe.com/photoshop/using/neural-filters.html

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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They also are not showing up for me! How can we find them? 

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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I don't see the neural filters in my "up to date" app, either. Screen Shot 2020-10-20 at 11.17.46 AM.png

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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It says Neural Filters comes with update 22.0. Mine is 21.2 and says it up-to-date. When will 22.0 be available?

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Oct 20, 2020 2
Adobe Community Professional ,
Oct 20, 2020

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It's being deployed by region, so some areas may not have it yet.

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Oct 20, 2020 3
New Here ,
Oct 20, 2020

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Had the same issue.  Ran the upgrade again and they showed up the second time

 

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Oct 20, 2020 0
Participant ,
Oct 20, 2020

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Don't get too excited. I just updated and I get a crash every time I try to open neural filters on my 3 month old iMac. 

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Oct 20, 2020 3
Participant ,
Oct 20, 2020

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I cannot download the style transfer filters. There is a black cloud with an exclamation point over it that says this filter is not available. It also says that for the skin smoothing filter. Please help!

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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Have you tried  the steps I showed in the post earlier in this thread, to delete the content of the com.adobe.nfp.gallery > Plugin Data folder?

Dave

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Oct 20, 2020 0
Participant ,
Oct 20, 2020

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I just tried thi9s and it did not work.

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Oct 20, 2020 0
Participant ,
Oct 20, 2020

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I restarted photoshop several times, deleted the contents of that folder several times that you mentioned above.. I restarted my computer several times. I reset my prefs. I uninstalled and reinstalled Photoshop 22. The filters are listed. The only 2 that managed to download and work are the smart portrait, and the depth aware haze. Those 2 are functioning. The rest have the gray cloud with an exclamation point saying This filter cannot be found. I am getting mighty frustrated that i cannot use the neural filters.

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Oct 20, 2020 2
Adobe Community Professional ,
Oct 21, 2020

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@Bonnie15B9 ,

In the upper right corner of the Creative Cloud app, click the three dots to force a refresh of your screen to see the new versions if they still haven't appeared.

~ Jane

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Oct 21, 2020 0
New Here ,
Oct 29, 2020

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Same for me. I unistalled and reinstalled everything. It always crashes. Didf you find a solution?

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Oct 29, 2020 0
New Here ,
Nov 05, 2020

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Hi Dave, I have tried in vain to locate the path you are mentioning. There is no appdata option that shows when I select my user name. I cannot even find a Plugin data folder. This is maddening/

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Nov 05, 2020 0
Community Beginner ,
Nov 05, 2020

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Not sure if this helps but mine, user name Photo, were at:
I'm just using commas as separators
c,users,Photo,AppData,Roaming,Adobe,UXP,PluginsStorage,
PHSP,22,Internal,com.adobe.nfp.gallery
See/Find the PluginData folder

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Nov 05, 2020 0
New Here ,
Nov 16, 2020

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It's because this is a hidden folder. You have to go to VIEW in the WinExplorer and select the tick to show the Hidden folders. But anyway, this is not the root cause, obviously. 

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Nov 16, 2020 0
Community Beginner ,
Oct 20, 2020

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I also was not able to download the Neural Filters after Photoshop 22.0.0 update. Everytime I clicked on the cloud, it wold just stop and go back to a blue Download button. What gives?

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Oct 20, 2020 3
Participant ,
Oct 20, 2020

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My download button is just grayed out. There is definitely something wrong with these neural filters. Cannot even download them at all.

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Oct 20, 2020 0
Community Beginner ,
Oct 21, 2020

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What do you mean 'why didn't we make the filters part of the initial download?'
... you want them?!
that's strange.
we thought you want to download the same program you already have without the new stuff.

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Oct 21, 2020 0
Adobe Community Professional ,
Oct 21, 2020

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@OKdesign 

Most of the filters are in beta, so they are optional. See this page:

https://helpx.adobe.com/ro/photoshop/using/neural-filters-list-and-faq.html

 

~ Jane

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Oct 21, 2020 0
Explorer ,
Oct 21, 2020

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I am having the same exact issue, the main two filters it seems to download really quick, just to go back to needing to be downloaded.  I was able to use one of the beta filters last night, but I am stuck being unable to download the filters.  Can't find any help out there.  I did delete the items in the plugin folder recommended above, it did not help this situation.  Will we have to wait another month for this to be fixed?

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Oct 21, 2020 2
New Here ,
Oct 26, 2020

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Hi - I have the excact same issue. Did you get it to work? Re-installed several times but it does not help. 

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Oct 26, 2020 0
Community Beginner ,
Oct 27, 2020

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It seems that if you remove the Setting directory before reinstalling Photoshop than AFTER the reinstall the filter work again - but only ONCE - meaning untill you quit Photoshop. After launching it again it goes again into the endless "Loading" spinning wheel.

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Oct 27, 2020 0
Participant ,
Oct 22, 2020

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At least your download button is blue. My download button is grayed out, always. Says filter not availble. The only 2 filters that work are the smart portrait and the haze one.

 

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Oct 22, 2020 0
New Here ,
Oct 27, 2020

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Fred15_0-1603858609191.png

Why does this happen? Issue running neural filters?

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Oct 27, 2020 0
New Here ,
Oct 28, 2020

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I had support remote-control my computer with the same results you are describing.
But we got it working by creating a new Admin-user, logging in to that profile, downloaded Photoshop, installed and then, like by magic, the filters could download.

Next step was to copy the filters from C:\Users\NEWADMINUSER\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData to my real user account.
After this clean up by removing the new Admin-user account.
Everything works as described so far 🙂

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Question, when you say you downloaded Photoshop, had you uninstalled it from the machine before creating the new user?  And are you using shared device licensing?

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Oct 28, 2020 0
New Here ,
Oct 28, 2020

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No we didn't uninstall. We simply downloaded it again from the new user account with my existing credentials for Adobe Cloud. (I only have one license, no smart multi-user etc.)

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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I've never heard of that.  Usually when I install Adobe CC and apps, it is there for any user that logs in to the machine.  They just have to sign in with their Adobe Id.  And that is on both Mac and PC.

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Oct 28, 2020 0
Community Beginner ,
Oct 31, 2020

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Yes.   Yes.   Yes.   This one works well.    I had an administrator account on my PC.    Signed in, opened Photoshop.   Opened file.   Downloaded all the available Neural filters.  Went well.     Copied the admin's PlugIn Data to my corresponding folder and everything works wonderfully.      P.S.  I got online and told Adobe how the issue was solved, at least on my PC.

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Oct 31, 2020 0