Skip to main content
F
FPS_Fish
Inspiring
May 11, 2023
Question

23.4 super slow?

  • May 11, 2023
  • 22 replies
  • 1917 views

Very excited to download the latest version (23.4).
Right away I noticed a severe lag and lack of responsiveness to my workflow.
Every click, every operation taking seconds to respond.
And then, after just working for 15mins or so, I'd get the Mac's "Spinning beach ball of death" and the software would stay in that state forever
 I even went to bed and returned to see if t did anything 8 hours later - nope.
Tried restarting, purging caches, dumping preview-renders, creating a new project and only dragging in sequences that were required.
Well, I had to master a project and wasted a day trying to make 23.4 work. So I went back to 23.3.
And right away everythign was back to normal.
After I mastered my jobs, tried installing the new software, and started working in a much smaller project.
I took the time to transcribe 8x 1 hour long interviews and I was excited to find and select the pieces I wanted.
But it was, again, excruciating slow.
And again, it  just seized up.

Anyone experiencing these issues?
Editor sad.
><((º>
 
 
MacPro 2019. 96gigsRAM, 3.2 GHz 16-Core Intel Xeon W

    This topic has been closed for replies.

    22 replies

    J
    Jody Bolder
    Participating Frequently
    June 21, 2023

    Have to agree with the comments here 

    M1 Max 64gb - Ventura latest (40gb allocated ram to PP)

    2 lines of Video A-Roll and B-Roll (Sony Intra - with a Lut added in lumetri)

     

    Shockingly slow and Laggy - Crashes and Blackout of video footage when subtitling 

    All the usual measure taken cache, preferences, junk files. 

    Downgraded to 23.3 and it works as normal with the exceptions of the Memory leak ram crash that happen every now and again. 

     

    E
    elizandra k b23002818d0pn
    Participant
    June 15, 2023

    I did a version downgrade from premiere 😞

    jstrawn
    Community Manager
    jstrawnCommunity Manager
    Community Manager
    June 12, 2023

    @R Neil Haugen Thanks Neil! Sent you a PM.

      R Neil Haugen
      R Neil Haugen
      Legend
      June 8, 2023

      As someone working in both Pr and Resolve on a daily basis, and working for/with/teaching pro colorists (mainly based in Resolve) ... I'm on both the Adobe and BlackMagic forums a few times a day.

       

      There are definitely some weird performance issues for both apps right now, that are hammering a few users but not huge groups. Or if a number are having what seem similar things, they don't seem to be from the same cause. Which is maddening as a user of course. And as someone who loves troubleshooting, having weird issues pop up that another user may very well not be able to test out for a solution is also frustrating.

       

      And it is also doubly maddening for the devs, as tracking down the specific chain of things can be a right mess. Very glad to see JStrawn pariticipating in the discussion. He's a very fine trouble shooter ... 

       

      Neil

      Everyone's mileage always varies ...
        F
        FPS_FishAuthor
        Inspiring
        June 8, 2023

        Day 2 and 23.4 still seems fine.

         

        However, AME, while much smootehr to scroll, still is randomly choking on files. And anything over 50 files of encoding it gets worse. I can limp alomng thsi way for a bit.

        jstrawn
        Community Manager
        jstrawnCommunity Manager
        Community Manager
        June 7, 2023

        @FPS_Fish Thank you for that excellent list of the troubleshooting measures you took. I'm glad it helped some.

        Let me say to all on here... We (Adobe Digital Video) DO acknowledge these problems and want to help users however we can. Performance problems like this can be really tough to track down though, since there are so many interactions with hardware devices, 3rd party plugins, media files and more. In general, the best place to start is to make sure that your system meets our current system requirements. The next step would be to take some basic troubleshooting measures to make sure things like the media cache and plug in folders are free from corruption and conflicts.

        Beyond that, it's usually best to take things one problem at a time. I invite any one of you to reach out to me with a direct message (just click on my user name to see the message button), fill me in on the basics of your particular problem, and then hopefully we can work together to improve things for you.

          F
          FPS_FishAuthor
          Inspiring
          June 7, 2023

          Apologies. I really do need to pre-write my responses in Word or Mail. The number of typos was horrifying.

          F
          FPS_FishAuthor
          Inspiring
          June 7, 2023

          I am sorry to hear that. And the jury is still out on my process. Althought in previous attempts the issue was immediately apparent. Almost a full day later and I'm good.

           

          I have to emphasize I did a lot of manual purging - not just a fresh install. I broke into various library and hidden folders and ripped out lots of old and new junk... I didn't trust AEscripts to complete wipe stuff out. And I didn't trust uninstallers to do a thorough job.  If this is working I'm afraid I can't pinpoint the issue.

           

          But I can say the related problems with sluggish and unreponsive Media Encoder software also seem to be alleviated.

           

          MAC ONLY

           

          Layouts, Settings, Styles, Ingests, Track Height and other user-personalized settings.

          /Users/(homeDirectory)/Documents/Adobe/Premiere Pro/

           

          Preferences and general program customization settings.

          [ Home Directory ] > Library > Application Support > Adobe

           

          Common Plugins folder here:

          /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ 

           

          3rd party "rogue" Extensions folder here:

          /Library/Application Support/Adobe/CEP/extensions/

            D
            DjAligator14
            Known Participant
            June 7, 2023

            Well for me, fresh install or not i have the same problem. I use a lot of multicam with nest and i hate editing, it's lagging a lot. Sometimes i press stop or change the camera and it takes like 10seconds to make the command. 

              F
              FPS_FishAuthor
              Inspiring
              June 7, 2023

              So far, so good.  Obviously I have done way more than the plugins.

               

              But a few of the plugins were tempermental in the past...so bad that I stopped using them all together (looking at you Excalibur and you too Plumepack) . I'm suspect a lot of my issues may be due to the fact that I'm on a MacPro (Intel) system that may not be part of Adobe's testing stream. But I only have my unique issues and expereinces to backup that hypothesis.  

               

              But disreagrd all that. In the past, with PremierePro, some problems only went away if I scorched the earth with the app and installed everythign fresh. I'm betting that is what shook some quirk of my system out of the tree.

                Show more replies
                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices