A low level exception occurred in: ImporterMPEG (Importer:39) and (Importer:81)

[Wiktoria5E66]

I have had a problem for a while with importing video files to Premiere Pro. When importing more files, most of them have no problems except a few. All files are from the same camera, same codec, same framerate. I've been getting this error for a while now, there weren't any issues before (meaning couple updates back). I am using the latest version of Premiere Pro.

Here are the suggested solutions that I have tried so far:

• Deleting all Media Cache files

• Unchecking "Enable accelerated H.264 Decoding" function

• Switching off GPU acceleration (CUDA)

Thanks in advance for any help 🙂

[Kevin-Monahan]

Hi Wiktoria,

Sorry. Can you give us more info on your system and media? That would help.

Thanks,
Kevin

[Kartika Rawat]

Hi there!

Sorry about that. Could you let us know your OS? Also, would you mind sharing some files with us to test?

Thanks,

Kartika

[abhishek28319106oc6t · Accepted solution]

I'm facing the same issue for the last 2 months with the same error 

Pc specifications are

Amd ryzen 7 4800H

16gb ram Nvidia 1650 graphic card

[abhishek28319106oc6t]

Windows 10 and H264 files from sony A7 mark 3

[zemenic]

I'm facing the same problem my PC is alienware m15 r2 , windows 11, I have tried 

• Deleting all Media Cache files

but the problem still presists

[Emil276419478dnh]

I have the same problem. Were you able to solve it?

[zemenic]

Nope and it's bugging me despite the fact Adobe released an update recently the problem still exists. I tried shutting down the internet and stopping almost all background programs while working on premier pro but  still the problem comes and goes. I see no one is responding to our problem from Adobe side.

[Emil276419478dnh]

Have you solved this problem? I have the same one.

[zemenic]

Nope and it's bugging me despite the fact that Adobe released an update recently the problem still exists. I tried shutting down the internet and stopping almost all background programs while working on premier pro but  still the problem comes and goes. I see no one is responding to our problem from Adobe side.

[AngeloC]

Im having this bs happening to me as well, on a project that i've been working for a couple of months with absolutetly zero problems until now. Tried deleting the media cache to no avail, some random files get corrupted when I open the project. Some i can relink, others it doesn't let me something about importer error. Great piece of software you guys are running, very reliable indeed. Thanks guys

[j28265622a1z2]

This is the final straw. I'm switching to FCP or DaVinci. Adobe release updates that create a new and exciting error and can't be bothered fixing it or replying to this thread. Why am I paying for this software? It's a total joke. I've been working on the same PC with the exact same video files from my camera for the last 5 years and now it just starts failing to randomly import files. The best bit is that sometimes it will import a file but when you go to render the sequence it won't export it so that section of the exported video is black. This is particularly fun when exporting a 90 minute video and I have to recheck the entire thing, find the blank spaces and export the video again with that section replaced. Total joke

[Dimank]

Friends!

I'm having the same thing and getting the error A low level exception occurred in: ImporterMPEG (Importer:39) and (Importer:81). This will happen when importing files into Premiere at 50 or 60 frames per second. At 25 I don't get this error. I bought a new camera and then problems began when importing video files. My advice concerns computers on the Windows system. On a Mac, I don't know how. My system is 32 GB RAM. Intel(R) Core(TM) i7-8750H. SSD 2566 GB. Video on another drive. So, what helped me to avoid unpleasant errors when importing in Premiere. I manually increased the swap file. Set the size from 32 gigabytes to 64 gigabytes. This is the swap file and I placed it on the SSD. Premier very quickly finished importing several hundred video files without any errors. I suggest you try to do the same on your own computers. You can always opt out of this and return the settings as they were. Please write if it helped you.

[leonardo29650446maqu]

Hey, by swap file do you mean the size of the virtual memory on Windows 10? Can you be any more specific on the passages you made to avoid this issue? Sorry I'm a newbie on this kind of stuff, Thank you !

[Hussein295311783s4o · Accepted solution]

Hey, this so far has worked for me so far... I changed the virtual memory to the sdd I am editing on that has a lot more available space. Heres a step by step https://www.windowscentral.com/how-move-virtual-memory-different-drive-windows-10

[maurycys85722860]

It looks like it helped me too, fingers crossed - two delayed projects, nothing else helped. Thumbs up for U, down for Adobe

[Virginia28946918rhh9]

bro, you are a genius.

Thank you.

[Hussein295311783s4o]

Thank you very much Dimank this finally fixed my issue!

[BatCat Media Group]

I've been using Premiere since 1994. It's always been unstable, but I love the program and its integrations with othe Adobe products. But the frustration of crash after crash has slowed me down on way too many projects. This importer issue has gotten even worse, as opposed to better. I just downloaded Resolve. It's going to take some getting used to, but if it is more stable than Premiere, I'll be jumping ship after 29 years of dealing with Premiere crashes.

MSI laptop

i7, 9th gen processor

16gb ddr4 RAM

6gb gpu

But recently, I'm finding it unusable on exporting hour long 4k videos. 
i have

[RANIA_VITA]

I use media encoder so far seems it is working. I hope that I won't have any more troubles. So tired of losing time just to fix issues like this. 

[Randune23]

I tried rendering it through the media encoder and it still LOCKED UP and the red triangle of death (MPEG encoding error) still popped up.

[Randune23]

Wow, talk about a weird workaround.  I ended up hiding all the captions, text, and graphics and just rendered the video.  Then I created a new sequence, deleted all the videos, and imported the video I just rendered.  I had to tweak it a little bit but that took FOREVER to finally render it.

All of the green were the edits I had to do ontop of the edits I had already completed earlier in the week.

Not a legit fix but I was able to render the full video.

Randy

[Evan35866532y7j2]

Hey thank you very much. I deleted all the caption and it works! 

[Randune23]

This seems weird responding to my own thread.  But here I am yet again with the whole "A low level exception occurred in: ImporterMPEG (Importer:39)" error.  I've tried these fixes:

1.  The whole Cuda to software only...fail

2.  Updated NVIDIA drivers...fail

3.  Deleted captions...fail

4.  Hide/lock all the motion graphics and try to render the video...fail

5.  Hide/lock all audio and JUST try to render the video...FAIL, FAIL, FAIL

So now I am rolling back to an earlier version (24.1) to see if there is something in the last few updates that screwed up PP again.

Stay close to your PCs...

Randy

PS Spends 100s of hours editing and creating a 42 minute video from our anniversay hikes and I cannot even render the video with this service that I PAY FOR EVERY MONTH FOR THE LAST 10 YEARS!!!  Ridiculous is what that is.  But noooooo, we are stuck and we keep coming back to get beat up and beat down with almost every video we create.  <end of rant>

[Randune23]

But then I had an idea.  Why don't I try to open the project in the latest beta version and see if it will render properly.

IT WORKED without any issues.

So someone can explain to me why it wouldn't render in PP but it would render in PP beta???

Randy