Keyboard shortcuts not working

[r dc87016341]

deleted

Title edited by mod after receiving a new query.

[Shivangi_Gupta]

Hi there,

Anything we can do to help? Let us know.

Thanks,

Shivangi

[r dc87016341]

there well may be.

help says that the premiere elements supports the ctrl Alt and arrow keys.
they should nudge the selected clip by 5 pixels.

useful feature, but it does not work.
fix the feature, or fix the help.

[Shivangi_Gupta]

Thanks for your patience. I checked the list of default keyboard shortcuts, however, I could not find the shortcut ctrl Alt and arrow keys as mentioned by you. 

Here's the article which enlists them all. Check it out: https://helpx.adobe.com/premiere-elements/using/default-keyboard-shortcuts.html

Could you specify which one are you using?

Looking forward to your response.

Thanks,

Shivangi

[r dc87016341]

https://helpx.adobe.com/premiere-elements/using/default-keyboard-shortcuts.html

Monitor
Decrease Text Size by Five Points	Ctrl+Up
Decrease Text Size by One Point	Shift+Up
Increase Text Size by Five Points	Ctrl+Down
Increase Text Size by One Point	Shift+Down
Insert Copyright Symbol	Ctrl+Alt+Shift+C
Insert Registered Symbol	Ctrl+Alt+Shift+R
Nudge Selected Object Down by Five Pixels	Ctrl+Alt+Down
Nudge Selected Object Down by One Pixel	Ctrl+Shift+Alt+Down
Nudge Selected Object Left by Five Pixels	Ctrl+Alt+Left
Nudge Selected Object Left by One Pixel	Ctrl+Alt+Shift+Left
Nudge Selected Object Right by Five Pixels	Ctrl+Alt+Right
Nudge Selected Object Right by One Pixel	Ctrl+Alt+Shift+Right
Nudge Selected Object Up by Five Pixels	Ctrl+Alt+Up
Nudge Selected Object Up by One Pixel	Ctrl+Alt+Shift+Up

[r dc87016341]

how long does it take to get an answer?
adobe program does not do what the help says it does.

why?

does no one know what it does
and what it is supposed to do??

one answer I got from an adobe professional
is that the help is wrong.

[r dc87016341]

shivangi?

[r dc87016341]

note that the original search for help was back in early august.

it is october 14th, and I still have no answer.

shivangi?

[Shivangi_Gupta]

I am sorry for the delay in response. I took off for a few days. 

I tested the keyboard shortcuts that you've mentioned. It doesn't work at my end too. I am using PRE 2020 with Windows 10. I am sharing it with the product team for further tests. Also, I am going to test it on PRE 2021.

I'll update you shortly. 

Thanks for your patience,

Shivangi 🙂

[r dc87016341]

thank you shivangi.
I was making a video with 15 images on one screen. trying to mouse them into position is imprecise.. it would be a very valuable feature.

[r dc87016341]

I first asked this question on August 15th
it is almost 90 days later, and no answer.
support help system has failed big time.

ADOBE, you need to do better.
after a problem comes to light, in your support group,
90 days go by, and no help, no solution.
1-you have a design problem.
2-you have a QC problem.
3-you have a management problem.
4-you have a support problem.
the adobe help information on line was incorrect.
the adobe help is still correct.
the program still does not do what it is supposed to do.

[r dc87016341]

SHIVANGI,SHIVANGI,
earth to adobe.

where is the professional help for this problem?

Aug 10, 2020 I asked for help.
adobe,you have still not helped.
adobe, you need to rethink and evaluate your support policy
if I were grading you,
you are flunking.
wrong answers,
broken promises. big league fail.

[r dc87016341]

abhishek:
shivangi:

#adobe

where is my answer?
4 months waiting for adobe support.
next year maybe?

4 MONTHS?

[Ann Bens]

@Shivangi_Gupta !!

[r dc87016341]

Ann:

thanks!

I am amazed that this thread has taken a half year

to get any resonse from Adobe, much less an answer.

I do not yet find this forum a place to get answers to adobe problems.

[Ann Bens]

It is a user to user forum. Adobe employes visit on their own time. I wish they visited more often.

I am guessing if it does get fixed it wont be before 2022 edition.

[r dc87016341]

thanks ann.

it does seem that they should have a better plan in place.it's sad that a defect in a project and the documentation both gets by qc in the first place, and second two employees respond, and both explain the answer to me, and both are wrong. both said they would respond back to me, and neither did.  all this after adobe support  went around and around without listening or understanding either the question, or the adobe product  / help

problems

.

[r dc87016341]

still waiting for information from adobe.
shivangi?

[Shivangi_Gupta]

Hi all,

I'm extremely sorry. Somehow, I missed out on the notifications for this thread. I was in conversation with our product team. They have identified this as a known issue and working on a fix.

Regards,

Shivangi

[r dc87016341]

any idea what year this might be solved?

[r dc87016341]

request for support 8/12/20
today is 2-9-21.
?????  Shivangi???

[r dc87016341]

now it is 5/7/21.

no solution,
no answer,
no sign of any activity.

265 days later.

[Steve Grisetti]

This is still a user to user forum. Adobe staff does not regularly visit this site or offer solutions. 

Additionally, India is struggling with a major health crisis right now. 

I don't know that it's productive to just show up every couple of months to complain.

[r dc87016341]

I have tried adobe support chat.
I can tell them what happened and who promised what before.
they have yet to find it.
they have yet to help.
nothing they have said helped.
actually, most of them were wrong.
most referred me to the online manual which is also wrong.
it would seem that adobe is too big to have so many problems.
and I think you may have responded to my very first questions,
and you were right, and help was wrong.

adobe should have a direct route for adobe community professionals
to channel info from frustrated users
to the adobe people who should fix the problem.

over a year.

[Ann Bens]

Alas Adobe wont release a dot version just for a couple of keyboard shortcuts.

Have to wait until the next release.